[Synchro Food Co., Ltd.] 50% of restaurants that use spot work also use it for recruitment purposes. The need to hire full-time staff continues to decline.
Syncro Food Co., Ltd. Press release: November 12, 2024 Of the restaurants that use spot work, 50% also use it for recruitment purposes. The need to hire full-time staff continues to decline. “Ryokuten.com” provides one-stop services useful for opening, opening, and operating restaurants.
https://www.inshokuten.com/home/
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-136cbc7c0a68b42e495c43a2dc4562a9-1280×670.png About this survey ■Survey overview Survey target: Members using the recruitment service of Ryokuten.com (restaurant managers/operators) Number of answers: 228 people Survey period: October 20, 2024 to October 27, 2024 Research method: Internet survey ■About the respondents Of the respondents who cooperated with this survey, 56.1% operated one store, and it is assumed that this background influenced the results. More than 70% of small restaurants (2 stores or less) have no experience using Spotwork First, we asked about the current state of human resources, and the results showed that there is a shortage regardless of the number of stores. ▼Do you currently have enough personnel to manage your store?
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-2f6b0b61bd6c0f3fd0929b6413df8ca6-1092×564.png On the other hand, the usage status of SpotWork varied greatly depending on the size of the store, with 74% of small businesses with two or fewer stores saying they had no experience using it. ▼Spot work usage status
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-7456d6ab9b5ab90c4727310eac7a9c7c-1120×578.png ▼Anxiety about quality ・It’s scary because we don’t know the quality of the human resources coming in ・Spot doesn’t match our quality ・We don’t need anyone other than talented people ・Concerned about the decline in service level ▼Difficulty level of carving out tasks for spot workers ・Because the store has not prepared (manual creation, etc.) ・There are no useful positions ・Difficult for our store’s operations ・Unable to teach work in a short period of time ・Because there is no system in place to teach one-time part-time workers ▼Expectations for human resources who work systematically and over a long period ・We are looking for people who can work for us for a long time ・There are concerns about capacity and whether it will be possible to secure them in a planned manner. In that case, I would like to first consider raising the hourly wage of my part-time job to the same level. Approximately 70% of restaurants using Spotwork answered that they were “satisfied” Next, we asked people who had experience using Spotwork about the usage scenarios and purposes. 70% of respondents answered “To secure staff for operations during times when shifts are not filled”, which revealed that spot work is used to fill the gaps in full-time staff. ▼For what purpose/scenario are you recruiting for spot work? (Multiple answers, N=82)
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-07c15a897c1250952fd4d3d201ecc43c-1150×482.png When recruiting for spot work, 64% of restaurants said they were matched with more than 80%, and 68% of restaurants said they were satisfied with the use of spot work.
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-732efc0c8ecebc6dea164a0f78d4144e-1582×602.png ▼Fill the missing human resources ・You can only fill in the missing time ・For the time being, shifts during busy hours are filled ・I am grateful that I can replenish it immediately when I run out. ▼Reducing recruitment costs ・Reduced recruitment costs ・Only good people are invited to hire ・If you decide to hire after that, there will be no additional recruitment cost ▼Immediate action ability, specification of skills ・The person who came had a lot of service experience and was ready to help. ・You can specify “experienced person” etc. ・Because people who will become a force will come. ▼Succeeded in separating simple tasks for spot workers ・The hurdle is low because I am not looking for much in the first place ・We don’t ask them to do very difficult tasks, so there are many things that spot staff can do. ・By setting detailed recruitment criteria, we are able to attract staff who meet the criteria. ▼Difference in skills – Lack of personnel can be easily compensated for, but skill levels often fluctuate
dramatically. ・Skills are too different depending on the person ・The proportion of people with no experience has increased ・Gap in human resources level ▼Dotakyan ・There is a cancellation on the day ・Unauthorized absences may occur. ・Many absences at the last minute or without leave ▼Business description ・It may be difficult to explain the work every time ▼Can’t choose people ・I don’t know what kind of people will come ・There are many matches with people who are unable to receive a last-minute cancellation or who do not meet the quality of service that we are looking for ・Someone came who didn’t have a sense of cleanliness ・There are people who have a low desire to work Half of the restaurants that continue to use spot work answered that “direct employment is also one of the purposes” Next, we checked the usage status of restaurants (N = 47) that are still using Spotwork. More than 40% use it frequently, at least once a week. More than half of the shops use spot work as one of the purposes of direct employment. Furthermore, even if they use spot work, less than 10% of restaurants answered that their need to hire employees has decreased, indicating that many restaurants are looking for people who will work for them for a long time. ▼How often do you use Spotwork? (N=47) We are recruiting at least once a week 42.6% Less than once a week, but more than once a month 40.4% Less frequently 17.0%
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-0bf3abaef4dc499fe957b2bf2e0b159c-1582×632.png We expect full-time staff to have “high customer service skills” and “understanding of our philosophy and what we value.” Finally, we asked what only full-time and part-time employees can do and what they expect (N=228). The most common answer was “high customer service,” which was answered by about 70% of respondents, followed by
“understanding of the store’s philosophy and what is important,” and “business management,” which were answered by about half of the respondents. This resulted in the following results. In both cases, the skills that can be cultivated through long-term employment are selected. ▼What can only full-time employees/part-time employees do or expect, rather than spot work? (Single answer, N=228)
https://prcdn.freetls.fastly.net/release_image/1049/640/1049-640-1d064bd74808d41ca75aa04369f3996d-1236×624.png Recruitment Restaurant.com will continue to analyze and analyze various data and deliver valuable information to those who want to work at restaurants, as well as restaurant owners and operators. About Synchro Food Co., Ltd. Based on our vision of “spreading the happiness born from diverse dining experiences throughout Japan and around the world,” we operate “Ryokuten.com,” a platform that supports restaurant management and operations. By making full use of technology and simply and speedily providing a variety of options such as “people, goods, information, and services” necessary for opening and operating a restaurant, we will promote the development of the food and beverage industry and the people involved. We will continue to contribute to happiness. [Head Office] 3rd floor, Ebisu South One, 1-7-8 Ebisu Minami, Shibuya-ku, Tokyo [Representative] Representative Director Shinichi Fujishiro [Listed market] Tokyo Stock Exchange Prime Market [URL] http://www.synchro-food.co.jp/ ▼ Restaurant opening and operation support services – Restaurant opening and operation support site “Ryokuten.com” ( https://www.inshokuten.com/home/ ) ・Recruitment site specializing in the food and beverage industry “Jobryokuten.com” ( https://job.inshokuten.com/ ) ・Matching with a tax accountant office familiar with the food and beverage industry “Ryokuten.com Tax Accountant Search” ( https://www.inshokuten.com/food-accounting/ ) ・SNS short video part-time job recruitment site “Gourmet Baito-chan” ( https://gourmet-baito-chan.com/ ) ▼Services that extend beyond the food and beverage industry ・Store design portal site “Store
Design.COM” ( https://www.tenpodesign.com/ ) ・Interior construction matching site “Interior Architecture.com” (
https://naisoh-kenchiku.com/ ) ・Kitchen car sharing/matching site “Mobimaru” ( https://mobimaru.com/ ) ・Job @Interior Design, a job information site specializing in the interior and architecture industries ( https://job.tenpodesign.com/ ) ・Agricultural job information site “Agrijob” ( https://agrijob.jp/ ) For inquiries regarding this matter, please contact us below. Synchro Food Co., Ltd. Public Relations Imanishi Oki Address: 3rd floor, Ebisu South One, 1-7-8 Ebisu Minami, Shibuya-ku, Tokyo
Mail：public-relations@synchro-food.co.jp