Nakajimaya Hotels Co., Ltd. introduces Edeyans’ guest room cleaning DX platform “Jtas” to three facilities including “Nakajimaya Grand Hotel” and promotes DX aimed at improving product quality
Edeyans Co., Ltd. Press release: November 14, 2024 Nakajimaya Hotels Co., Ltd. introduces Edeyans’ guest room cleaning DX platform “Jtas” to three facilities including “Nakajimaya Grand Hotel” and promotes DX with the aim of improving product quality Aiming to revamp operations and update the workplace to one where employees can work comfortably and where productivity and quality are high
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Background to the nationwide introduction of Jtas Edeyans are “Supporting lodging around the world and creating excitement.” With this as our corporate mission, we aim to use technology to improve productivity and the working environment in the guest room cleaning field. In 2021, we entered the hotel room cleaning industry and at the same time started the SaaS business, and are proceeding with the development and provision of Jtas services. As the demand for lodging is increasing more than ever, mainly from inbound tourists, issues related to labor shortages and operational efficiency are becoming more apparent in hotel housekeeping operations, especially in the area of guest room cleaning. In particular, ordering and liaison operations between hotels and cleaning companies are primarily paper-based operations, and streamlining these operations has been a long-standing industry issue. Under these circumstances, Edeyans will work with Nakajimaya Hotels to reform operations through guest room cleaning DX. Now that the two companies have signed an agreement regarding the introduction of Jtas, it will be introduced at Nakajimaya Hotels’ main facilities, “Nakajimaya Grand Hotel,” “Yaizu Grand Hotel,” and “Shizuoka Garden Hotel,” to promote this initiative. As luck would have it.
Current issues and expected effects of introducing Jtas • Paper cleaning instructions are used, and transcription errors and communication errors when changing instructions occur regularly. • Hotel managers are wasting their time creating cleaning instructions, and they don’t have the resources to carry out the on-site
improvements and guidance that they would like to see. • In the event of sudden change orders, calls are made using mobile phones, which interrupts the work of both callers and call receivers, reducing productivity. • If the turnover rate increases, there is a risk that there will be a shortage of managers and business continuity will be questioned, but until now companies have not been able to create a working environment that encourages employees to work for a long time. • They are having difficulty securing cleaning staff, and are forced to use temporary staffing services, even if it means cutting into their profits. • With the rapid recovery in tourism demand, sales are being halted due to a lack of manpower, especially during
high-occupancy periods on weekends. • Work is becoming more and more individualized, and if a particular person leaves the company, there is a risk that they will not be able to properly give cleaning instructions. • Bad reviews about room cleaning on OTA and Google reviews occasionally occur, and there are concerns that this will lead to a decline in customer attraction. • We would like to continue maintaining the quality of our guest rooms, which is said to be “As expected from Nakajimaya,” but we had no means to analyze data regarding cleaning, and we had not found any concrete measures to maintain or improve quality. ▼▼ • By semi-automating the creation of cleaning instructions, the structure will be transformed into one where instructions can be easily given and transcription errors will not occur. • The instruction change notification function makes it possible to manage read/unread information and record change history, reducing the need for telephone communication. • Reduce indirect work at hotels and create resources to manage in-house cleaning staff. • By reducing indirect work, reducing working hours and creating a more comfortable work environment, we will reduce the turnover rate of hotel staff and company-employed cleaning staff. • By introducing the system, we aim to improve the cleaning efficiency of guest rooms and increase the productivity of individual cleaners. • By standardizing operations using systems, we can break away from individualized operations. • Visualize cleaning quality by utilizing inspection data and establish a data-driven improvement system.
Overview of Jtas Jtas is a SaaS-type DX platform that specializes in hotel room cleaning management and can be used from any smartphone, tablet, or PC. [Features of Jtas] • Information coordination with PMS has previously caused inefficiency and human error All tasks such as creating, managing, and posting paper cleaning instructions and daily cleaning reports can now be done digitally. Replace it with • Adding cleaning-related schedules and supplies, sharing rooms that do not require cleaning, etc. Centrally manage all communications digitally I will. Not only can you be notified of schedule changes, but you can also view the change history, manage read and unread information, and report on response completion. • You can register and manage lost items just by taking a photo We have adopted cutting-edge technology that utilizes AI. • Accumulating cleaning performance data linked to each guest room cleaning staff, We identify individual work
tendencies, such as “tends to lose hair” and “doesn’t like cleaning suites.” By providing data-driven management and guidance to cleaning companies, we can achieve cleaning quality that meets hotel
regulations in the shortest possible way. • It is multilingual and can be used even in an increasingly multinational workplace. You can use it smoothly without having to be aware of language barriers. • At least one full-time consultant with experience in guest room cleaning will be assigned to each hotel, and by holding briefing sessions before implementation, on-boarding on-site after implementation, and holding regular KPI reporting meetings, Eliminate “not being utilized in the field”. [Main functions of Jtas]
https://prcdn.freetls.fastly.net/release_image/40554/26/40554-26-415ff78e3f89b52f979bf916c5adbae3-859×400.png An all-in-one solution that provides all the functions necessary for housekeeping. The state-of-the-art AI technology is also fully utilized, and the “AI lost item management function” allows you to easily identify the item’s “category” (valuables, food and drink, clothing, etc.) by simply taking a photo of the found item with a tablet or smartphone. ”, “Features”, and “Location where found” are automatically entered. [Jtas service explanation material download] Company profile ■Edeyans Co., Ltd. “Supporting lodging around the world and creating excitement.” With this as our corporate mission, we are a company that uses technology to improve productivity and the working environment in the hotel guest room cleaning field, and aim to develop Japan’s world-class cleaning services and improve the status of the people involved. Hotel guest room cleaning DX platform “Jtas” And using SaaS Digital cleaning service We offer. Company name Edeyans Co., Ltd. Establishment June 1, 2018 Representative Hiroyuki Katayama Location Tokyo Head Office: 8-14-9 Duplex Ginza Tower 8/14 302, Ginza, Chuo-ku, Tokyo Osaka Head Office: Higashi Building 302, 1-3-2 Kawaramachi, Chuo-ku, Osaka Sapporo Office: Haruno Building 3F, 1-323 Minami-ichijo Nishiju6-chome, Chuo-ku, Sapporo, Hokkaido Capital 100 million yen Business details Digital cleaning service business for hotels Development and provision of hotel guest room cleaning management SaaS Company URL https://corporate.edeyans.com/ ■ Nakajimaya Hotels Co., Ltd. “I want to deliver small impressions” A hotel group that connects bonds, enriches the hearts of each and every guest, and puts our hearts into even the smallest things Company name Nakajimaya Hotels Co., Ltd. Establishment May 1916 Representative Representative Director and President Kentaro Suzuki Location 3-10 Konyacho, Aoi Ward, Shizuoka City, Shizuoka Prefecture Business details Management of city hotels and resort hotels Management of hotel restaurants and garden restaurants Real estate business (rental building business/parking lot business) Contact information
054-253-1151 Company URL https://www.sn-hotels.com/company/ Image
URL: https://prcdn.freetls.fastly.net/release_image/40554/26/40554-26-329c1f07051646578551139b58b771d5-455×434.png [Contact information regarding this matter] Edeyans Co., Ltd. Public relations person: Otsuki Email: pr@edeyans.com Tel: 080-4650-6457
