[Kawade Shobo Shinsha] Winning a string of international awards in 2025! The first book exploring the essence of this prestigious hotel celebrating its 110th anniversary, “Tokyo Station Hotel: Hospitality for the Next 100 Years,” will be released on October 27th!
Kawade Shobo Shinsha Press release: October 27, 2025 To Members of the Press 〈Winning a string of international awards in 2025! >The first book delving into the essence of this prestigious hotel, celebrating its 110th anniversary since opening, “Tokyo Station Hotel: Hospitality 100 Years into the Future,” will finally be released on October 27th! A prestigious hotel is located inside the Tokyo Station Marunouchi Building, an Important Cultural Property! This long-awaited book delves into the ultimate in hospitality, never before revealed.
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-f73e612b489304d6d7776f4e428b5f77-1628×2332.jpg
“Tokyo Station Hotel: Exploring the Essence of Service at a Prestigious Hotel 100 Years into the Future”
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-ff8313a737a6ecbee6c71e2130c7ae1b-3313×2309.jpg Cover of “Tokyo Station Hotel: Hospitality for the Next 100 Years” “This hotel will continue to shine in the heart of Tokyo and be talked about for the next 100 years. We are grateful for the efforts of our predecessors and for this heritage.” In October 2012, after
approximately five years of preservation and restoration work, Tokyo Station Marunouchi Building was restored to its splendid appearance of 100 years ago, and the Tokyo Station Hotel made a new start under the current general manager. Since reopening, the hotel has won numerous awards both domestically and internationally, achieving an astonishing repeat customer rate of 40%, and further strengthening its reputation. This book, based on interviews with 11 people, ranging from staff members in their third year at the company to the general manager, whose name is known throughout the hotel industry, carefully depicts the “story” of the hotel staff who are carrying on the baton of history and devoting themselves to creating “unique value.” By adding additional insights, it is an unprecedented book that delves into the essence of hospitality at this prestigious hotel, which continues to make great strides. With “Our Promise,” a code of conduct for all staff established in preparation for reopening, and the “Three Principles of Hospitality” of “Appearance, Setting, and Behavior” modeled after the Japanese tea ceremony, the hotel aims to be “a hotel that will continue to shine for the next 100 years.” What is this unique hospitality? What is the “service profit chain” (the idea that improved employee satisfaction leads to improved customer satisfaction and increased corporate profits) that also prioritizes the happiness of working staff? Please enjoy this book to get a glimpse of the supreme service that has been loved by many guests both in Japan and abroad for over 100 years, and the unparalleled value that we create together with our guests by working closely with them every day. [Book Introduction Video] Posted on Tokyo Station Hotel’s official Instagram (@tokyostationhotel)! https://www.instagram.com/p/DPVF4F8jX6c/ This video, which shows the workplaces and work of each of the staff featured in the book, vividly captures not only the beauty of the hotel’s exterior and interior, but also the smiles of the staff and their sincere dedication to their work. This approximately 50-second video encapsulates the very charm of Tokyo Station Hotel. You’ll surely enjoy it both before and after reading the book. Please take a look. A comment has arrived from the author, Toru Uesaka! Why do you want to return? The hotel boasting an astonishing repeat guest rate is located inside Tokyo Station’s Marunouchi Building. It’s the Tokyo Station Hotel, which has been in business for 110 years. Through interviews with many staff members, we discovered once again that a hotel is created by both staff and guests. How did such a miraculous hotel come about? Why are guests drawn here? What kind of drama unfolds between the staff and guests? We followed 11 stories. 〈Maruzen Marunouchi Main Store Exclusive〉Purchasers will receive a special postcard!
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-f8d6f606dc5d08771bf33158f16cd82b-945×656.jpg 〈Maruzen Marunouchi Main Store Exclusive〉Purchase Bonus: Special Postcard Maruzen Marunouchi Main Store is one of Japan’s largest bookstores, boasting a stock of approximately 1 million Japanese books and 120,000 foreign books, based on the concept of a “Book Museum.” Thanks to its neighboring ties with the Tokyo Station Hotel, located in the Marunouchi Oazo complex in front of the Marunouchi North Exit of Tokyo Station, the store is promoting this book in-store. We’ve prepared special purchase benefits exclusive to Maruzen Marunouchi Main Store. Customers who purchase “Tokyo Station Hotel: Hospitality for the Next 100 Years” at Maruzen Marunouchi Main Store will receive a special postcard commemorating the 110th anniversary of the opening of Tokyo Station Hotel (first come, first served, while supplies last). This is a premium purchase bonus available in select stores and in limited quantities. Please stop by if you’re in the area. Partial introduction of this book ■Accommodation Lobby. A fire is lit in the fireplace during the winter.
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-eed415428035192d2dffd15128d7f769-3014×2214.jpg Many people check in here at exactly 3:00 PM, and even more check out at noon. People stay at the hotel for a long time. I’ve heard that there are quite a few people who don’t even step outside their hotel, and they’re enjoying their stay there. “Story 1 Director of Rooms, Administration & General Affairs” (P29) ■Wedding Guest room hallway. Over 100 artworks are displayed.
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-1a4e80558aea87976e2d151d3c6e8795-3020×2211.jpg As I was walking down the hallway from my room to the banquet hall in my wedding dress, an elderly couple came walking towards me. The wife then said, “Congratulations on your marriage. We had our wedding here 50 years ago. We’re staying here today to celebrate our golden wedding anniversary.” The bride and groom then responded, “Now we have a goal to come back here in 50 years.” “Story 4 Wedding Assistant Manager” (P74) ■Restaurant Main Dining “Blanc” Rouge.” You can also watch the trains from the window.
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-8807765b357711479c7f661ca598f2ad-3018×2218.jpg The most important thing is to make our customers happy. Whether it’s a 1,000 yen dish or a 100,000 yen dish, it has the same value in terms of making the customer happy. “Story 11 Executive Chef” (P210) ■International Sales Dome-side guest room. The dome relief can be seen from the window.
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-fa3ee4efdd8502bdd23e248ca24cb8bf-3021×2223.jpg People are sometimes surprised, saying they’d never known of such a place, or that they’d never known such a space existed, and calling it a “hidden gem!” “Story 8 Global Account Manager, Sales” (P153) ■Guest Lounge “Atrium” The guest lounge “Atrium.” A breakfast buffet is served to guests.
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-ccabda310434cb726742467f8f04e869-3022×2219.jpg The important thing is to draw out the things the customer really wanted to know but didn’t have the chance to ask. And when they do, say, “Thank you for listening!” If people know more about the hotel, they will like it more. I think this will add value to your stay. “Story 7: Guest Lounge The Atrium Assistant Manager” (P136) ■Concierge Exterior of Tokyo Station Hotel. Located within the Marunouchi Station Building of Tokyo Station, an Important Cultural Property. Image
URL: https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-34c5f69b9b2f3cd59fad5af6e0970fbc-3013×2212.jpg Travel is an important event in life. There’s a saying that goes, “Once in a lifetime,” and it’s true that you may only meet someone once. But if you cherish that one experience, it might become a memory that will last a lifetime… If that happens, I’ll feel very happy. This is a job where the happiness of our customers comes back to us. “Story 10 Chief Concierge” (P203) Table of Contents Prologue Prologue Story 1 Director of Rooms, Administration & General Affairs Strangers greet each other. That’s the kind of hotel it is. Story 2 Housekeeping Manager “Congratulations on a full house,” the cleaning staff told me. Story 3: Bartender, Guest Lounge Atrium Manager In fact, it’s precisely because it’s unnatural that it sometimes appears to be good posture. Story 4 Wedding Assistant Manager Rather than giving 100% to 200 couples, I’d rather give 200% to 100 couples. Story 5 General Manager This hotel will continue to shine for the next 100 years. We all decided together. Story 6 Guest Relations We can improve together with our friends. I really like that atmosphere. Story 7 Guest Lounge The Atrium Assistant Manager The breakfast buffet changes constantly, even on a daily basis. Story 8 Global Account Manager, Sales Sometimes overseas clients are surprised and call us a “hidden gem.” Story 9 Duty Manager At 58, I started making my bed. Story 10 Chief Concierge Your customers’ happiness becomes your own happiness and comes back to you. Story 11 Executive Chef Delicious is a given. The most important thing is that you’re happy. Epilogue Epilogue Author introduction Toru Uesaka Born in Hyogo Prefecture in 1966. Book writer. He has interviewed over 3,000 people to date. In addition to his best-selling interview collection series, “Pro-Theory,” which has sold over 400,000 copies, his other books include “Words of 3,000 Successful People,” “JAL’s Thoughtfulness,” “The Power to Draw Out,” “Mind Reset,” “What They Valued Before They Succeeded,” and “Konosuke Matsushita: The Man Who Sold More Happiness Than Anything in the World.” In addition to giving lectures, he is also active in a wide range of fields, including hosting “Toru Uesaka’s Book Writer’s School.” Official website http://uesakatoru.com/ Bibliographic information
https://prcdn.freetls.fastly.net/release_image/12754/1085/12754-1085-a41f5a11b9b484e7c1c867a48f20fc37-1623×2332.jpg Title: Tokyo Station Hotel: Hospitality for the Next 100 Years Author: Toru Uesaka Specifications: 46-size / Paperback / 240 pages Release date: October 27, 2025 Price: ¥1,870 (¥1,700 tax) ISBN:
978-4-309-25496-8 Book design: Satoshi Iwase Bibliographic URL: https://www.kawade.co.jp/np/isbn/9784309254968/ *An e-book version is scheduled for release soon. Please check with each e-book store for details.