NTT Technocross Launch of generative AI agent system “ChatTX” The concept is “DX promotion platform that continues to grow with the voices of all employees”

NTT Technocross press release (2024.10.08) NTT Techno Cross Launch of generative AI agent system “ChatTX” The concept is “DX promotion platform that continues to grow with the voices of all employees” NTT Technocross Corporation (Headquarters: Minato-ku, Tokyo, President: Atsuko Oka, hereinafter referred to as “NTT Technocross”) is a generative AI agent system that solves the problems of individual employees and improves the operational efficiency of the entire organization. ChatTX” will be available from October 21, 2024 (scheduled). background In recent years, as business DX has been promoted, many companies are working on introducing new IT systems. On the other hand, problems such as siled IT systems and complicated business procedures can occur, making it difficult to understand how to operate them and causing work to stall.
Additionally, personnel in each department are overwhelmed with responding to inquiries from within the company, making it difficult for them to concentrate on their core duties and increasing their workload. To solve these issues, NTT Technocross has developed ChatTX, a generative AI agent system that uses generative AI and RAG (*1) to accurately answer questions. By creating AI agents for each department and business, it supports a variety of use cases, improving business efficiency and quickly solving problems. NTT Technocross believes that the use and improvement of generative AI is essential to promoting DX, and has set the concept of “a DX promotion platform that continues to grow based on the voices of all employees.” Therefore, we have built a system from the user’s perspective that can improve answer accuracy and convenience by making improvements based on feedback. Prior to the commercialization of “ChatTX”, we conducted a pilot operation internally from May 2023, and fully introduced it in October of the same year, with over 1,600 employees voluntarily using it in creating materials and in the development process. , which is useful for improving business efficiency and productivity. We have also conducted PoC with companies including the NTT Group, and are preparing to introduce it with many other companies.
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Features (1) Unique agents provide the best answers for each task Just by uploading work-related documents, an AI agent with specialized knowledge can be created. By creating an AI agent for each task, we support operational efficiency and quick problem resolution for various use cases such as development processes, contracts, and approvals. Note that LLM (Large-Scale Language Model) can be selected from multiple models depending on the purpose of the AI ​​agent. (2) Feedback function that improves the accuracy of answer results It has a feedback function that allows you to score and comment on answer results, which can be used to improve the accuracy of answers and to measure effectiveness. By repeating these steps, the system is designed from the user’s perspective to improve accuracy and convenience. (3) High security in compliance with NTT Group security policy Safety is ensured by building a system that complies with the NTT Group’s security policy. In addition, the input data is not learned by AI, so you can use it with confidence. Future developments In the future, we will further strengthen the feedback function of “ChatTX” and aim to establish it as a DX promotion platform that allows all employees to participate. We also plan to introduce an analysis function to visualize changes in employee satisfaction (ES) over time and improve the accuracy of responses. Price (excluding tax) Monthly fee:  ¥70,000 (20 users) ~ *Please contact us for details. □Term
explanation/annotations *1: Abbreviation for Retrieved Augmented Generation. As a mechanism for increasing the response accuracy of generation AI, it is a framework that combines the text generation of LLM (Large-Scale Language Model) with the search for highly reliable external information to improve the accuracy of output that is difficult to control with prompts alone. is. *”ChatTX” is a trademark of NTT Technocross Corporation. *Proper nouns such as product names and company names listed are generally trademarks or registered trademarks of the relevant companies or organizations.