Lotte Co., Ltd. – Survey on workplace communication – “Lack of effort” in the workplace is highlighted. Th e older the employee, the more dissatisfied they are with communication, and more than half of them feel “alone” at work.Expects increased eff

[Lotte Co., Ltd.] – Survey on workplace communication – A lack of effort in the workplace is highlighted. The older the employee, the more dissatisfied they are with communication, and more than half of them feel “alone” at work.Expect more effort from sharing chocolate ​ Lotte Co., Ltd. Press release: November 12, 2024 – Survey on
communication in the workplace – A lack of effort in the workplace is highlighted. The older the employee, the more dissatisfied they are with communication, and more than half of them feel “alone” at work.Expects increased effort from sharing chocolates This year’s “Labor Appreciation Day” falls on a Saturday, so there are fewer days off… Some say there is “not enough gratitude” Lotte Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, Representative Director, President and Executive Officer: Hideki Nakajima, hereinafter referred to as Lotte) will raise awareness of Labor Thanksgiving Day and increase internal communication in conjunction with November 23rd, Labor Thanksgiving Day. In order to clarify the actual situation, we conducted a “Survey on Workplace Communication” among men and women in their 20s to 50s.
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“Labor Appreciation Day” is a public holiday, but this year it falls on a Saturday, meaning one day of holiday will be lost, and a survey also found that people said they “don’t feel grateful enough.” As a result of a survey on how “Labor Appreciation Day” is treated, it was found that although it is a day to express gratitude and gratitude for one’s daily hard work, only 1 person takes action such as expressing gratitude. It was found that the level of awareness of this issue remained at a relatively low level, and that it was hardly recognized and not taken into action. In addition, 15.5% of the respondents answered that their boss or subordinate at the workplace were the person they did this to, and 8.3% of the respondents said that they did so with their co-workers. Furthermore, less than 30% of people received words of kindness at work within the past week, revealing a constant lack of encouragement at work. More than half of people feel “lonely” at work, and about 40% say they are not satisfied with communication at work. On the other hand, approximately 70% of respondents answered that “I feel motivated when I receive words of kindness,” and more than half said “I think that sharing chocolate at work stimulates communication.” A survey conducted by Lotte in 2024 (*1) found that people who have a culture of sharing sweets at work tend to have higher employee satisfaction (*2) than those who do not. It has become clear. It is hoped that chocolate and other sweets will be used as a means of conveying the feeling of hard work and as a communication tool. *1: Lotte “Survey on sweets sharing culture and employee satisfaction (ES)” *2: Regarding employee satisfaction Based on general employee satisfaction surveys, the five categories are “job satisfaction,” “supervisor satisfaction,” “work environment satisfaction,” “treatment satisfaction,” and “management satisfaction.” A total of 25 items were created in two areas. “I think” (5 points) “I think a little” (4 points) “I don’t think so” (3 points) “I don’t really think so” Employee satisfaction was defined as the average of the scores, with respondents answering on a five-point scale ranging from (2 points) to “Not at all” (1 point). ■Survey overview Survey name: Survey on workplace communication Date and time: October 18, 2024 – October 22, 2024 Survey method: Internet survey Survey conducting company: Lotte Survey target: 400 men and women in their 20s to 50s working in workplaces with two or more employees (290 people who mostly work in an office/office, 110 people who mostly work from home) *When quoting or reprinting, please clearly indicate “Lotte Chokotto Happiness Research Institute” as the source. *The composition ratios in the graphs in the main text are rounded off to the second decimal place, so the total does not necessarily add up to 100% There are some things that don’t. *“People who tend to work in an office/office a lot” and “people who tend to work from home Wait-back processing is applied according to the actual proportion of “most people.” ■Survey summary 1. Compared to Mother’s Day, Father’s Day, and Respect for the Aged Day, Labor Thanksgiving Day is the least acted upon. Only about 10% of people consciously take actions such as expressing gratitude. 2. “Lack of effort” in the workplace has become clear. Less than 30% of people received words of support at work within the past week. One in two people feel that they lack words of support on a daily basis. 3. The older you get, the more dissatisfied you are with communication at work. Approximately half of the respondents felt a sense of loneliness. Approximately 40% said, “There is no one I can easily talk to at work,” and “I am satisfied with communication at work.” “No,” he answered. The older they get, the less satisfied they tend to be. 4. More than half of them hope that sharing chocolate will stimulate communication. Chocolate is the No. 1 sweet that gives you a feeling of kindness when you receive it. ■Investigation details 1. Compared to Mother’s Day, Father’s Day, and Respect for the Aged Day, Labor Thanksgiving Day is the least acted upon. Only about 10% of people consciously take actions such as expressing gratitude. When asked about their awareness of Mother’s Day, Father’s Day, Respect for the Aged Day, and Labor Appreciation Day, which are days to express gratitude and hard work to someone, the answer was, “I am conscious of this day, and I don’t actually think so.” I am taking actions such as expressing my gratitude to the Those who answered “Mother’s Day (49.5%)”, “Father’s Day (36.6%)”, “Respect for the Aged Day (23.7%)”, and “Labor Thanksgiving Day (12.3%)” I found that the days were the least acted upon.
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-3928e2d6faaafc47e747e1cc0fe55d7a-1779×713.png Comparing specific actions between Mother’s Day and Labor Thanksgiving Day, we find that on Labor Thanksgiving Day, people spend less money on Labor Thanksgiving Day, such as communicating through words (verbally, using mobile tools, letters), or doing something for them. On Mother’s Day, many people express their gratitude and appreciation for their mother’s support, and on Mother’s Day, many people tend to give gifts such as flowers and food and drinks.
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-766964e2938a4fbbfbcaa5d6b04c7b3f-2371×1476.png In addition, on Labor Appreciation Day, most people who take actions such as conveying words of gratitude are “partner/spouse (58.2%)” and “parents (40.3%),” while people at work say “their boss ( 15.5%),” “Colleagues (8.3%),” and “Subordinates (15.5%).”
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-19fd79b812f0404ceb17eeb173f604f8-1813×993.png 2. The “lack of labor” in the workplace is revealed. Less than 30% of people received words of kindness at work within the past week. One in two people feel that they lack words of support on a daily basis. When asked if they had received words of kindness at work within the past week, less than 30% (28.0%) had received words of kindness at work. Only 14.5% of people who mainly worked from home received words of encouragement. Furthermore, when asked whether they think that there is a lack of expressions of kindness on a daily basis in their workplace, one in two (50.5%) answered, “I think so (16.2%)” or “Somewhat (34.3%).” )” was the answer. The top three reasons for “lack of work” are “I don’t have many opportunities to say things that make me appreciate my hard work (33.9%)”, “I don’t have many opportunities to chat at work (30.3%)”, and “I don’t have many opportunities to talk to people around me (30.3%)”, “People don’t care about the daily work situation” (30.3%), indicating not only a lack of opportunities for communication, but also a lack of awareness of expressing gratitude.
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https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-a133e813e8541f3278d250e79ba25b4d-2276×724.png On the other hand, when asked whether receiving words of kindness at work improves their motivation and desire to work, approximately 70% (71.4%) responded, “Very much (22.4%)” or “Somewhat improved” (22.4%). 49.0%).
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-4b201ee8e8493ac6da9cb68aa489304c-1912×760.png 3. The older the employee, the more dissatisfied they are with communication at work. Approximately half of the respondents felt a sense of loneliness. Approximately 40% said, “There is no one I can easily talk to at work,” and “I am satisfied with communication at work.” “No,” he replied. Approximately 40% (38.5%) responded that they were “not very satisfied (27.1%)” or “not at all satisfied (11.4%)” with regard to their satisfaction with workplace
communication. There is a tendency that the higher the age group (20s (28.4%), 30s (36.6%), 40s (43.3%), and 50s (46.6%), the less satisfied they are with workplace communication. It was done.
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-29664fa2d3113cdadd81742f8e8ae7e3-2366×1074.png Approximately 40% of respondents answered that there is no one they can easily talk to at their workplace (40.5%), and those who mainly work from home (52.7%) are more likely to work from home than those who mainly work in an office (38.6%). ) the proportion was larger. It seems that teleworking makes it difficult to communicate and build relationships. Furthermore, regarding feelings of loneliness at work, more than half (54.9%) said they “always feel lonely” (9.5%), “often feel it” (17.4%), and “sometimes (28.0%)”. I answered. The most common situations where people feel lonely are during work (55.9%), lunch time (27.9%), and break time (24.4%).
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https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-e3b12dafb1749f6f24fb39eedee534d6-1132×1001.png 4. More than half of them hope that sharing chocolate will stimulate communication. Chocolate is the No. 1 sweet that gives you a feeling of kindness when you receive it. Regarding the frequency of sharing sweets at work, less than 30% (28.0%) of people share sweets at least once a week, and although it seems that there are few workplaces that have a culture of sharing sweets, When asked whether they thought sharing chocolate would enhance communication, more than half (57.9%) answered “strongly agree” (18.1%) or “somewhat agree” (39.8%).
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https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-ed2f28b5f316e7cc3f86f017d9af34d3-1217×1135.png Also, when asked about the type of sweets that make them feel a sense of kindness when they receive them, chocolate (61.1%) was the most popular. This was followed by “baked sweets (34.6%)” and “Japanese sweets (28.1%).”
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-49847bc68d6f4fae73d724958a6f7a7c-2246×1198.png ■Comment from the person in charge of the research institute This survey revealed that many people feel underemployed and lonely in the workplace, and are not satisfied with communication. Also, it seems that few people have a culture of sharing sweets at work. On the other hand, there are some people who believe that words of kindness will improve their motivation and drive, and others who believe that sharing chocolate will activate communication. A survey conducted by Lotte in 2024 (*1) found that people who have a culture of sharing sweets at work tend to have higher employee satisfaction (*2) than those who do not. It has become clear. Chocolate and other sweets are used as communication tools, and in this survey, most people chose “chocolate” as the sweet that they felt was filled with the feeling of giving. It is expected that this will be an effective means of conveying one’s feelings. This survey revealed that Labor Thanksgiving Day is not a culture where people give gifts on a large scale like Mother’s Day. Therefore, wouldn’t it be a good idea to share chocolates with a few words of gratitude or kindness that are low hurdles? ■What is “Chocotto Happiness Research Institute”
https://prcdn.freetls.fastly.net/release_image/110734/53/110734-53-4c278458a2e2da2166900b0347a2bee9-517×365.jpg The “Chocotto Happiness Research Institute” is responsible for various research and information dissemination under the theme of “chocolate and small daily happiness of the heart.” We plan to conduct
demonstration experiments in collaboration with in-house R&D, neuroscientists, behavioral psychology experts, and others, and present evidence showing that chocolate contributes to a little bit of daily mental happiness. In addition, we will conduct awareness surveys and sampling at times such as the new year and summer vacation, and encourage as many people as possible to incorporate chocolate into their daily lives. Our aim is to contribute to the well-being of society and individuals by elucidating the relationship between chocolate and the expected improvement in happiness. Official website: http://www.lotte.co.jp/corporate/chocotto