[Virtualex Consulting Co., Ltd.] Integrates BIZTEL voice recognition ChatGPT with contact center CRM software “inspirX”, making it possible to display call summaries
Virtualex Consulting Co., Ltd. Press release: November 12, 2024 Contact center CRM software “inspirX” integrates BIZTEL voice recognition ChatGPT, making it possible to display call summaries Reduce operator post-processing time and help improve center productivity
https://prcdn.freetls.fastly.net/release_image/699/116/699-116-70b2585ee12776529582d29fdac1cdd6-700×400.png
https://prcdn.freetls.fastly.net/release_image/699/116/699-116-4c596224d348d128780edefbd964d964-1759×820.png It is a system that converts the call voice into text using voice recognition cooperation (AmiVoice API), which is an optional feature of BIZTEL, further summarizes the content using ChatGPT, and displays the result on Inspiri’s customer response screen. Example of displaying a call summary on the Inspiri screen
https://prcdn.freetls.fastly.net/release_image/699/116/699-116-8ed5f3f458f0bb8dc800e5e8b767e435-700×320.png *As in the example above, the summary content will be displayed on the contact history details screen of customer information. We are planning to exhibit a booth at the Call Center/CRM Demo & Conference 2024 in Tokyo, which will be held at Sunshine City Bunka Kaikan in Ikebukuro for two days on November 21st (Thursday) and 22nd (Friday). Please come to the venue for an explanation of this collaboration and a demonstration. Click here for exhibition overview Virtualex and Link have been involved in the on-site management of many contact centers. Based on the knowledge and experience of both companies, we will continue to cooperate and utilize technology to support improvements in customer satisfaction and operational efficiency. If you are a company with any issues or concerns, please feel free to contact us. Contact form ■ About CRM “inspirX” for call centers
https://prcdn.freetls.fastly.net/release_image/699/116/699-116-783bbf4b765363c8a7997c84b68884bb-575×230.jpg Virtualex is developing customer relations management support (CRM) software that supports multiple channels such as telephone, email, web, and fax, and is useful for building relationships between companies and customers. No matter which channel a customer uses to contact you, customer information can be managed centrally and in real time on a single screen, which prevents the complexity of operations caused by expanding the number of channels and improves customer satisfaction. In addition, the ease of searching for information and the FAQ and template functions for customer support have received high praise from existing users. As part of BCP measures in the event of an emergency, it can also be used at distributed locations or quickly switch to a telework system. Click here for product details For companies who want to try Inspiri to see if it fits their business ” Virtualex iXClouZ (hereinafter referred to as iXClouZ) ‘ provides services based on Inspiri’s standard functions. If you are a company that would like to try Inspiri to see if it fits your call center operations, or would like to start small, please contact us. Click here for product details ■ About cloud PBX “BIZTEL”
https://prcdn.freetls.fastly.net/release_image/699/116/699-116-3bc6314a4f75b8291b1915ae04d2a12c-575×230.jpg IZTEL is a cloud-based call center system used by a wide range of industries including manufacturers, retail, finance, pharmaceuticals, IT, infrastructure, and service industries. Currently, over 2,000 companies have adopted the system, and the book published by Deloitte Tohmatsu Mic Economic Research Institute is published by Current status and outlook of the martech market 2023 edition Cloud-based CRM market edition (7th edition) ”, it was listed as the service with the No. 1 market share for cloud-based call center systems for 7 consecutive years. In addition to clear calls and a high level of security, we provide functions that link with a variety of solutions such as CRM and generative AI, helping to improve the efficiency of call center operations. Click here for BIZTEL product site ■ About Link Co., Ltd. ( https://www.link.co.jp/ ) Link Co., Ltd. is a dedicated hosting company with one of the largest operating numbers in the industry. word-break:break-all;” target=”_blank” rel=”nofollow ugc noopener”> at link ”, cloud hosting “ Link Bare Metal Cloud ”, the cloud-based call center system “BIZTEL”, which has been ranked No. 1 in market share for seven consecutive years, and the security platform service “ PCI DSS Ready Cloud We offer a variety of subscription-based services, including: We are also involved in agricultural business, and since October 2011 we have been operating Nakahora Farm, a natural grazing dairy farm located in Iwaizumi Town, Iwate Prefecture. ■ About Virtualex Consulting Co., Ltd. ( https://www.virtualex.co.jp ) Since its founding, Virtualex Consulting has been developing a business focused on the “interface area between companies and customers,” and based on the customer success philosophy that “customer success is the key to our own growth,” we are committed to “Succession with You.” – “Succession” does not mean a one-time success, but “succession” means successive successes. As a company, we aim to do what you want. Currently, we are providing one-stop services for DX/digital shift in the CRM field of client companies by fusing consulting, technology, and operational capabilities. ■ About Virtualex Group (
https://www.vx-holdings.com ) The Virtualex Group brings together approximately 1,000 employees at each company and provides their specialized knowledge to clients in a wide range of industries, including finance and insurance, IT and telecommunications, mail order and internet services, education, and government offices and local governments. We provide services that take advantage of your needs. In June 2016, the company was listed on the Tokyo Stock Exchange Mothers Market (currently Growth Market) ■ Inquiries regarding this release Virtualex Consulting Co., Ltd. TEL: 03-3578-5322 From the web Dedicated form Please contact us at