【DMMTV PR Office】DMM TV ranked first overall in customer satisfaction for “Subscription-based Video Streaming Services” in a customer satisfaction survey conducted by GMO Research & AI, Inc.! DMMTV PR Office Press Release: October 22, 2025 DMM TV ranked #1 overall in customer satisfaction for “Subscription-based Video Streaming Services” in a customer satisfaction survey conducted by GMO Research & AI, Inc.! ~ Received top ratings in three categories, including “cost performance” and “ease of viewing videos” ~
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https://r-portal.gmo-research.ai/ranking/details/vod-sub_2025 The “GMO Customer Satisfaction Ranking” is a highly reliable ranking that visualizes a company’s brand value. GMO Research & AI, Inc., a long-time provider of market research data and analytical support, conducts the survey based on rigorous methods, targeting only those who have actually used a specific service or product. ■Ranked #1 in overall customer satisfaction ranking for subscription-based video streaming services! 1st place DMM TV 2nd place d Anime Store 3rd place Netflix 4th place ABEMA Premium 5th place U-NEXT Since the launch of service in December 2022, DMM TV has continuously worked to expand its program lineup and improve service quality, aiming to provide a service that satisfies even more customers. Going forward, we will continue to further enhance our lineup and strengthen our services to improve the user experience and further increase customer satisfaction in order to meet the diverse needs of each and every customer. ■ Received top ratings in three categories, including “cost performance” and “ease of viewing videos” In this survey, in addition to ranking first overall in “Subscription-based Video Streaming Service Customer Satisfaction,” we also ranked first in three categories: “Cost Performance,” “Ease of Watching Videos,” and “Ease of Procedures.” ●Cost Performance While offering unconventional cost-performance at just ¥550 per month (※1), it boasts the second-largest number of unlimited streaming titles in Japan (※2). Furthermore, DMM TV’s strength lies in its ability to offer a wide selection of original content and a wide variety of streaming content that surpasses its price. ●Easy-to-view videos DMM TV is committed to the user’s viewing experience and is the first major domestic operator to adopt “next-generation video compression codec technology.” This means that you can enjoy high-quality video with only 40-70% of the data usage required. We currently provide content using next-generation codecs, primarily for anime titles, and are constantly expanding the range of content we offer. *1 Registration via the App Store or Google Play costs ¥650 per month (tax included) *2 GEM According to Partners research (total number of episodes of domestic movies, dramas, and anime as of October 2024) ■DMM TV also ranked No. 1 for the third consecutive year in My Best’s all-you-can-watch anime video service! In addition to this, in a survey conducted by My Best Co., Ltd. that compared and thoroughly examined 14 popular all-you-can-watch anime subscription services based on six criteria: “low monthly fee,” “ease of video viewing,” “ease of account sharing,” “depth of new anime selection,” “depth of classic anime selection,” and “depth of anime movie selection,” DMM TV also ranked No. 1 as the best
all-you-can-watch anime service for the third consecutive year.
https://prcdn.freetls.fastly.net/release_image/122725/354/122725-354-c86941a6e42bb7771ee40c9d3bc60185-1200×315.png Award period: September 2023, September 2024, September 2025 Related article: [Comprehensive Comparison] Recommended Popular Anime Unlimited Subscription Services [2025] https://my-best.com/11849 ■ “Subscription-Based Video Streaming Service Customer Satisfaction Survey” Overview Survey organization: GMO Research & AI, Inc. Survey method: Online survey Number of survey respondents: 14,161 Standard number of people: 100 or more Survey period: August 14, 2025 – September 19, 2025 Survey target: Gender: Not specified Age: 18-84 years old Region: Nationwide Conditions: Those who meet all of the following conditions 1) Those who use a subscription-based video streaming service with their own account and are aware of the fees 2) Those who are currently using the service and have been subscribed for two months or more Number of companies and services surveyed: 17 Definition: 1) The pricing structure is a subscription-based system. 2) Does not contain user-contributed content 3) Contains streaming video content 4) Is not a service that features only adult content, only gambling content, or both
https://r-portal.gmo-research.ai/ranking/details/vod-sub_2025 ■About DMM TV DMM TV is DMM’s comprehensive video streaming service, offering a wide range of content, including anime, variety shows, 2.5D productions, stage shows, musicals, dramas, and movies. By subscribing to “DMM Premium” for a monthly fee of ¥550 (tax included) (※1), you can enjoy the second-largest number of domestic titles available for unlimited viewing in the industry (※2)! Furthermore, we’re ranked No. 1 for the number of new anime titles available for unlimited viewing for the second year in a row (※3)! From new releases to exclusive titles and original content, you can enjoy approximately 6,300 anime titles and 200,000 entertainment titles on your smartphone, PC, TV app, and more (※4). *1 Subscriptions via the App Store or Google Play cost ¥650 per month (tax included) *2 Researched by GEM Partners (total number of episodes of domestic movies, dramas, and anime as of October 2024) *3 Applies to new anime titles available for unlimited viewing on domestic subscription-based video streaming services. Survey period: December 1, 2023 to December 22, 2023, December 1 to December 20, 2024 Research contractor: Communication Science Research Institute, Inc. Research Methodology: Desk Research *4 As of October 2025 ・“DMM TV”: https://tv.dmm.com/vod/ ・“DMM Premium”:
https://premium.dmm.com/welcome/ ■ “DMM TV” official SNS Official X: https://X.com/DMMTV_PR Official X (Variety):
https://x.com/DMMTV_VAR_PR Official X (anime):
https://X.com/DMMTV_ANIME_PR Official
noopener”>https://X.com/DMMTV_BUTAI_PR Official YouTube:
https://www.youtube.com/@dmmtv Official YouTube (drama):
https://www.youtube.com/@dmmtv-drama Official YouTube (TL drama): https://www.youtube.com/@dmmtv-drama-tl Official YouTube (Anime & Voice Actor): https://www.youtube.com/@dmmtv-anime Official Instagram: https://www.instagram.com/DMMTV_PR/ Official TikTok:
https://www.tiktok.com/@dmmtv_pr Official TikTok (drama):
https://www.tiktok.com/@dmmtv_drama_pr Official TikTok (anime & voice actor): https://www.tiktok.com/@dmmtv_anime_pr ■About DMM.com LLC DMM.com operates the comprehensive service website, boasting 51.46 million members (※). Since its founding in 1998, the company has expanded into a wide range of businesses and currently operates over 60 services. In addition to a variety of entertainment services such as video streaming, e-books, and anime, the company is involved in a variety of businesses, including hardware such as 3D printing and EV charging, and businesses incorporating cutting-edge technologies such as AI. In 2022, the company will launch the subscription membership system “DMM Premium,” aiming to create a “multi-entertainment platform” that seamlessly connects all entertainment experiences. We will continue to take on new business challenges while continuing to change and evolve, in line with our corporate message, “A future that everyone will want to see.” *As of February 2025 Corporate website: https://dmm-corp.com/ Press kit: https://dmm-corp.com/presskit/ Official owned media: https://inside.dmm.com/ Press release attachments