[Gig Works Co., Ltd.] Gig Works Cross IT, Gig Works Ad Value Seminar held on November 21st (Thursday) “Maximizing LTV and realizing customer success in the AI era”
Gig Works Co., Ltd. Press release: November 8, 2024 Gig Works Cross IT, Gig Works Ad Value Seminar held on November 21st (Thursday) “Maximizing LTV and realizing customer success in the AI era” ～AI-equipped CRM Customer Bridge improves CX, productivity, and CS～ Gig Works Cross IT Co., Ltd. (Gig Works Co., Ltd. (TSE Standard 2375) subsidiary; Head office: Minato-ku, Tokyo; Representative Director: Masaya Kojima; hereinafter referred to as Gig Works Cross IT) and Gig Works Add Value Co., Ltd. (Gig Works Co., Ltd.) TSE Standard 2375) Subsidiary Headquarters: Minato-ku, Tokyo, Representative Director: Kazuo Fukuda, hereinafter referred to as Gig Works Ad Value) will be operating Rick Telecom Co., Ltd. Monthly Call Center Japan from Thursday, November 21st to Friday, November 22nd, 2024. We exhibited at “Call Center/CRM Demo & Conference 2024 in Tokyo (25th)” held by Informa Markets Japan Co., Ltd., and gave a
presentation at a seminar titled “Maximizing LTV and realizing customer success in the AI era.” , we will introduce solutions that improve customer experience and productivity through self-solving support and automation using AI.
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https://crm.callcenter-japan.com/cct/seminar/schedule.php#day1121 ■ Why you need customer success Customer success is necessary because it plays an essential role in helping customers achieve the outcomes they desire with products and services. Particularly with subscription models such as SaaS, it’s not just about selling a product, it’s about ensuring that customers continue to feel valued and successful. Customer success helps customers use your products effectively, resulting in increased customer satisfaction. This builds long-term relationships, lowers churn rates, and increases customer lifetime value. ■ Reasons why customer success is not progressing A major reason why customer success is not progressing is a lack of customer data and insufficient analysis. Gathering detailed data is essential to understanding what your customers want and what problems they have. What is important here is that the tools and operations are well matched. Not only do you have the tools in place to properly collect and analyze customer data, but you also have the operations in place to utilize that data, which greatly improves your chances of success. ■Customer success with CRM using AI As the use of AI in contact centers is rapidly expanding, Decor CC.CRM has been able to improve customer experience and productivity through self-solving support and automation using AI. This time, we are rolling out a new service called “Customer Bridge” and starting to support customers in increasing their LTV by providing advanced analysis and insights using AI. Gig Works Group provides one-stop support for the trinity of customer experience improvement, productivity improvement, and customer success with AI-equipped CRM Customer Bridge. ■Recommended for the following people ・Interested in AI utilization ・I want to increase the LTV (lifetime value) of my customers ・Those who are working on strengthening customer success ・I want to improve productivity using AI ・Those who want to improve customer experience through CRM ■Seminar date and time Date and time: Thursday, November 21, 2024 14:10~14:55 Location: Ikebukuro Sunshine City Bunka Kaikan 3F Venue C Lecturer: Katsumi Suda, ICT Solution Sales Manager, CRM Consultant Kenori Yahisa Sales Promotion Office Group Manager Moderator: Erika Uchibori, ICT Solution Sales Manager, Inside Sales Application URL: https://gigxit.co.jp/pr-cs-seminar20241121
■Instructor introduction Katsumi Suda Gig Works Cross IT Co., Ltd. ICT solution sales manager CRM consultant After joining Gig Works Cross IT, he is a CRM consultant with 25 years of experience in the call center industry. I am in charge of project management and operational support at a major non-life insurance call center, and have a first-hand understanding of the hardships faced by operators and the difficulty of customer service. Currently, we are proposing solutions to various business and management issues by making full use of the latest technologies such as voice recognition AI and automatic summarization, with a focus on the AI-equipped CRM system “Decor CC.CRM”. Kenori Yaku Gig Works Ad Value Co., Ltd. Sales Promotion Office Group Manager After working as a contact center manager for a general mail order company, he joined Gig Works Ad Value. He also gained experience as a center administrator within our company, and is currently in charge of general sales of BPO services utilizing contact centers. What will the “call center of the future” look like? Gain experience in both operations and sales to understand customer needs? We are thinking about this and proposing solutions. Erika Uchibori Gig Works Cross IT Co., Ltd. ICT Solution Sales Manager Inside Sales Joined Gig Works Cross IT Co., Ltd. in 2020. After gaining experience in package development and customer support for our company’s CRM solution “Decor CC.CRM”, I moved to the sales department with the aim of building better relationships with customers. Currently, I am in charge of blogs and e-mail newsletters about our company’s solutions, and I also moderate seminars and strive to improve various skills. ■Event overview Date: Thursday, November 21, 2024, Friday, November 22, 2024 10:00-17:30 Sponsor: Rick Telecom Co., Ltd., Informa Markets Japan Co., Ltd. Participation: Free Details:
https://www.callcenter-japan.com/tokyo/ ◇The hours you can visit are 10:00-17:30. Advance registration (free of charge) is required before visiting. →Click here to pre-register
https://crm.callcenter-japan.com/cct/form/visitor_regist.php ◇The venue will be Ikebukuro Sunshine City Bunka Kaikan. →Venue access https://www.callcenter-japan.com/tokyo/visit/access/ Click here to pre-register (free) for the Call Center/CRM Demo & Conference https://crm.callcenter-japan.com/cct/form/visitor_regist.php [Related services] Customer success solutions
https://gigxit.co.jp/pr-customer-bridge [Related services] CRM equipped with AI and real-time voice recognition
https://gigxit.co.jp/pr-ai-callcenter-crm [Related information] Call center revolution! Improve business efficiency and customer
satisfaction with AI-powered CRM
https://gigxit.co.jp/pr-ai-callcenter-blog [Related materials/videos] Operational transformation brought about by generation AI and voice recognition AI https://gigxit.co.jp/pr-ai-callcenter-archive [Related event/seminar information] https://gigxit.co.jp/pr-event-seminar-cc [Gig Works Co., Ltd.] Trade name: Gig Works Co., Ltd. Location: Minato-ku, Tokyo Business content: Business management of subsidiaries (on-demand economy, system solutions, sharing economy, digital marketing business) Corporate site: https://www.gig.co.jp/ With the corporate vision of “Becoming Japan’s No. 1 Gig Economy platformer and revolutionizing the labor market!”, we will build a Gig Economy trade area through direct matching, as well as provide BPO services such as various system development, on-site, and contact centers. , a group that provides coworking spaces. We will continue to take on the challenge of flexible working styles and create a better future for the domestic labor market. [Gig Works Cross IT Co., Ltd.] Trade name: Gig Works Cross IT Co., Ltd. Location: Minato-ku, Tokyo Business details: IT consulting services, software development, package planning, development, and sales, system integration, system engineering development contract, and staff support services Corporate site: https://gigxit.co.jp/ With a corporate vision of “providing the best and greatest value to customers through ICT,” the core of our business is consulting, system development, cloud development, and the development and sale of cloud services that utilize AI. We provide comprehensive support, from identifying management issues to proposing solutions. [Gig Works Ad Value Co., Ltd.] Trade name: Gig Works Ad Value Co., Ltd. Location: Minato-ku, Tokyo Business details: Sales agency/sales support services,
installation/installation/replacement/maintenance support services, services related to mobile base station
construction/telecommunications construction, call center
operation/staff support services Corporate site:
https://add.gig.co.jp/ With a corporate vision of “creating gig work and providing added value to all stakeholders”, we are developing our business with a focus on field support, sales promotion, kitting, construction, and contact center businesses.