Media Link Co., Ltd. Showcasing the latest progress of the “AI Call Center” concept at the exhibition booth! I ntroducing AI agent “AIto” that automates customer support and “Knowledge Link” that automates knowledge base co nstruction

[Media Link Co., Ltd.] Showcasing the latest progress of the “AI Call Center” concept at the exhibition booth! Introducing AI agent “AIto” that automates customer support and “Knowledge Link” that automates knowledge base construction ​ Image
URL: Media Link Co., Ltd. Press release: November 12, 2024 Showcasing the latest progress on the “AI Call Center” concept at our exhibition booth! Introducing AI agent “AIto” that automates customer support and “Knowledge Link” that automates knowledge base construction We will be exhibiting at “Call Center/CRM Demo & Conference 2024 in Tokyo” sponsored by Rick Telecom! *Booth number [4C-16]
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Media Link Co., Ltd. (Headquarters: Minato-ku, Tokyo, Representative Director: Atsushi Matsumoto, hereinafter referred to as Media Link) provides services such as “DX Phone” that eliminates telephone calls and “AIto”, an AI agent that automates customer support. We are pleased to announce that we will be exhibiting at “Call Center/CRM Demo & Conference 2024 in Tokyo” sponsored by Rick Telecom, which will be held from November 21st to 22nd, 2024. Exhibition overview While customer support staff shortages are rapidly increasing, the number of inbound calls is increasing year by year. Under these circumstances, it is difficult to provide sustainable support using existing response methods alone, and the entire industry is facing a time of change. Therefore, as one of the solutions to the problem, we “AI Call Center” We are doing our best to make this a reality. Utilizes generative AI technology to automatically collect and edit corporate knowledge and automatically build a knowledge database. Furthermore, by linking multiple channels such as telephone, email, and chat, we are developing innovative measures to provide advanced self-service, automate customer support, and optimize call volume. At this exhibition booth, we will uniquely present the latest progress of this “AI call center” concept and its vision. Please come visit Media Link’s exhibition booth, which is a pioneer of how customer support will change in the future. “Call Center/CRM Demo & Conference 2024 in Tokyo” sponsored by Rick Telecom
https://prcdn.freetls.fastly.net/release_image/72025/127/72025-127-a5487b3c69678108821d27b431bd0201-439×319.jpg Name: Call Center/CRM Demo & Conference 2024 in Tokyo (25th) Date: Thursday, November 21st and Friday, November 22nd, 2024 10:00-17:30 Venue: Sunshine City Bunka Kaikan Building 3-1-1 Higashiikebukuro, Toshima-ku, Tokyo 170-0013 Sponsor: Rick Telecom Co., Ltd. Monthly Call Center Japan, Informa Markets Japan Co., Ltd. Target: Call centers, customer consultation offices, customer support personnel such as center managers, managers, supervisors, operators, corporate planning, CS/ES promotion, marketing, information systems, sales strategy/planning, etc. ▼Event page
https://www.callcenter-japan.com/tokyo/ ▼Event overview page https://www.callcenter-japan.com/tokyo/exhibit/ ▼Venue access https://www.callcenter-japan.com/tokyo/visit/access/ Media link exhibition booth overview Company name: Media Link Co., Ltd. ( https://www.medialink-ml.co.jp/ ) Booth number: 4C-16 Exhibited product: AIto Knowledge Link MediaCalls MediaVoice CC Survey Highlights: In order to realize the “AI call center concept”, Media Link’s AI service group including “AIto” and “Knowledge Link”, CTI system “MediaCalls”, IVR service “MediaVoice”, industry call center response quality improvement service ” Introducing CC Survey.