[Dyney Co., Ltd.] The number of users of “Dyney Mobile Order”, which makes ordering at restaurants more enjoyable, has exceeded 20 million users!
Dyne Co., Ltd. Press release: October 24, 2024 The number of users of “Dyney Mobile Order”, which makes ordering at restaurants more enjoyable, has exceeded 20 million users! ~ More than double compared to last year! 10 million users increase ~
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-d9300d18b00c850c2fba8d7820ca2e12-720×405.png
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-dd28de71fc55667a1a64dfce5196ed33-1920×1080.jpg “Dyney Mobile Order” is a one-of-a-kind super mobile ordering service that provides customers with an enjoyable ordering experience. It is equipped with features such as appealing menus using videos, displaying refill drinks at the top of the rankings, and automatic translation of foreign languages, leading to a smooth ordering experience that leads to improvements in customer satisfaction and average spend per customer. Furthermore, customers can become members through LINE automatic linkage. You can check when they arrived and what they ate, which will help improve your customer service skills. The number of users of “Dyney Mobile Order” has recently exceeded 20 million users. The number of users has increased approximately 2.6 times compared to September last year. ■Dyne Mobile Order “Dyney Mobile Order” is equipped with functions that are beneficial not only to customers, but also to restaurant managers and employees. For example, “Dyny AI-kun” which automatically sends daily reports etc. by linking with “Dyny Customer Management” and “Dyny POS Register”, “Oshi Yell” which allows you to receive donations from customers on mobile orders, etc. is. We would like to introduce some features that are particularly popular among restaurants. ●CRM (customer management) that allows you to visualize and manage customer information Image
URL: https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-3c4ac3e2c6a6a1e0e36bfcd74ef79e50-1920×1080.jpg A major strength of “Dyney Mobile Order” is that restaurants can obtain customer information, such as when and how many times a customer visited the store, through automatic LINE linking at the time of ordering. This makes it possible to visualize the restaurant’s repeat customer rate in numbers, which was previously impossible for restaurants to understand. Repeat customers are an important presence for restaurants that can secure stable profits, and you can take measures to increase repeat customers and quantitatively review them.
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-e9d91ccb4ed4b3311dc311118c29d95e-1920×1080.jpg When distributing messages and coupons, you can set up segments based on the number of days since your visit, number of visits, gender, order history, etc., and set up the distribution effectively. You can see the effects at a glance, such as how many people visited the store after the distribution and how many sales were generated from repeat customers. There is even a case of a single store achieving a distribution and sales effect of 4.3 million yen per month. ●Improve employee satisfaction with “Oshi Yell”
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-c223cd92e4e53db7220876331dd5c6bd-1920×1080.png Dyney Mobile Order has a system called “Oshi Yell” that allows customer service staff to donate money to their favorite staff members. In addition to providing an opportunity for communication between customers and staff, it also motivates staff and is expected to reduce turnover rates. There is also a case in which one store earned 250,000 yen in “Oshi Yell” per year, which leads to increased employee pay and motivation. ■ Comments from stores that have introduced “Dyney Mobile Order” First Drop Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-efab483a8c586a6d1862b5e11be060dd-1748×1240.png “1,000 reservations per month via LINE! Gourmet site costs reduced by 200,000 yen!” By introducing Dyney in 2021 and being able to see the average spend per customer and customer surveys, we were able to increase sales by taking measures tailored to our needs. Additionally, since the customer’s LINE is automatically linked when they read the QR, the introduction of Dyney Mobile Order has also led to attracting customers without spending money. Article URL:
https://dinii.jp/interview/case_firstdrop/ Ahou Project Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-6b7d107a40f8717d2e065b6c2bb59362-1748×1240.png “Repeat customer rate 72%! Increase employee motivation by visualizing customer visits” Based on the concept of “a yakitori restaurant that students can visit twice a week,” one of the restaurant’s goals is to “create repeat customers” by launching various projects. By introducing Dyney’s services, we can see the results in numbers, such as how many repeat customers and their referral customers are visiting the store, which also increases employee motivation. Article URL: https://dinii.jp/interview/case_ahoproject/ Spiceworks Holdings Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-97ce35ce0d781ef290acbac9438612e6-1519×1078.jpg “Using LINE messages, distribution effect sales for one store are 6 million yen! Aggressive sales promotion” With the introduction of “Dyne Mobile Order,” we have clarified what employees should do and what they can do best. In order to increase repeat customers, we utilized LINE message distribution from “Dyney Customer Management,” and were able to increase sales from 40,000 messages sent to one store to 2,000 people, and increase distribution-effect sales to 6 million yen. Article URL: https://dinii.jp/interview/case_20231004/ ■ Dyney Co., Ltd.
https://prcdn.freetls.fastly.net/release_image/43056/75/43056-75-8035ade06a4cf9a177b6d6aadce3274c-1920×1080.jpg Daini Co., Ltd.’s mission is to “make eating and drinking more fun and interesting,” and with the aim of becoming a dining infrastructure for everyone, we are developing services centered on mobile ordering and ID-POS for restaurants.・Provided. By entering the restaurant industry and developing products based on a deep understanding of stores, employees, and customers, we use the power of technology to support restaurant management and dramatically change the value of customers’ restaurant experiences. ■Company profile Company name: Dyney Co., Ltd. Representative: Representative Director Mao Yamada Established: June 20, 2018 Address: Block D, 15th floor, Hamamatsucho Building, 1-1-1 Shibaura, Minato-ku, Tokyo URL: https://www.dinii.jp/
