[Gig Works Co., Ltd.] Gig Works Cross IT will hold a seminar on November 22nd (Friday) “This is what a day in the life of a contact center will look like in 2025!” ”
Gig Works Co., Ltd. Press release: November 8, 2024 Gig Works Cross IT will hold a seminar on November 22nd (Friday) “This is what a day in the life of a contact center will look like in 2025!” ” ～Improving customer responsiveness and business productivity through AI automation～ Gig Works Cross IT Co., Ltd. (Gig Works Cross IT Co., Ltd., a subsidiary of Gig Works Co., Ltd. (TSE Standard 2375) Headquarters: Minato-ku, Tokyo, Representative Director: Masaya Kojima, hereinafter referred to as “Gig Works Cross IT”) will operate from Thursday, November 21, 2024 to November 11, 2024. “Call Center/CRM Demo & Conference” will be held by Rick Telecom Monthly Call Center Japan and Informa Markets Japan Co., Ltd. on Friday, March 22nd. 2024 in Tokyo (25th)” and exhibited “This is what a day in the life of a contact center will look like in 2025! I will be speaking at a seminar titled “ and will introduce the future of contact centers that improve customer service and business
productivity with CRM using AI.
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https://crm.callcenter-japan.com/cct/seminar/schedule.php#day1122 *Registration is closed online, but you can still participate on the day. ■Usefulness of AI in contact centers AI is evolving day by day and has become an important tool for improving productivity and operational efficiency in the contact center industry. For example, AI handles relatively simple inquiries and operators handle only complex responses, reducing the workload and enabling more personalized customer responses. By integrating AI solutions such as voice recognition, summarization, and voicebots with CRM, you can expect to improve productivity and customer experience value (CX) for the entire center. ■Reasons for slow progress in AI utilization Many companies are considering the use of AI, but currently they are unable to make the decision to introduce it because it is difficult to imagine a specific way to use it. Furthermore, although we tend to think of AI as omnipotent, unless we properly understand its characteristics, it will not produce the desired effects. For effective implementation, it is necessary to clarify the challenges within the center and scrutinize the appropriate AI approach to address them. ■The future of contact centers brought about by AI Due to the development of AI technology, the business format of contact centers is changing significantly. To get the most out of AI, close collaboration with CRM is essential. In this seminar, we will explain the benefits that AI-equipped CRM brings to contact centers and introduce what contact centers should be like in 2025. ■Recommended for the following people ・I want to improve customer experience through CRM ・Interested in AI utilization ・Considering the introduction of AI ・I want to improve productivity using AI ・I want to improve the operational efficiency of the contact center ■Seminar date and time Date and time: Friday, November 22, 2024 10:30~11:15 Location: Ikebukuro Sunshine City Bunka Kaikan 2F Venue A Lecturer: Katsumi Suda, ICT Solution Sales Manager, CRM Consultant Moderator: Erika Uchibori, ICT Solution Sales Manager, Inside Sales Application URL:
https://gigxit.co.jp/pr-cccrm-seminar20241122 *Registration is closed online, but you can still participate on the day. ■Instructor introduction Katsumi Suda Gig Works Cross IT Co., Ltd. ICT solution sales manager CRM consultant After joining Gig Works Cross IT, he is a CRM consultant with 25 years of experience in the call center industry. I am in charge of project management and operational support at a major non-life insurance call center, and have a first-hand understanding of the hardships faced by operators and the difficulty of customer service. Currently, we are proposing solutions to various business and management issues by making full use of the latest technologies such as voice recognition AI and automatic summarization, with a focus on the AI-equipped CRM system “Decor CC.CRM”. Erika Uchibori Gig Works Cross IT Co., Ltd. ICT Solution Sales Manager Inside Sales Joined Gig Works Cross IT Co., Ltd. in 2020. After gaining experience in package development and customer support for our company’s CRM solution “Decor CC.CRM”, I moved to the sales department with the aim of building better relationships with customers. Currently, I am in charge of blogs and e-mail newsletters about our company’s solutions, and I also moderate seminars and strive to improve various skills. ■Event overview Date: Thursday, November 21, 2024, Friday, November 22, 2024 10:00-17:30 Sponsor: Rick Telecom Co., Ltd., Informa Markets Japan Co., Ltd. Participation: Free Details: https://www.callcenter-japan.com/tokyo/ ◇The hours you can visit are 10:00-17:30. Advance registration (free of charge) is required before visiting. →Click here to pre-register
https://crm.callcenter-japan.com/cct/form/visitor_regist.php ◇The venue will be Ikebukuro Sunshine City Bunka Kaikan. →Venue access https://www.callcenter-japan.com/tokyo/visit/access/ Click here to pre-register (free) for the Call Center/CRM Demo & Conference https://crm.callcenter-japan.com/cct/form/visitor_regist.php [Related services] Customer success solutions
https://gigxit.co.jp/pr-customer-bridge [Related services] CRM equipped with AI and real-time voice recognition
https://gigxit.co.jp/pr-ai-callcenter-crm [Related information] Call center revolution! Improve business efficiency and customer
satisfaction with AI-powered CRM
https://gigxit.co.jp/pr-ai-callcenter-blog [Related materials/videos] Operational transformation brought about by generation AI and voice recognition AI https://gigxit.co.jp/pr-ai-callcenter-archive [Related event/seminar information] https://gigxit.co.jp/pr-event-seminar-cc [Gig Works Co., Ltd.] Trade name: Gig Works Co., Ltd. Location: Minato-ku, Tokyo Business content: Business management of subsidiaries (on-demand economy, system solutions, sharing economy, digital marketing business) Corporate site: https://www.gig.co.jp/ With the corporate vision of “Becoming Japan’s No. 1 Gig Economy platformer and revolutionizing the labor market!”, we will build a Gig Economy trade area through direct matching, as well as provide BPO services such as various system development, on-site, and contact centers. , a group that provides coworking spaces. We will continue to take on the challenge of flexible working styles and create a better future for the domestic labor market. [Gig Works Cross IT Co., Ltd.] Trade name: Gig Works Cross IT Co., Ltd. Location: Minato-ku, Tokyo Business details: IT consulting services, software development, package planning, development, and sales, system integration, system engineering development contract, and staff support services Corporate site: https://gigxit.co.jp/ With a corporate vision of “providing the best and greatest value to customers through ICT,” the core of our business is consulting, system development, cloud development, and the development and sale of cloud services that utilize AI. We provide comprehensive support, from identifying management issues to proposing solutions.