IBM Japan JI Accident and Fire Insurance launches “Suitcase damage insurance automatic payment service” using AI image analysis to detect suitcase damage and automatic remittance service

[IBM Japan] JI Accident and Fire Insurance launches “Suitcase damage insurance automatic payment service” utilizing suitcase damage detection using AI image analysis and automatic remittance service ​
IBM Japan Press release: September 26, 2024 JI Accident and Fire Insurance launches “Suitcase damage insurance automatic payment service” that utilizes suitcase damage detection using AI image analysis and automatic remittance service From September 26th, JI Accident and Fire Insurance Co., Ltd. (Headquarters: Chuo-ku, Tokyo, Representative Director and President Executive Officer: Kazuhiko Kaneko, hereinafter referred to as “JI Accident and Fire Insurance”) will use AI in overseas travel insurance claims payment operations. We have started offering the “Suitcase Damage Insurance Claims Automatic Payment Service,” a service that detects damage from suitcase damage images and automatically remits insurance claims. JI Accident and Fire Insurance is managed by System Research Co., Ltd. (Headquarters: Nagoya City, Aichi Prefecture, President and CEO: Hiroshi Hirayama, hereinafter referred to as “System Research”) and IBM Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Hiroshi Hirayama). We built this service together with President: Akio Yamaguchi (hereinafter referred to as “IBM Japan”). In this service, AI analyzes photos taken and uploaded by customers, detects damage, and evaluates the contents. The use of AI eliminates the need for accident response staff to visually check damage and process payments, making insurance claims payments that previously took at least three days now possible on the same day. By providing this service, JI Accident and Fire Insurance will improve customer satisfaction by reducing the time required to pay insurance claims and reduce the workload of employees.
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This service uses the AI ​​image recognition solution “IBM Maximo Visual Inspection” provided by IBM Japan, and was developed in-house by JI Accident and Fire Insurance with the support of System Research’s AI specialist team. IBM Maximo Visual Inspection is a low-code AI learning application that can be easily implemented without the specialized knowledge of a data scientist. By loading a large amount of image data into AI and performing deep learning, we create a learning model that determines the nature of damage for each part of the suitcase, and use that model to automatically detect damage. This has enabled us to automate the image determination of damaged suitcases in insurance claims payment operations, which requires a large amount of human work.
https://prcdn.freetls.fastly.net/release_image/46783/544/46783-544-8a5f82202adc73ad4c31be93f3a2a348-927×232.png JI Accident and Fire Insurance plans to make this service available online and offer it to other insurance companies as a service that can be used for quick and efficient insurance payments. Furthermore, we plan to expand this service to companies other than insurance companies as a variety of compensation services, such as unique compensation systems for suitcase manufacturers and options to compensate checked suitcases when making boarding reservations for airlines, including LCCs. IBM, the IBM logo, and Maximo are trademarks or registered trademarks of International Business Machines
Corporation in the United States and other countries. Other product and service names may be trademarks of IBM or other companies. For a current list of IBM trademarks, see
http://www.ibm.com/legal/copytrade.shtml Please see (US). [Company Profile] JI Accident and Fire Insurance Co., Ltd. Head Office: Harumi Island Triton Square Office Tower X 16th floor, 1-8-10 Harumi, Chuo-ku, Tokyo Established: July 20, 1989 Representative: Kazuhiko Kaneko, Representative Director and President Executive Officer Capital: 5 billion yen Business content: Non-life insurance business In our medium-term management plan, we have set our goal for 2025 as a “value innovator in travel insurance and fire insurance,” and we aim to further expand our products and services based on digital technology and provide new solutions that will give customers a sense of value. We will continue to take on challenges and work toward the realization of a sustainable society through our insurance business. System Research Co., Ltd. Head Office: 2-12 Iwatsuka Hondori, Nakamura-ku, Nagoya, Aichi Prefecture Established: March 26, 1981 Representative: Representative Director and President Hiroshi Hirayama Capital: 550.15 million yen Business content: Providing SI services and products & services As an independent system integrator, we provide system research to customers in a wide range of industries by combining our main business with SI services, cutting-edge
technologies such as AI and RPA, business packages, EC support services, and other business-specific systems and services. We provide total solutions tailored to customer needs. For more information, please visit Please refer to https://www.sr-net.co.jp/. IBM Japan Co., Ltd. Head Office: Toranomon Hills Station Tower, 2-6-1 Toranomon, Minato-ku, Tokyo Established: June 17, 1937 Representative: Akio Yamaguchi, Representative Director and President Executive Officer Capital: 105.3 billion yen Business content: Providing products and services related to information systems IBM Japan is the Japanese subsidiary of IBM Corporation, which operates businesses in more than 175 countries around the world.We support our customers’ corporate transformation and digitalization by providing integrated services ranging from basic research and business consulting to IT system construction and maintenance.・We support transformation. For more information, see https://www.ibm.com/jp-ja/ Please refer to