BELLSYSTEM24 Expands Introduction of AI Voice Recognition Solution “AmiVoice(R) Communication Suite” as Standard Function for Contact Centers

BELLSYSTEM24 Holdings Co., Ltd. / BELLSYSTEM24 Co., Ltd.
BELLSYSTEM24 Expands Introduction of AI Voice Recognition Solution “AmiVoice(R) Communication Suite” as Standard Function for Contact Centers
Aiming to provide new value by accelerating contact center DX using voice data
BELLSYSTEM24, Inc. (head office: Minato-ku, Tokyo; President and CEO: Shunsuke Noda; hereinafter referred to as the Company) has announced that Advanced Media Co., Ltd. (head office: Toshima-ku, Tokyo; Chairman and President Kiyoyuki Suzuki; hereinafter referred to as : Advanced Media), the AI ​​voice recognition solution for contact centers “AmiVoice (R) Communication Suite” has been installed in more than 1,000 seats, including client companies and internal use. AmiVoice(R) Communication Suite” will be expanded as a standard function of the contact center. First, we aim to introduce about 2,000 seats by the end of February 2023.
In this way, we aim to improve operational efficiency and quality by utilizing voice data, and to differentiate ourselves in value-added services.
One of the key measures of the “Mid-Term Management Plan 2022” announced in 2020 is “promoting DX through the use of voice data”. As one of them, from September 2021, we are proceeding with the migration of our next-generation cloud infrastructure, “BellCloud+”, to an in-house standard PBX. In addition, we have started providing “AmiVoice(R) Communication Suite” as a linked cloud service, and have established the know-how for its use in the field, and have developed an environment that can run independently as a standard function of our contact center.
 Currently, at the customer center that handles inquiries and sales support in the financial industry that we are entrusted with, there are cases where it has led to increased sales for client companies as well as efficiency improvements such as business improvement and productivity improvement.

In the future, we will focus on further sales expansion by
accumulating know-how by promoting the use of “AmiVoice(R)
Communication Suite” as an in-house standard function. At our contact center, in addition to a voice recognition system based on
“BellCloud+”, we have prepared a system environment that utilizes AI automation functions such as chatbots and voicebots. As a center, we will work to expand the business consignment service.
Effect of introducing “AmiVoice(R) Communication Suite” (example) ・Automatic text conversion reduces the man-hours required for transcription by administrators and reduces post-processing time for communicators
・Automatic detection quickly discovers NG words in conversations and prevents communicators from missing guidance
・Improve the efficiency of the quality control process by converting the communicator’s response quality into data
・Quantitative analysis using text data, CX improvement through visualization ・Improving operations and detecting retirement by analyzing emotional data We will continue to be a partner that solves, improves, and implements management issues of client companies by combining the know-how of “humans” based on the communication skills and operational skills that we have cultivated so far with “the latest technology.” As such, we will promote DX at a higher level.
About “AmiVoice(R) Communication Suite”
This is an AI voice recognition solution for contact centers equipped with AmiVoice, the voice recognition engine with the No. 1 share* in the industry for 7 consecutive years. In addition to full-text conversion of call content, it has many functions such as emotion analysis function, topic extraction function, simultaneous monitoring of multiple calls by administrators, operator work support, etc., and supports visualization of call content and improvement of response quality. .
 Cloud version/on-premise version, real-time recognition
processing/batch recognition processing are available, enabling flexible operation regardless of the number of seats or scale of the contact center.

* Source: ITR “ITR Market View: AI Market 2021” Sales share by vendor in the voice recognition market (2015-2021 forecast)
Holding a webinar to introduce “AmiVoice(R) Communication Suite” utilization cases
Title: Disclosure of voice recognition utilization know-how cultivated through over 50 operations! -Introduction of measures and case studies that increase the effect that users talk about-
Organizer: Bellsystem 24, Advanced Media
Date: October 25, 2022 (Tuesday) 13:00-14:00
Venue: Online (Zoom webinar)
Participation fee: Free
Application URL: Speaker: Toshihide Hiroguchi, Consulting Department, Solution Promotion Headquarters, BELLSYSTEM24 Co., Ltd.
Yuji Tojo, 5th Group, 2nd Business Division, 1st Business Headquarters

Mr. Yusuke Sekiguchi, Sales Manager, CTI Division, Advanced Media Co., Ltd. Company names and product names mentioned in this document are registered trademarks or trademarks of their respective companies. ーーーーーーーーーーーーーーーー
Inquiries regarding this matter
Bellsystem 24 Holdings Co., Ltd. Public Relations & Investor Relations Office E-mail: / TEL: 03-6896-6199

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