ServiceNow Japan LLC Achieved large-scale productivity improvements by utilizing AI agents in various operations such as ServiceNow, IT, customer service, procurement, human resources, and software development.

[ServiceNow Japan LLC] Utilizes AI agents in various operations such as ServiceNow, IT, customer service, procurement, human resources, and software development to achieve large-scale productivity improvements ​
ServiceNow Japan LLC Press release: September 26, 2024 ServiceNow leverages AI agents across a variety of operations, including IT, customer service, procurement, human resources, and software development, to deliver large-scale
productivity improvements *This document is an abridged version of a press release released by ServiceNow, Inc. in the US on September 10, 2024 (US time). AI agents deliver a visionary approach, redefining how you work with employees and customers Powered by advanced reasoning capabilities, ServiceNow’s AI agents evolve from prompt-based to deeply contextualized actions based on data across the organization through the Now Platform, embedding people in the process while providing strong oversight and governance. Realization The first use case, Customer Service Management (CSM) AI agent and IT Service Management (ITSM) AI agent, reduces average resolution time and improves the productivity of live agents New Now Assist Skill Kit lets you build, test, and deploy custom-generated AI skills on the ServiceNow platform ServiceNow (NYSE: NOW) today announced the integration of Agentic AI into the ServiceNow platform. This enables massive productivity gains in areas such as IT, customer service, procurement, human resources, and software development. This innovative approach aims to help AI agents redefine collaboration with employees and customers, putting AI to work for people. Using advanced inference capabilities based on data across the organization via the Now Platform, ServiceNow’s AI agents evolve from simple prompt-based activities to ones with deep contextual understanding to help people process business processes. while also providing enhanced oversight and governance. In addition, the use of Customer Service Management (CSM) AI agent and IT Service Management (ITSM) AI agent, which are scheduled to be launched in November this year, is expected to reduce the average resolution time and improve the productivity of live agents. has been. Gartner predicts that by 2028, one-third of interactions with generative AI services will use action models or autonomous agents to complete tasks. *). ServiceNow’s AI agents provide real-time access to knowledge, tools, workflows, and data across the organization, unified on the Now Platform, to understand and interpret context to provide personalized responses and action plans. have the ability to execute. This has the potential to reimagine an organization’s workflows, from solving small-scale problems to running incident response workflows across the
organization. Additionally, for enhanced governance, guardrails will be built in to enable robust monitoring, giving organizations the flexibility to add the level of governance they need to their business processes. said Jon Sigler, SVP of Platforms and AI at ServiceNow. “ServiceNow is the leader in AI platforms that power business transformation, accelerating employee productivity and enterprise value. We’ve made great strides forward with our AI strategy: ServiceNow’s AI agents work autonomously in the background, handling tasks and managing processes, not only serving your employees. These capabilities are built into ServiceNow’s platform, making it easy for customers to adapt AI agents and skills to their needs. ServiceNow is also launching a new Now Assist Skill Kit that enhances the existing Now Assist AI capabilities. -xanadu-release.html”
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;” target=”_blank” rel=”nofollow ugc noopener”> Announcement I did. This enables companies to build, test, and deploy custom-generated AI skills on ServiceNow’s platform based on their business needs. This announcement marks the largest AI release in ServiceNow history Now Platform Xanadu release It complements the hundreds of new features announced today, designed to improve enterprise productivity and strengthen collaboration across the enterprise. Develop custom Now Assist skills and underlying prompts for native use cases on the Now Platform Now Assist Skill Kit, available starting today, enables organizations to create generative AI skills for specific business needs and to address use cases not yet shipped with Now Assist AI. Ta. Customers can build, test, and deploy prompts and selection models and assign these skills to their applications. Skill Kit seamlessly connects with data and knowledge within the Now Platform to improve contextual understanding and accuracy. We also offer flexible customization options, whether you choose Now LLM or want to incorporate a third-party or custom LLM. Additionally, organizations can assign custom-generated AI skills to AI agents to enhance their ability to assist with manual tasks. Custom AI agents can learn to fit your business, collaborate with your employees, and manage workflows end-to-end. Expanding AI agents on the Now Platform Ritu Jyoti, Group VP and GM, IDC, said: “AI agents and agentic workflows have been a hot topic in the technology industry in recent months.Instead of simply using AI to optimize individual business processes, AI agents can be used across end-to-end value chains. It has the power to adjust everything. ServiceNow is leveraging AI to fundamentally reimagine the customer experience, as more powerful models improve the ability of AI agents to reason and act. Today, many problems require employee effort to resolve, but AI agents leverage the Now Platform’s strong governance and analytics capabilities to automatically identify problems based on human oversight or according to an organization’s specific parameters.・You will have the skills to solve problems. Customer Service Management (CSM) and IT Service Management (ITSM) AI agents understand context and intuitively create processes to resolve problems. By executing the plan with the approval of the live agents as necessary, it is expected that various problems for employees and customers will be resolved and the productivity of the live agents will be improved. Masu. In the future, ServiceNow’s multimodal AI will enable AI agents to understand context from audio, video, image, and other inputs and provide personalized, relevant responses. This enables around-the-clock productivity improvements for hundreds of use cases, including IT, customer service, procurement, human resources, software development, and more. Another major strength is that AI agents cooperate with each other. Through the Now Platform’s unified architecture, ServiceNow’s AI agents can work together on
cross-functional issues and collaborate across workflows. Redefining new collaboration between humans and AI on AI platform for business transformation ServiceNow envisions the future of generative AI, where entire teams of AI agents act like seasoned managers, proactively managing multiple tasks and end-to-end workflows. This team of agents will be supported by leveraging the AI ​​and interaction mechanisms built into the Now Platform. With this approach and the hundreds of new features introduced in the Xanadu release, ServiceNow continues to deliver even more value to organizations through AI. A single data platform that seamlessly integrates people, processes, data, and devices enables customers to respond faster and at scale.
Application-specific AI models on the Now Platform are designed to address a variety of use cases, expanding the use of generative AI in businesses across all industries. Announced with the release of Xanadu RaptorDB Pro With new data-enhancing features such as, the Now Platform enables organizations in any industry to manage complex data in one system, delivering superior scalability and performance. This brings innovation to your work. By combining ServiceNow’s new Xanadu-generated AI innovations, enhanced data platform, and ServiceNow AI Agents, ServiceNow delivers massive scalability, connectivity, and connectivity for agents, administrators, developers, and customers on the Now Platform. functionality, and personalization features. This will help you further promote AI-powered workflows across your organization. Availability Now Assist Skill Kit is available today ServiceNow Store Available at. Customer Service Management (CSM) AI Agent and IT Service Management (ITSM) AI Agent are scheduled for limited release in November 2024, with more use cases to be added through 2025. Additional information ServiceNow is Now Assist generated AI portfolio Announcing additional new AI innovations to enhance productivity and employee collaboration ServiceNow is a new company that unlocks value through ultra-scale and high performance.
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target=”_blank” rel=”nofollow ugc noopener”> Data expansion announced ServiceNow provides services for telecom, media, technology, financial services, public sector, and retail. solutions.html”
style=”text-decoration:underline;color:#666;word-break:break-all;” target=”_blank” rel=”nofollow ugc noopener”> Industry-specific type Expanding AI solutions ServiceNow empowers developers, IT teams, and employees to –decoration:underline;color:#666;word-break:break-all;” target=”_blank” rel=”nofollow ugc noopener”> Collaboration and efficiency Announcing additional features designed to enhance your * Gartner, Predicts 2024: The Future of Generative AI Technologies, Arun Chandrasekaran , Anthony Mullen , et al, 28 February 2024 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the United States and other countries, used with permission. Unauthorized copying and reproduction prohibited. More About ServiceNow ServiceNow (NYSE: NOW) puts AI to work for people. We help organizations across all industries transform by adapting to the speed of innovation and adhering to a trusted, human-centric approach to deploying products and services. Masu. ServiceNow’s AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes. Please see here for details. (C) 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and other countries. Other company names, product names, and logos may be trademarks of their respective companies. General inquiries ServiceNow Japan LLC Tel: 03-4572-9200 (Representative) Contact form:
https://www.servicenow.com/jp/contact-us.html