Shakenkan wins first place in Kanto region in “2024 Oricon Customer Satisfaction (R) Survey Vehicle Inspection”
Vehicle inspection hall Press release: October 1, 2024 Vehicle Inspection Center wins 1st place in Kanto in “2024 Oricon Customer Satisfaction(R) Survey Vehicle Inspection” Shakenkan Co., Ltd. (Headquarters: Hachioji City, Tokyo, President and CEO: Keisuke Sato, hereinafter referred to as “Shakenkan”) is a company that handles vehicle inspections and maintenance with mechanics playing the leading role as “car doctors in the city.” Oricon Co., Ltd. We were awarded first place in the Kanto area in the “2024 Oricon Customer Satisfaction Ranking Vehicle Inspection” announced by ME.
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maintenance is complete. Mechanics get to know customers’ feelings about their cars before servicing them, and directly receive “words of appreciation” after servicing them. This “style of direct contact with customers” increases the motivation of mechanics. This kind of “consistent customer service by mechanics” at the Vehicle Inspection Center has led to high customer satisfaction. In the future, each and every mechanic at the Vehicle Inspection Center will continue to value relationships with customers and work to further improve customer satisfaction by gaining a high level of trust from customers. 2024 Oricon Customer Satisfaction Survey “Vehicle Inspection” Survey Overview Research entity: oricon ME Co., Ltd. Survey type: Internet survey Survey respondents: 10,370 people Number of companies surveyed: 29 companies Survey period: 2024/06/07~2024/06/13,
2023/04/11~2023/05/01, 2022/03/10~2022/03/18 Survey target gender: Not specified Age: 18-79 years old Region: Nationwide Conditions: People who meet all of the following conditions 1) Persons who have requested a vehicle inspection of a regular or light vehicle from a company within the past 4 years 2) A person who is involved in the selection of services and knows the payment amount for the services However, special vehicles such as trucks and buses are excluded Definition: A company that provides vehicle inspection services that meets all of the following conditions 1) Opening multiple stores using a unified brand 2) Stores are open nationwide (excluding regional locations), but dealers are not eligible Company profile Shakenkan Co., Ltd. https://www.shakenkan.co.jp/ Representative Director: Keisuke Sato Head office: 3-27 Horinouchi, Hachioji, Tokyo Major shareholder: Wholly owned subsidiary of Nissan Tokyo Sales Holdings Co., Ltd.