Karakuri Co., Ltd.
Karakuri will jointly exhibit with w2solution at the 13th Japan IT Week Autumn! ~ Supporting LTV improvement with proactive AI customer service ~
Karakuri Co., Ltd. (Chuo-ku, Tokyo: CEO Shimon Oda, hereinafter Karakuri), whose purpose is to “empower customer support”, provides a high-performance EC platform that supports a wide range of business sizes and product categories w2. We are pleased to inform you that we will jointly exhibit at the “13th Japan IT Week Autumn” with Solution Co., Ltd. (Headquarters: Chuo-ku, Tokyo; CEO: Daiki Yamada;
hereinafter referred to as w2solution). At this booth, LTV (Customer LTV) will be provided by two products: “KARAKURI chatbot,” a next-generation AI chat customer service tool that predicts behavior and proactively calls out to customers, and “w2Commerce/Repeat PLUS,” an all-in-one e-commerce platform with over 950 standard functions. We propose maximization of lifetime value).
■Seminar held in the booth
We are planning to hold eight 15-minute seminars a day. We will introduce each solution and talk about case studies.
■ Galapagos booth information
Enter through the entrance of Hall 6 of Makuhari Messe, and you will be in the immediate booth (booth number: 29-2).
Next-generation AI chat customer service tool that predicts behavior and proactively calls out
An AI chatbot that specializes in the customer support (CS) area. Autoresponders encourage self-solving (self-service) for customer inquiries. As a major feature, AI is equipped with a function that can predict problems and provide proactive support. As a result, we can respond efficiently to the increasing number of inquiries without compromising the quality of response. In addition, the management screen is simple and easy to understand, and there is thorough support until you can use it, so even beginners can operate it easily with confidence.
Service details: https://karakuri.ai/
All-in-one EC platform with over 950 standard functions
w2solution is a system company that develops a cutting-edge EC platform that focuses on the “success” of the EC business. More than 70% of employees are engineers, and an elite company that leads technology. In addition to 100% in-house development, all processes of “sales → introduction → development → customer success” are also done in-house. We have systems in place to guide your business success. Services include “Repeat PLUS”, an EC site system for D2C regular mail order, and “w2Commerce”, an omni-channel compatible comprehensive EC site system. A company that has achieved the industry’s top class “average sales growth rate”, and the group also has “consulting”, “design production”, “operation agency”, and “data analysis”, and is able to create the largest EC value as the w2 group. is.
Service details: https://www.w2solution.co.jp/
Karakuri company profile
With the brand purpose of “empowering customer support”, we are developing a business that utilizes AI technology. Focusing on the provision of the high-precision AI chatbot “KARAKURI chatbot”, it continues to be selected as a top runner in each industry such as Mercari, SBI Securities, WOWOW, and Nissen. In addition, we are the first in the industry to develop a system that predicts the troubles of EC users by focusing on the existence of silent customers who are dissatisfied with the services they use but do not make inquiries. Prevent loss of sales opportunities and aim to visualize the business contribution of customer support. He won the 2018 ICC Summit “Startup Catapult” and in 2020 was selected for the “Google for Startups Accelerator”.
Address: 〒104-0045 2-7-3 Tsukiji, Chuo-ku, Tokyo Camel Tsukiji II 5F Established: October 3, 2016
Representative: Shimon Oda, Representative Director and CEO
Business description: Development, provision, and operation of the “KARAKURI” series of AI specialized in customer support, etc. URL: https://karakuri-ai.co.jp/
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