Medallia Co., Ltd. Medallia Experience Cloud begins operation at data centers in Japan

Medallia Inc.
Medallia Experience Cloud begins operation at data centers in Japan Further strengthen experience management support in the Japanese market
Tokyo – October 19, 2022 – Medallia Inc., a Japanese subsidiary of Medallia Inc., a global leader in enterprise experience management platforms, announced that it will operate Medallia Experience Cloud (MEC). is pleased to announce its launch on the new Tokyo and Osaka Oracle Cloud regions.
Since 2020, when customer behavior has changed dramatically, an increasing number of companies are trying to use “customer voice” in experience management in order to stay close to new customer experiences. In addition, due to the fact that the amount of data linked to personal information has increased due to the rapid increase in online behavior, and the revised Personal Information Protection Law was enforced in April this year, awareness of personal information handling and data security requirements has increased. is rising. In this environment, Medallia has moved to a data center in Japan in order to respond to customer requests for data storage in a domestic data center. The start of operations on the Oracle Cloud region is intended to quickly respond to these customer requests, respond to the growing needs for the Medallia solution, strengthen support for customers in the Japanese market, and accelerate further business expansion. is.
Medallia Co., Ltd. Japan representative Toru Fukushima said as follows. “Since the opening of the Japan office, Medallia has continued to invest in personnel and expand its partner network in order to introduce and support CX programs that are close to Japanese customers. By meeting the required standards, we are confident that we will be able to provide an environment that makes it easy for customers to operate Medallia solutions.”
About Medallia
Medallia is a pioneer and leader in the experience management market. Medallia’s award-winning SaaS platform, Medallia Experience Cloud, leads the market in understanding and managing the experience of customers, employees, public service users and more. Medallia collects experiential signals that occur in daily journeys, whether
face-to-face or via digital and IoT, and applies proprietary AI technology to deliver predictive insights to drive action that leads to results. provided to appropriate personnel. Medallia Experience Cloud helps you drive a clear return on investment by reducing customer churn, turning critical customers into promoters and buyers, and instantly creating cross-sell and up-sell opportunities.
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Medallia Inc.
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Person in charge: Marketing Ozawa
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