[Marketing Association Co., Ltd.] [Call center company teaches! 】Practical course on telephone manners and techniques will be held on November 27, 2024!
data/corp/128388/logo/pc-8d392468c40107ae5eca5ae40c803d7a-31572293d977f0f4e2ef158b86a55845.png Marketing Association Co., Ltd. Press release: November 13, 2024 [Call center company teaches! 】Practical course on telephone manners and techniques will be held on November 27, 2024! Marketing Association Co., Ltd. (Headquarters: Taito-ku, Tokyo, Representative Director: Hirokazu Nakazono), which provides call center agency services, will hold a web seminar “[Call center companies teach!]” on Wednesday, November 27, 2024. ] We will be holding a practical course on telephone manners and techniques. Image
URL: https://prcdn.freetls.fastly.net/release_image/128388/154/128388-154-286f0d06e3157415b27997d901b6afbe-1920×1080.png
■Details Date and time: Wednesday, November 27, 2024 14:00-15:00 (Admission starts from 13:55) Venue: Online *Using zoom Price: Free Sponsor: Marketing Association Co., Ltd. Details:
https://ma-inc.jp/seminar/school002/
■Recommended for these people • Basics of telephone handling I have never learned • Awareness of not being good at answering the phone I want to overcome • As an operator Appropriate language I’m worried about whether it’s done • Correct usage of honorific language I am not confident in • Employees in charge of customer service Training I want to use it as
■Course flow
https://prcdn.freetls.fastly.net/release_image/128388/154/128388-154-6c57750a5bec8d952125d6ea51579965-1280×300.png 1. We will send you the Zoom participation URL by email before the event. 2. On the day of the event, the person in charge of the course will moderate the course, and participants will watch the course video. 3. Take a review test to check the content covered in the video. (Using Zoom’s voting function) 4. We will explain the review test.
■Participation benefits
https://prcdn.freetls.fastly.net/release_image/128388/154/128388-154-d9d467b38f5260c07f2bb6f96cd8df4f-724×850.png As a bonus for survey respondents, “Telephone support is now perfect! A collection of telephone support know-how created by a call center company” We have available.
■Seminar schedule and content time Seminar contents 13:55～ Start access 14:00～14:05 Seminar start, opening 14:05～14:15 “Basics of telephone support” Video viewing/review test/commentary 14:15～14:25 “Communication using honorific language” Video viewing/review test/commentary 14:25～14:35 “Word usage as an operator” Video viewing/review test/commentary 14:35～14:50 Closing [Notes] ・This seminar is aimed at those who belong to a corporation. If you apply with content that appears to be from an individual (unclear company name/name, free address such as Gmail), we may refuse your
participation. ・If we determine that your application is from a company in the same industry, we may refuse your participation. Click here for details and to apply ■ Company profile
https://prcdn.freetls.fastly.net/release_image/128388/154/128388-154-7114efbaa44f4445d260509ebbb5640b-900×300.jpg Company name: Marketing Association Co., Ltd. Representative Director: Hirokazu Nakazono Address: 1-1-15 Ikenohata, Taito-ku, Tokyo, Minamisei Ueno Building 1, 3, 4F Capital: 17.5 million yen Business content: BPO operations including call center agency and EC management agency ■Corporate site: https://ma-inc.jp/ ■Call center agency service: https://ma-inc.jp/service/customer_support_plus/lp/ ■EC management agency service: https://lp.ma-inc.jp/ec ■Media where you can learn the know-how of EC management “I see! Leave it to EC” https://makasete-ec.jp/naruhodo/
