Kaizen Platform announces new AI service lineup to improve customer experience and resolve talent shortage Kaizen Platform Co., Ltd. Press release: October 3, 2024 Kaizen Platform announces new AI service lineup to improve customer experience and alleviate talent shortages AI solutions that support customers and employees by bringing together over 50,000 UX/DX customer experience design know-how from 1,200 companies
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Representative Director: Kenji Sudo, hereinafter referred to as “Kaizen Platform”) solves the human resource shortage, which is a management issue faced by many companies, and realizes a better customer experience. Toward this end, we will begin offering a new AI service lineup that utilizes generative AI. “KAIZEN AI-UX LAB” brings together the experience and know-how of more than 50,000 UX/DX improvements from 1,200 companies that Kaizen Platform has supported to date, and incorporates custom-made generation AI into conventional customer experience improvements. , “KAIZEN AI-WORK LAB,” where AI workers customized for each company with generated AI support work, and “KAIZEN AI-UX” and “KAIZEN AI-CoWORKER” will be developed as a lineup of four AI services. Service introduction video:
https://youtu.be/7Hrw9LDrovs Service site:
https://kaizenplatform.com/ai
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https://www.youtube.com/watch?v=7Hrw9LDrovs ■ Bringing together the know-how and technology cultivated to date, we will strengthen the use of generated AI as a new core business While many companies have been promoting initiatives to realize DX due to issues such as recruitment difficulties and lack of human resources, some companies have been unable to realize DX due to existing system constraints and lack of know-how. The situation is still small. However, according to a Cabinet Office study (*), the speed of population decline will accelerate by more than three times over the next 10 years, and the issue of human resource shortage is predicted to become even more serious, making it necessary to realize DX. We are about to change into a society in which we cannot survive. In fact, even in the projects that Kaizen Platform has supported so far, ・Although the number of account acquisitions has increased significantly, the call center and administrative center in the subsequent process are overwhelmed. ・Although we were able to increase lead acquisition, we did not have enough inside sales and kept customers waiting While the digital customer experience has improved, there have been cases where issues remain with the underlying business processes and lack of human resources, which has ultimately affected the customer experience. In order to continue to provide the best experience to customers through DX, we felt it was urgent to approach the real problem of a lack of human resources. With Kaizen Platform’s awareness of the above issues, we have focused on generative AI to provide support to each user, which was not possible before, and to replace pre-processing in areas that always require human intervention, such as call centers and sales. We have been conducting research and development for this purpose. The process of embedding generated AI into the actual UX or putting it into practical use in business processes requires a quick PDCA cycle, and the knowledge, know-how, and systems gained through A/B testing are essential. We are bringing together the know-how and technology we have cultivated since our founding, including
technological platforms such as KAIZEN ENGINE, which can be
implemented into existing interfaces without being affected by existing interfaces and quickly verify their effects, to provide our customers with the customer experience required in the AI era. We will begin providing an AI service lineup as a new core business that we will co-create. (*) Cabinet Office: White Paper on Aging Society 2020 ( https://www8.cao.go.jp/kourei/whitepaper/w-2023/html/zenbun/index.html ) ■ Overview of AI service lineup The new AI solution offers four service lineups. The customized menu offers specialized AI services for each company, from workshops to formulate specific use cases, to research and development and implementation of AI workers optimized for each company, and subsequent PDCA operations to verify
effectiveness. The team will provide constant support. In the package menu, we will individually provide specific functions that have proven successful in generative AI use cases.
https://prcdn.freetls.fastly.net/release_image/11259/134/11259-134-da006f56d0c33d28ac4b6fe0fa10e810-1980×962.png For more information about our services, to try a demo, or for any other inquiries, please visit the website below. Service site: https://kaizenplatform.com/ai ■ Release commemorative webinar held To commemorate the release of this service, we will hold a webinar on October 23rd (Wednesday) to explain the details of Kaizen Platform’s new generative AI service lineup. In this webinar, we will not only introduce the features and specific use cases of the new AI service lineup, but also delve into how to effectively utilize generative AI in management and business, and maximize the possibilities brought by generative AI. We will provide you with information that will help you maintain and improve your competitiveness. In addition, we will hold an individual consultation session with an AI expert by lottery from among those who participate in this webinar. If you are interested in utilizing generative AI, please take this opportunity to apply. ・Title: Introducing a new AI service lineup that innovates customer experience and business processes with generative AI ・URL:
https://kaizenplatform.com/seminar/lp_ai_20241023 ・Date and time: Wednesday, October 23, 2024 12:00-13:00 ・Participation fee: Free ・Holding method: Online using Zoom webinar ・How to participate: Please apply from the URL above ■ About Kaizen Platform Co., Ltd. Company name: Kaizen Platform Co., Ltd. Established: April 2017 (Business transferred from Kaizen Platform, Inc., a US corporation founded in August 2013) Representative: Representative Director Kenji Sudo URL: https://kaizenplatform.co.jp Address: Shirokane Takanawa Station Building 10F, 1-27-6 Shirokane, Minato-ku, Tokyo 108-0072 Business details As a marketing and IT partner that supports corporate business departments and accelerates DX, we provide solutions that support business growth through “aggressive DX” that improves customer experience. ・Growth solution Supporting sales growth by maximizing KPIs with digital marketing BPO services ・Transformation solution Support for increasing the return on investment of DX with DX consulting and IT development