Intersect conducts a “survey on tax-free purchases when traveling to Japan” targeting Chinese residents ahead of the review of the tax-free system for foreign travelers
Intersect Communications Co., Ltd. Press release: November 11, 2024 Intersect conducts a “survey on tax-free purchases when traveling to Japan” targeting Chinese residents ahead of the review of the tax-free system for foreign travelers ~More than half of people gave up on purchasing at duty-free shops because of the checkout queue~
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Communications website Outline of tax reform in 2020
https://www.soumu.go.jp/main_content/000919575.pdf ・Nearly 70% (67.5%) of respondents said they had shopped at a duty-free store during their trip to Japan Ÿ・More than half of the people cited waiting time in queues at airport duty-free shops, etc. Responded that they have given up on purchasing ・If the cashier is crowded at a duty-free shop, more than half of the customers wait until the cashier line is shorter. Obviously to buy ・While traveling to Japan, there is a limit to the amount of time you can wait in the line for tax-free purchases. Nearly 40% said “within 10 minutes” Ÿ・Haneda Airport was the most common place where people gave up on purchasing due to long lines when purchasing tax-free goods. This time, 600 people (male: 238 people, 362 women). The breakdown of age groups is 4 people under 18 years old, 180 people between 18 and 24 years old, 185 people between 25 and 30 years old, 159 people between 31 and 40 years old, 51 people between 41 and 50 years old, and 51 people between 51 and 60 years old. Of the 16 people, five were over 61 years old. ■“Have you ever purchased products at a duty-free shop when traveling in Japan?” (Number of respondents: 600, single answer)
https://prcdn.freetls.fastly.net/release_image/32118/123/32118-123-ca862f7333c4ff36dbc36a5cf0df68b0-634×473.png Have you ever purchased items at a duty-free shop during your trip to Japan? 67.5% (405 people) of the respondents had shopped at a duty-free store during their trip to Japan. Regarding the gender ratio, it was found that there were more women than women, with the ratio of men being 41.0% (166 people) and the ratio of women being 59.0% (239 people). ■“Have you ever given up on purchasing at a duty-free shop because the line was long (long waiting time)?” (Number of respondents: 600, single answer)
https://prcdn.freetls.fastly.net/release_image/32118/123/32118-123-e4f81e1eb49068cdcbef1fd10728ed74-650×502.png Have you ever given up on purchasing something at a duty-free shop because the line was so long (long waiting time)? Depending on the time of day, you may see long lines of travelers with goods at duty-free shops at airports. ” 54.8% (329 people) of the total answered, More than half of people have stopped making purchases due to the length of the purchase line I understand that. The results were almost the same by gender, with 54.2% (129 out of 238) of men and 55.2% (200 of 362) of women. ■”What would you do if you gave up waiting in line at a duty-free store because the register was crowded? Please select the action that best applies to you.” (Number of respondents: 600, single answer)
https://prcdn.freetls.fastly.net/release_image/32118/123/32118-123-46440121df1f2a2b183053a00baeadc6-922×441.png What should you do if you give up waiting in line at a duty-free shop because the checkout line is so crowded? Please select the most appropriate action The most common response was “Stop lining up, look at other items in the store, wait for a while, and then wait in line again (if it’s empty)”, which was 40.2% (241 people). By gender, the highest proportion was male at 38.7% (92 out of 238) and female at 41.2% (149 out of 362). Combined with 14.2% (85 people) of “giving up on buying (go to another store etc.) and buying at the same store at a different time,” 54.3% of the total (326 people) shop at their desired store when the line at a duty-free store is shorter I understand that. In addition, 28.5% (171 people) said they would “give up on buying something (at a store with a long line) and buy it at another store,” meaning that just under 30% of people would give up on purchasing something due to the long line at the time of purchase. It became clear. ■“How long do you have to wait in line when making a tax-free purchase?” (Number of respondents: 600, single answer for each situation below) 24.7% (148 people) answered that they could wait “less than 10 minutes,” and approximately one in four people considered 10 minutes or less to be acceptable during daytime hours. The combination of “I can’t wait” and “Less than 10 minutes” was 37.8% (227 people), meaning nearly 40% of people can’t wait longer than 10 minutes. 21.5% (129 people) answered that they could wait “less than 20 minutes,” and 28.5% (171 people) said they could wait “less than 30 minutes.” The numbers at night were similar to those during the day, with 39.8% (239 people) of those who answered “I can’t wait” to “Less than 10 minutes”. “Within 20 minutes” was 21.5% (129 people), the same number as during the day, and “within 30 minutes” was 26.0% (156 people), which was generally similar to daytime. “Waiting time” at the airport when returning home, where time is often limited, is less acceptable than during a trip to Japan, with 5.2% (31 people) of those who answered “I can’t wait” during their trip to Japan. (Daytime: 3.3%, 20 people; nighttime: 3.0%, 18 people). The percentage of respondents who answered “I can’t wait” to “Less than 10 minutes” was 54.2% (325 people), indicating that more than half of them could not wait longer than 10 minutes when they returned home. 75.5% (453 people) answered “I can’t wait” to “Within 20 minutes”, meaning more than 70% of people said they couldn’t wait in line for 20 minutes.
https://prcdn.freetls.fastly.net/release_image/32118/123/32118-123-dff0364c2f9f2dafb76bf55bcb50babb-885×557.png How long can I wait in line for tax-free purchases? ■”Please choose a location where you have given up on waiting in line for tax-free purchases” (Number of respondents: 600, single answer for each location)
https://prcdn.freetls.fastly.net/release_image/32118/123/32118-123-475e57338ff69044f44229d334f3c2ee-861×473.png Please choose a place where you have given up on waiting in line for tax-free purchases Among those who answered, “I have visited Japan and given up on purchasing at a duty-free shop because of the long waiting time in line,” the most common place I gave up on was “Haneda Airport.” ” was 30.2% (181 people). This was followed by “department stores” at 27.7% (166 people) and “supermarkets” at 26.5% (159 people). Among the major international airports, Haneda Airport had 30.2% (181 people), followed by Narita Airport with 23.8% (143 people), Kansai International Airport with 17.5% (105 people), and New Chitose Airport with 16.5% (99 people). *Excludes answers such as “I have visited Japan and have never given up on purchasing” and “I have no purchasing experience”
https://prcdn.freetls.fastly.net/release_image/32118/123/32118-123-dd84ae3815359e91ace40ee48357c6f6-277×373.jpg Intersect Communications Masahiro Shimokawa ■Explanation by our company staff Deputy Director, Overseas Advertising Promotion Group, Visit Japan Promotion Planning Office Osaka Branch Acting Branch Manager Masahiro Shimokawa “In this survey, we found that nearly 70% of all respondents had shopped at a duty-free store during their trip to Japan.On the other hand, many people had experienced waiting at the register when making a purchase, and More than half of the respondents gave up on purchasing due to waiting in line at the checkout counter. You can often see long lines. By improving the current situation by utilizing DX such as reviewing POS, cashless payments, advance reservations, and decentralization, it will not only be possible to improve the satisfaction of the experience of tourists visiting Japan, but also increase the number of customers including duty-free shops. Retailers can also expect to increase their sales. ” ■About part and full text citation/reprint of this research ・Assuming that the posting method or medium is not contrary to public order and morals, Freely without prior or subsequent consent from our company You are welcome to go there. ・In addition to media outlets, you can also cite seminars and service introduction materials from other companies in the same industry. ・When quoting or reprinting, please “Source/Intersect Communications Co., Ltd.” or similar statement Please clearly indicate the source. – You are free to recreate graphs based on the published content, but please be careful not to use citations that could lead to misinterpretation of the results as being different from the actual results. ・Representatives can provide comments and support interviews for media outlets. ・If you have any other requests, please feel free to contact us using the contact information at the end of this article. ■Company profile Trade name: Intersect Communications Co., Ltd. Representative: Representative Director and President Tan Yufeng Address: 2F, B M Building, 3-1 Kanda Ogawamachi, Chiyoda-ku, Tokyo 101-0052 Established: November 2000 Business content: Overseas promotion and inbound (attracting visitors to Japan) support mainly in mainland China and Taiwan, Cross-border EC for China, affiliate management agency, affiliate site patrol, System development etc. Capital: 98.56 million yen URL (2024/11 site renewal) :
https://www.intasect.com/ Contact:
https://www.intasect.com/contact.html Established in 2000 in Japan and China Taiwan We are an overseas promotion system development company mainly engaged in a wide range of businesses as shown below. QR payment solution compatible with both Japan and overseas ” IntaPay ” and SI service ・ERP business. For Japan, Affiliate advertising operation and site patrol, POS-linked CRM analysis and BI tools, BPM, electronic contracts, Unmanned AI store , mobile order “eateat”. For overseas markets, measures to attract visitors to Japan, promotion of excursions during travel, etc. ;word-break:break-all;” target=”_blank” rel=”nofollow ugc noopener”> Baidu Advertisement and SNS,
Japanese/overseas influencers Overseas digital advertising such as WeChat mini program development, Expansion of overseas sales channels . In addition, in the production area, we are currently developing a wide range of businesses using DX technology both domestically and internationally, including multilingual web/video/poster/explanatory POP production, “Passton” correction, sharing, and instruction tool, and live streaming. As of 2024, the group has over 10 locations in Japan and mainland China, and approximately 1,000 employees.