Hajimari’s Pro Partners Business Headquarters CS Manager will be on stage at the customer service festival “Proseed Benchmark Summit 202” on Wednesday, November 9th!

Hajimari Co., Ltd.
Hajimari’s Pro Partners Business Headquarters CS Manager will be on stage at the customer service festival “Proseed Benchmark Summit 202” on Wednesday, November 9th!

Masaki Okubo, who is in charge of CS at Pro Partners Business Headquarters at Hajimari Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, Representative: Naoto Kimura), which is developing a service in which about 60,000 freelancers nationwide are registered, 11/9 We are pleased to inform you that we will be presenting at “Proseed Benchmark Summit 202” to be held on Wednesday.
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What is Proseed Benchmark Summit 2022?
This is an event sponsored by Proceed Co., Ltd., which invites external lecturers to provide many hints from various angles for strategies and plans for the next fiscal year and beyond.
This year’s theme is “CX2023 Design for Customers’ Smile-Toward a society filled with happiness through customer service.” In recent years, with the promotion of DX, digital utilization is progressing in the field of customer service, but at the same time, we must not forget to invest in people.
It is a day to learn the signposts for the direction in which companies should go in order to realize “optimal service provision to customers by integrating people and digital” and “employee
well-being”.
Event overview
Date and time: Wednesday, November 9, 09:30-17:30
Amount: Free
Venue: Sumitomo Mitsui Banking East Building Rising Square
1-3-2 Marunouchi, Chiyoda-ku, Tokyo
*There is no online distribution.
Target audience: Managers or people involved in contact center management Interested in improving customer service and willing to interact with other companies
Those who want to know the latest trends in customer service and case studies of other companies
Organizer: Proceed Co., Ltd.
Application: https://proseed.co.jp/proseed-benchmark-summit2022/ About the host company
Proceed Co., Ltd. is a consulting company that supports the
improvement of CX (customer experience).
We have CX benchmarks that are evolving not only in Japan but also on a global level, and we provide solutions such as service strategy and design to human resource development with global superior methods to support the realization of service excellence.
Contents of Hajimari’s appearance
From our company, Masaki Okubo, CS Manager of Pro Partners Business Headquarters, who successfully launched CS in a matching service with about 60,000 users, will be on stage.
We will have a discussion on the theme of “Thinking about ‘Customer Smile’ from the perspective of ‘Customer Success’ and ‘Customer Support’.”
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Theme｜”Customer success” and “customer support”
Date/Time｜Wednesday, November 9, 2022 16:50 ~ 17:20
Lecture details｜https://proseed.co.jp/pbs_2022_no12/
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Speaker information
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Masaki Ohkubo
CS Manager, Pro Partners Business Headquarters
When I was a student, I belonged to the soccer club of the elementary, junior high, high school, and university. Graduated from Keio University Faculty of Economics.
After graduating, joined BayCurrent Consulting as a new graduate. Engaged in hiring 100 people a year as a new graduate recruiter. In August 2017, he joined IT Pro Partners Co., Ltd. (currently Hajimari Co., Ltd.). After working as an agent, he is currently engaged as CS manager at Pro Partners Business Headquarters.

Also operates a user community Hajimari Customer Success
In 2015, Hajimari launched IT Pro Partners, a matching service for IT freelancers and companies.
Since then, we have expanded our services to the fields of HR, Marketing, Finance, and Mentoring, and currently have over 60,000 registered users.
While they are able to work freely, there are many people who have problems other than their main business, such as complicated clerical work and sales activities.
Therefore, Hajimari established Customer Success (CS) in March 2022 to maximize the ease of work for users with various backgrounds. We will solve the problems of users by following up on complicated contracts and providing information at seminars.
We also operate a user community where you can communicate online, and we support users in many ways.
About Hajimari

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Company name: Hajimari Co., Ltd.
Established: February 26, 2015
Representative Director: Naoto Kimura
Location: 〒150-0043
Shibuya DT Building 6F/9F, 1-16-10 Dogenzaka, Shibuya-ku
Business description:
Aiming to realize the vision of “Increase the number of independent human resources and increase the happiness of life”, we are currently developing 8 businesses centered on matching services between freelancers and companies.
From 2022, we have set up a satellite office in Nagano City, Nagano Prefecture, and started a regional revitalization project.
● Hajimari Co., Ltd. corporate site
https://www.hajimari.inc/

Details about this release:
https://prtimes.jp/main/html/rd/p/000000119.000031819.html