[June 2024 Survey] Questionnaire survey on the reputation of Monex Securities
Advisor Navi Co., Ltd. Press release: September 26, 2024 [June 2024 Survey] Questionnaire survey regarding the reputation of Monex Securities Advisor Navi Co., Ltd. (location: Nihonbashi, Chuo-ku, Representative Director: Yukihide Taira, hereinafter referred to as our company) has released the results of a survey regarding the reputation of Monex Securities conducted in June 2024. did.
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Survey summary 88.3% of respondents continue to trade with Monex Securities, and only 23.5% of them use it as their main account. From this result, it can be seen that the securities company has not been able to establish itself as a main account. The most frequently cited reason for discontinuing trading with Monex was “high fees (36.5%).” There were also comments that “support is insufficient (23.1%),” with many investors pointing out the slow response when problems occur. Based on these opinions, Monex Securities should work on “revising fees” and “building a comprehensive support system.” When asked to rate Monex Securities on a five-point scale, 80.1% of all respondents gave it a score of 3 or 4, indicating that the majority of users were satisfied with the service to some extent. Furthermore, since only 0.9% of respondents gave it a score of 1, it can be said that there are few investors who are very dissatisfied with Monex Securities. As for the positive aspects of Monex Securities, many investors said “Ease of use of trading tools (39.1%)” and “Large number of stocks handled (32.7%).” In addition, some respondents said, “The return rate of various points such as d points is high (19.1%)” and “IPO is easier to win than other companies (13.5%)”. Regarding things they would like Monex Securities to improve in the future, many respondents said, “I want commissions to be reduced to 0 (39.1%)” and “I want the app to be further improved (38.2%).” Additionally, a certain number of respondents said they would like the number of stocks handled to be increased (21.8%), and responding to these requests has become an urgent issue for Monex Securities.
Questionnaire regarding usage history of Monex Securities First, we will look at the results of a survey regarding whether you currently use Monex Securities, whether you use it as your main account, and why you no longer trade with Monex Securities. Are you currently trading with a Monex Securities account?
https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-025371cce60f148ce95a314b67622d0b-2191×386.png According to the survey, respondents are still trading with Monex Securities. 88.3% It was. This data is based on the fact that many investors use Monex Securities and The company’s customer base is stable It shows that. However, the remaining 11.7% has ceased trading, so Not all users are satisfied with Monex Securities You can also read that. Monex Securities asked investors why they stopped trading and asked Leading to service improvement There will be a need. Are you currently using Monex Securities as your main investment account?
https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-d07869cb946edb9f9546e34e68d49040-2222×393.png According to the survey, among the respondents who trade with Monex Securities, the percentage of investors who use Monex Securities as their main account is 23.5% remained. More than 70% of all respondents mainly use other securities accounts, and Monex Securities Has not fully established its absolute position as an investment account It can be said that this shows the current situation. Based on these results, Monex Securities has Improving service quality and customer satisfaction It can be said that it is necessary to aim for this. As users’ satisfaction increases, the company’s reputation improves, and More investors use it as their main account There may be a
possibility. Why did you stop trading with Monex Securities? Image
URL: https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-988d231f18e31b8a4ec2f6ed9630c2ec-1959×783.png According to the survey, the reasons for discontinuing trading were “ High fees ( 36.5% )” was the most common. Specifically, “SBI Securities, Rakuten Securities, etc. Fees were higher compared to online securities ” Daily fixed fee course of 550 yen per day However, the price was too high for me.” Also, “ Poor support ( 23.1%) Some people have pointed out that “ Slow communication when trouble occurs Several users were disappointed with this point. Based on these opinions, Monex Securities Revision of fees ” or “ Building a complete support system It can be said that measures such as “ should be taken. Questionnaire regarding evaluation of Monex Securities Next, we will discuss Monex Securities’ five-level evaluation, and the results of a survey regarding good points and points that need improvement. Please rate Monex Securities on a 5-point scale.
https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-7334375a3bc9d7b2245c202a2d314254-2181×621.png According to the survey, Monex Securities services are Received a certain level of evaluation It became clear that A total of 80.1% of respondents gave 4 and 3 points The majority of customers use Monex Securities services. I rate it relatively highly I can read that. Also 0.9% of respondents gave a score of 1 Since it is suppressed to Few investors are extremely dissatisfied I can also see that. However, 10.8% of users rated it 5 points It remainsing. There is room for further improvement in service quality You could say that. Please tell me the good things about Monex Securities.
https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-7e4cb09057ed9afa29515648e272f807-1971×919.png According to the survey, the main things that customers value are: Ease of use of trading tools ( 39.1% )” and “ Many brands handled ( 32.7% )” was. Specifically, ” Brand Scouter Monex Trader There are many tools with excellent functions such as ” Wide variety of Japanese stocks, US stocks, and Chinese stocks Opinions such as “It’s easy to do business with” were notable. Also, “d point etc. High return rate for various points ( 19.1% )” and “ IPO is a complete lottery system, making it easier to win than other companies ( 13.5% )” were highly praised. These characteristics are the strengths of Monex Securities, and A factor in improving customer satisfaction It becomes. If you are wondering whether to start trading, it would be a good idea to consider the above advantages. The services provided by Monex Securities are summarized in detail in the columns below. If you want to know more specific features, we recommend that you take a look. A thorough explanation of the features and reputation of Monex Securities! Why is it chosen by investors Please tell us what you would like to see improved at Monex Securities.
https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-3d5e31bec518313bc44960da924f387e-1988×688.png According to the survey, “ I want the fee to be 0 ( 39.1% )” “ I want the app to be further improved ( 38.2% )” requests were received. Specifically, “ Domestic stock transaction fees reduced to 0 yen “I want you to do it.” “It tends to be slow. Improved Monex Trader connectivity Many people said, “I want you to do that.” Also, “ I would like to increase the number of stocks handled ( 21.8% )”, a certain number of opinions were raised, especially ” I would like to see more foreign stocks other than US stocks and Chinese stocks ” stood out. It can be said that Monex Securities needs to take these requests from users seriously and respond accordingly. Through this survey Through this survey, Monex Securities’ strengths and areas for future improvement became clear. Many respondents praised the unique trading tools and large number of stocks. In addition, the point return rate and complete lottery system for the IPO were also the secret to its popularity. However, there were also opinions calling for the commission to be waived and further improvements to the app, indicating that many users have high expectations for Monex
Securities. Based on these opinions, Monex Securities will need to improve the quality of its services and aim to become a securities company chosen by more customers. Detailed data of survey respondents Respondent’s gender
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https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-76666b3cdde3011e0e0355eaeb38290c-2259×1020.png ■Company profile
https://prcdn.freetls.fastly.net/release_image/55969/83/55969-83-d12fc731fbc7d3b25d8143e33069cc48-1200×230.png Company name: Advisor Navi Co., Ltd. Representative Director: Yukihide Taira Established: May 29, 2019 Address: 8-1 Nihonbashi Kabutocho, Chuo-ku, Tokyo 103-0026 FinGATE TERRACE Business details: IFA consulting business, recruitment business, matching business between investors and IFA URL: https://adviser-navi.co.jp [Click here for related articles on Monex Securities] Survey of 106 users regarding the reputation of Monex Securities! Thorough explanation from reviews, services, and features Introducing Monex Securities’ popular product ranking! What are the recommended stocks chosen by investors? [List of asset management media operated by our company] What is asset management? Explaining 5 methods suitable for beginners and examples of asset management by age group! What is stock investment? Explaining how to get started and the advantages and disadvantages for beginners What is an investment trust? Explaining how to get started and the advantages and disadvantages for beginners At what age should you start asset management? What is the optimal age to start investing? Which online securities do you recommend? Find the online securities that suit you [Comprehensive analysis of the new NISA] Learn how to make the most of the system! [Media operated by our company] Asset management matching site: My IFA Life insurance matching site: Life Insurance Navi Card loan media: Card loan navigation Credit card media: Credit card navigation FX Media: FX Navi Asset management media: Investor Navi IR site: IR Navi IFA specialized job change site: IFA job change Job change support site from a securities company: Securities job change [Survey results details]
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