A first in the airline industry! ANA provides remote sign language interpretation services using two-dimensional codes!
Plus Voice Co., Ltd. Press release: October 1, 2024 A first in the aviation industry! ANA provides remote sign language interpretation services using two-dimensional codes! ～Expansion of services for customers who communicate in sign language～ Plus Voice Co., Ltd. (Headquarters: Sendai City, Miyagi Prefecture, Representative Director: Hiroyuki Miura, hereinafter referred to as the Company) is In collaboration with the CX Strategy Department of the CX Promotion Office of All Nippon Airways Co., Ltd. (ANA), we will begin providing remote sign language interpretation services using two-dimensional codes from October 1, 2024. Up until now, we have provided ANA proxy telephone services at reservation and information centers, etc., and remote sign language interpretation services for various procedures and inquiries at SPECIAL ASSISTANCE counters in airports for customers who require assistance. The service that we are currently starting to provide is ANA’s SPECIAL ASSISTANCE.A
two-dimensional code is prepared at the dedicated counter for customers who need assistance or on a tablet terminal owned by airport staff.The service can be read using a terminal such as a customer’s smartphone to enable remote sign language. Interpretation services are available. This supports smooth communication between customers and airport staff. Our company will continue to strive to provide convenient, reliable, and high-quality interpretation services to customers and companies, with the aim of creating a society where people can speak sign language anytime, anywhere. .
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