[Japan Hospitality Certification Association] We are launching a new test “Grief Care Literacy Certification Test” for those who come into contact with bereaved families at work
Japan Hospitality Certification Association Press release: November 12, 2024 We are launching a new test, the Grief Care Literacy Test, for people who work with bereaved families. For government offices, banks, insurance companies, tax accountants, financial planners, etc. Information on new certification exam and publication of official text to learn how to greet customers and visitors during the “goodbye procedures”
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Collection”. By taking this exam, you will be able to learn about words that hurt the bereaved family, the appropriate attitude, and desirable customer service, and acquire “grief care literacy” that will help you build relationships of trust with customers. If you are worried that you don’t know what to say to the bereaved family, we recommend that you take the test. It can also be used for employee training as part of an organization’s efforts to reduce the burden on bereaved families. ■ Examination summary This course is aimed at all those working in occupations, industries, companies, and organizations that come into contact with bereaved families, and learns to understand and consider the psychology of bereaved families. We measure the degree of understanding and acquisition of knowledge that can be used in practice, such as the basics and concepts of grief care, the psychology of bereaved families, various procedures performed by bereaved families, and desirable hospitality. • Question format 50 multiple choice questions (2 points each) • Passing criteria 70 points or more out of 100 points • Test method CBT method • Exam time 60 minutes • Examination fee 4,950 yen (tax included) • Question format 50 multiple choice questions (2 points each) • Question range Current situation surrounding grief care / Basic knowledge of grief care / Applied knowledge of grief care / Understanding the various procedures carried out by the bereaved family / Points to keep in mind when dealing with the bereaved family / Efforts as an organization / Utilization and application of grief care (*1) (Parts may change) • Exam venue Can take the test at venues in 47 prefectures nationwide (take the test at CBT-Solutions’ CBT test center) • Result
announcement Pass/Fail will be determined immediately after the exam is completed. Successful candidates will be notified from My Page from the day after the exam date. You can print out a certificate of passing. • Learning materials “Grief Care Literacy Certification Examination Official Text & Question Collection”
https://prcdn.freetls.fastly.net/release_image/152581/1/152581-1-2c009d0b29ec8bf70662fc409aea636b-1058×1500.jpg “Grief Care Literacy Test Official Text & Question Collection”, effective for exam preparation, also released at the same time ■ Official text summary “Grief Care Literacy Certification Examination Official Text & Question Collection” A book that organizes the knowledge of “grief care” to support those who have lost a loved one, and the desirable treatment and treatment for the bereaved family. Learn about the complex psychology of bereaved families, words that hurt bereaved families, appropriate attitudes, and desirable customer service, and acquire “grief care literacy” to build relationships of trust with customers. We also explain business improvements that reduce the burden on bereaved families. Includes 50 confirmation questions. Feature 1: Introducing specific and practical responses desired by the bereaved family It explains in detail the words that hurt the bereaved family, the appropriate attitude when responding, and listening techniques. You can give your customers peace of mind. Feature 2 Systematically organizes the complex psychology of bereaved families and business improvements to reduce the burden on bereaved families You will not only avoid unnecessary troubles, but also learn how to interact with customers to build trusting relationships. Feature 3: Perfect test preparation with the included confirmation questions A total of 50 questions are included at the end of each chapter. Useful for studying and preparing for the Grief Care Literacy Test. • Book title “Grief Care Literacy
Certification Examination Official Text & Question Collection” • Editor :Japan Grief Care Gift Association • Regular price : 2,200 yen (2,000 yen tax 10%) • Appearance : A5 size, 284 pages • ISBN :978-4-7668-3520-5 C2033 ■ Supervisor introduction Japan Grief Care Gift Association Representative Director Michiyo Kato. Established in 2016 with the aim of creating a society where bereaved families can grieve with peace of mind. From the perspective of a bereaved family member, he proposes a correct understanding of the psychology of bereaved families through his lectures and writings. He is also responsible for various supervisions, including the Life Insurance Association’s “Handbook for being considerate of customers’ feelings when paying insurance claims and benefits – Guidance for dealing with customers based on grief care”. ≪About the Grief Care Presenter Certification System≫ The Japan Grief Care Gift Association (General Incorporated Association) certifies those who have learned the basics of grief care and how to provide treatment in line with the psychology of bereaved families as “grief care presenters.” Those who passed the Grief Care Literacy Certification Exam are also eligible.
(Registration fee and annual fee apply) ■ Publisher introduction Keizai Horei Kenkyukai Co., Ltd. Since its founding, the Economic Law Research Group has consistently developed a wide range of
self-development and educational training tools for people involved in financial services. We also publish “correspondence courses” and “books” as teaching materials covering everything from the basics to advanced financial practices. As a means of measuring the degree to which people have acquired practical knowledge, the Banking Business Certification Association was established and the Banking Business Certification Examination is being conducted.
https://prcdn.freetls.fastly.net/release_image/152581/1/152581-1-8f71c9750bf0e45ecf84ada43f605d8b-785×825.jpg Japan Hospitality Certification Association The Japan Hospitality Certification Association was established in November 2015, with the aim of contributing to the “improvement of human skills” in society as a whole, with a focus on “emotional education” that emphasizes “connections between people.” continues to be active as Our
association continues to carry out educational activities to “improve human abilities” through three certification exams: the “Hospitality Certification Examination for Working Adults,” the “Inclusive Social Communication Certification Examination,” and the “Grief Care Literacy Certification Examination.” It has been widely adopted in industries such as tourism, services, and medical care, as well as educational institutions such as universities, vocational schools, and high schools.