[June 2024 survey] Questionnaire survey on the reputation of SBI Securities
Advisor Navi Co., Ltd. Press release: September 26, 2024 [June 2024 Survey] Questionnaire survey on the reputation of SBI Securities Advisor Navi Co., Ltd. (location: Nihonbashi, Chuo-ku, Representative Director: Yukihide Taira, hereinafter referred to as our company) has released the results of a survey regarding the reputation of SBI Securities conducted in June 2024. did.
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Survey summary 96.4% of respondents still use SBI Securities, of which 65.1% use it as their main account. From this, it can be seen that many investors trade financial products centered on SBI Securities. Reasons given for discontinuing trading with SBI Securities included “The server was unstable and transactions could not be performed smoothly” and “There was too much information to register before opening an account, which became a hassle.” If “servers are strengthened” and “procedures are simplified,” these complaints will be resolved and customer satisfaction will increase. When asked to rate SBI Securities on a 5-point scale, 77.5% of respondents gave it a score of 4 or higher, indicating that many users were satisfied with the service. However, compared to Rakuten Securities’ survey results, the percentage of users who gave it 5 points was smaller, suggesting that there is still room for improvement in the service. As for the good thing about SBI Securities, most investors cited “low fees (54.1%)”. Many respondents also praised the “rich range of stocks (39.2%)” and “easy-to-use trading tools (36.1%).” When asked what they would like SBI Securities to improve in the future, an overwhelming majority of respondents said, “I want the app to be easier to use (64.6%).” Additionally, a certain number of respondents said, “I would like the stability of the server to be improved (17.4%)” and “I would like to see better face-to-face and telephone support (14.4%).” has become an urgent issue.
Questionnaire regarding usage history of SBI Securities First, we will look at the results of a survey regarding whether you currently use SBI Securities, whether you use it as your main account, and why you no longer trade with SBI Securities. Are you currently trading with an SBI Securities account?
https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-b6018c5b9d586ac660d15e59239a62a3-2169×307.png According to the survey, the respondents 96.4% continue to trade with SBI Securities, and only a few have stopped trading. 3.6% It stayed in. Many customers are trading using the securities and SBI
Securities’ customer base is very stable It is thought that. These results also The best proof that SBI Securities’ services are accepted by investors You could say that. Are you currently using SBI Securities as your main investment account?
https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-0883eebbd6999148d6211041486e77c5-2076×321.png According to the survey, of the respondents who trade with SBI Securities, the percentage of those who use SBI Securities as their main account is 65.1% It was. From this data, Many customers evaluate SBI Securities’ reliability and convenience and choose it as their main platform I can see that. However, the remaining 34.9% of respondents have other companies as their main account and Customer needs are diversifying You can also read that. Why do you no longer trade with SBI Securities?
https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-92150726a129298100b5bb205cc31df1-1877×560.png According to the questionnaire, the reasons why they stopped trading with SBI Securities were “ Server stability ” was the most frequently cited opinion. Specifically, “ There are times when it is not possible to purchase stocks with high trading volume due to a system error ” point or “ There is a lot of maintenance on weekends, so I can’t log in when I want to trade ” are viewed as a problem. Also, “ The procedure for opening an account was troublesome ” “ Too much information on the initial screen of the app makes it difficult to start trading ”, etc. Complexity of procedures and apps Some people pointed out that. For these reasons, SBI Securities Increase your server ” or “ Simplification of procedures ”, you will be able to further improve your company’s reputation. Questionnaire regarding evaluation of SBI Securities Next, we will discuss the 5-level evaluation of SBI Securities and the results of a survey regarding good points and points that need improvement. Please rate SBI Securities on a 5-point scale.
https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-540fe7f555ddf33f60abb37e6efb95dc-2163×625.png According to the survey SBI Securities has received high praise from many customers It became clear that 4 points or more Respondents who marked the whole 77.5% It is Many users are satisfied with the securities service I can read that. Also 2 points or less Respondents who marked 5.6% Since it is suppressed to SBI Securities is actively working to resolve customer dissatisfaction It can also be inferred. However, the same major online securities company Rakuten Securities survey results Compared to The percentage of users who gave 5 points is low I found out. (Rakuten Securities is 41.0% , SBI Securities is 25.5% ) From this, There is still room for improvement in SBI Securities’ services You could say that. Please tell me the good things about SBI Securities.
https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-63f0c0cdbf187a613e36172027903fbb-1991×885.png According to the survey, “ Low fees ( 54.1% )” was the largest number of respondents. Specifically, ” Almost all transaction fees are free ” “ There are many funds with low trust fees Many investors appreciated the following points. Also, “ A wide range of stocks ( 39.2% )” and “ Easy-to-use trading tools ( 36.1% )” was seen by many users. In particular, ” eMAXIS Slim Advantageous investment trusts such as are complete” “ More stocks are compatible with the new NISA than other companies ” comments stood out. For this reason, SBI Securities I want to trade with various stocks while keeping costs down This is considered to be an attractive option for investors who think that Some of you may be wondering what kind of funds SBI Securities offers, which has such a wide variety of stocks. The column below introduces popular investment trusts sold by the company in ranking format, so please take a look. SBI Securities investment trust ranking! Thorough introduction of recommended products Please tell us what you would like SBI Securities to improve.
https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-0ced3d5931a03ab64492980215d0d770-2077×850.png According to the survey, “ Poor app usability (64.6%) ” was
overwhelmingly pointed out. Specifically, “ There are separate apps for each financial product Difficult to manage ” or “ The initial screen of the app is hard to read due to too much information “There have been many complaints. Also, “ I want the stability of the server to be improved ( 17.4% )” “ I would like to see more face-to-face and telephone support ( 14.4% )” was also raised by a certain number of users. In addition, “ Due to frequent maintenance, I can’t log in when I want to trade ” was the most common response, and Many investors are worried about not being able to trade freely It became clear that These feedbacks serve as important opinions for SBI Securities to further improve customer satisfaction. “ Integration of various apps ” or “ Server hardening It can be said that the securities company is required to implement such measures. Through this survey Through this survey, it became clear that while SBI Securities has captured the hearts of many users, there are some areas that need improvement. Of the respondents who continue to use SBI Securities, 65.1% used it as their main account, and investors praised its low fees and wide variety of stocks. However, technical issues such as app functionality and server stability are causing a decline in customer satisfaction, and these are issues that SBI Securities must address in the near future. If SBI Securities uses this feedback to improve its services, user dissatisfaction will be resolved and its position will become even more solid. Detailed data of survey respondents Respondent’s gender
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https://prcdn.freetls.fastly.net/release_image/55969/82/55969-82-84486bbe23ae18427118e407d0664a0f-1200×230.png Company name: Advisor Navi Co., Ltd. Representative Director: Yukihide Taira Established: May 29, 2019 Address: 8-1 Nihonbashi Kabutocho, Chuo-ku, Tokyo 103-0026 FinGATE TERRACE Business details: IFA consulting business, recruitment business, matching business between investors and IFA URL: https://adviser-navi.co.jp [Click here for related articles on SBI] Survey of 196 users about the reputation of SBI Securities! Thorough explanation from reviews, services, and features Introducing SBI Securities’ popular product ranking! What are the recommended stocks chosen by investors? [List of asset management media operated by our company] What is asset management? Explaining 5 methods suitable for beginners and examples of asset management by age group! What is stock investment? Explaining how to get started and the advantages and disadvantages for beginners What is an investment trust? Explaining how to get started and the advantages and
disadvantages for beginners At what age should you start asset management? What is the optimal age to start investing? Which online securities do you recommend? Find the online securities that suit you [Comprehensive analysis of the new NISA] Learn how to make the most of the system! [Media operated by our company] Asset management matching site: My IFA Life insurance matching site: Life Insurance Navi Card loan media: Card loan navigation Credit card media: Credit card navigation FX Media: FX Navi Asset management media: Investor Navi IR site: IR Navi IFA specialized job change site: IFA job change Job change support site from a securities company: Securities job change [Survey results details] https://investor-navi.com/invest/column/510/ [About quoting and reproducing data] Data can be quoted without request. When posting, please strictly adhere to the following matters. ・Data processing is prohibited. ・Please specify the source URL (Dofollow URL). Source: Investor Navi “[June 2024 Survey] Questionnaire Survey on SBI Securities”:
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