[RightTouch Co., Ltd.] RightTouch unveils new products for the first time at “Call Center/CRM Demo & Conference 2024 in Tokyo”
RightTouch Co., Ltd. Press release: November 12, 2024 RightTouch unveils new product for the first time at “Call Center/CRM Demo & Conference 2024 in Tokyo” Opening a booth where you can experience two new products: “Voicebot” and “VoC” RightTouch Co., Ltd. (Minato-ku, Tokyo, Representative Director Shuhei Nomura/Daito Nagasaki), which provides SaaS for the customer support field in the Plaid Group, will be holding a booth at Sunshine City Cultural Center from Thursday, November 21st to Friday, November 22nd. We will be exhibiting a booth at “Call Center/CRM Demo & Conference 2024 in Tokyo” which will be held at the building. In addition to unveiling new products in the “Voicebot” and “VoC” fields for the first time at the same booth, we will also have a section that conveys the overall value of RightTouch’s solutions based on the concept of “Support Channel Optimization.” Additionally, Panasonic and au Jibun Bank will be on stage at the seminar to introduce the latest customer support cases.
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About Call Center/CRM Demo & Conference 2024 in Tokyo Call Center/CRM Demo & Conference is Japan’s only and largest exhibition for the contact center/customer support industry. This event, which will be held for the 25th time, will consist of a number of programs including exhibitions of the latest solutions that utilize notable technologies such as AI, chatbots, and RPA, center operation examples, seminars by experts, panel discussions, and training courses. Event name Call Center/CRM Demo & Conference 2024 in Tokyo (25th) Date and time Thursday, November 21st and Friday, November 22nd, 2024 10:00-17:30 Sponsored Rick Telecom Co., Ltd. Monthly Call Center Japan Informa Markets Japan Co., Ltd. Venue Sunshine City Bunka Kaikan Building (3-1-1 Higashiikebukuro, Toshima-ku, Tokyo) Official website
https://www.callcenter-japan.com/tokyo/ About the new “Voicebot” and “VoC” products that will be unveiled for the first time at this event RightVoicebot by KARTE A channel-optimized voice bot that responds to all contact center inquiries and significantly reduces the need for manned responses by promoting self-resolution. By connecting the web support system and knowledge that RightTouch has built to Voicebot, we will realize a seamless customer experience by linking Voicebot and the web. RightVoC by KARTE A product that uses generated AI to analyze customer voices (inquiry data) accumulated in contact centers and automates the process of suggesting improvements. By analyzing inquiries across all support channels, including telephone calls, chats, and emails, and automating everything from extracting suggestions to proposing improvements using a uniquely developed analysis model, we are able to make immediate use of customer feedback. It will be possible. RightTouch booth information • Booth position: 2A-22 • Exhibition services: RightTouch solutions, including new unreleased products such as RightSupport and RightConnect. Seminar information Seminar 1. Schedule November 22, 2024 11:45-12:30 Theme [Introducing the RightTouch solution] What is Panasonic’s vision for support channel optimization that balances CX improvement and business contribution? Speaker Panasonic CS Center Customer Networking Planning Department Manager Atsuya Miyoshi RightTouch Business Development Rintaro Okuizumi Content We will hold a seminar to unravel Panasonic’s CS strategy with the theme, “What is Panasonic’s vision for support channel optimization to improve CX and contribute to business?” From the concept of “digital consultation center” that Panasonic is looking towards towards 2030, We will explain in detail the actual state of “support channel optimization” based on customer data, including the aims and effects of introducing the RightTouch solution to achieve this. We provide practical tips to revolutionize your CS strategy. Click here to register for the seminar Seminar 2. Date and time November 22, 2024 15:20-16:05 Theme What is the customer-centered contact center operation based on VoC that au Jibun Bank promotes? Speaker Mr. Kazuaki Horino, General Manager of CS Headquarters and General Manager of CS Planning Department, au Jibun Bank RightTouch Representative Director Shuhei Nomura Content Appropriate customer support is essential to convey the value of products and services to customers as much as possible. In this seminar, we will introduce examples of customer-centered management reforms implemented by au Jibun Bank, which utilize customer feedback and behavior data obtained by the CS department. Furthermore, we will discuss in detail our efforts to utilize generative AI based on the RightTouch solution. Please pay attention to specific strategies that support companies’ CX improvement and digital transformation. Click here to register for the seminar About RightTouch Co., Ltd. With the mission of “freeing everyone from negative experiences and bringing out their potential,” we are developing a SaaS business for enterprise companies specializing in the customer support (CS) field. We provide “RightSupport by KARTE,” a web support platform that helps CS departments improve productivity, customer experience, and employee experience, and turn them into profit centers, and “RightConnect by KARTE,” a contact center optimization SaaS. Introduced in many CS departments of major companies in finance, communications, retail, etc. Name: RightTouch Co., Ltd. Location: THE PORTAL MITA 5F, 3-2-8 Mita, Minato-ku, Tokyo Representative: Representative Director Shuhei Nomura/Daito Nagasaki Establishment date: October 27, 2021 Business details: Development and provision of “RightSupport by KARTE” and “RightConnect by KARTE” Company URL:
https://righttouch.co.jp/ Capital: 10,000,000 yen (including capital reserve) (as of the end of December 2023) / Shareholder: Plaid Co., Ltd.
