Case Study Goga Develops “Unicharm Dealer Search Site”!

Goga Co., Ltd.
[Case Study] Goga Develops “Unicharm Dealer Search Site”!

GOGA Store Locator, a store search system provided by GOGA Co., Ltd. (Shibuya, Shibuya-ku, Tokyo; Representative Director: Yuto Imazeki), Unicharm Co., Ltd. (Minato-ku, Tokyo; President and CEO: Takehisa Takahara) ) was adopted on the dealer search site.
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“GOGA Store Locator” is a store search system that allows companies with multiple stores to display and search for store locations on a map on the store search page and campaign page of the official website. Based on Google Maps, which many users are familiar with, it is possible to display optimized for both PCs and smartphones. Improving the convenience of store searches will lead to improved page views of store information and increased customer referrals to actual stores, so many companies are adopting it.
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Stores are displayed on the map
The GOGA Store Locator has been adopted by Unicharm Corporation’s store search site.
Approximately 30% of inquiries to the company’s customer service center are related to stores that handle products. In addition, due to the COVID-19 pandemic, there has been an increase in inquiries about infection control products such as masks and wet wipes, as well as pet care products due to changes in lifestyles.
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You can select multiple items you are looking for
With the introduction of “GOGA Store Locator”, customers will be able to search for the nearest store from the map anytime, 24 hours a day, 365 days a year when searching for products. In addition, at the customer service center, it is possible to check the daily delivery status of store information, product information, and delivery results in real time on the map, making it possible to smoothly guide the store. The store search site contributes to improving customer satisfaction by enhancing the convenience of customers and the Customer Support Center.
[Unicharm Corporation store search site]
[Store search system “GOGA Store Locator”]
Goga Co., Ltd.
Shimizu Building 10F, 3-6-3 Shibuya, Shibuya-ku, Tokyo 150-0002
*Google Maps is a trademark of Google LLC.
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