Remote customer service “RURA” to strengthen sales for housing and real estate industry through agency contract with DRC Tech Holdings

Time Leap Co., Ltd.
Remote customer service “RURA” to strengthen sales for housing and real estate industry through agency contract with DRC Tech Holdings Online seminars will also be held to introduce the latest trends in the industry and specific methods for unmanned viewing operations.
Time Leap Co., Ltd. (Chiyoda-ku, Tokyo, Representative Director: Ryosuke Mochizuki, hereinafter “Time Leap”), which provides the remote customer service “RURA”, is KI Star Real Estate Co., Ltd. (Honjo City, Saitama Prefecture, Representative Director: Keiji Hanawa, hereinafter “Kei Star Real Estate”) group company DRC TECH Holdings Co., Ltd. (Shinagawa-ku, Tokyo, Representative Director: Ryuichi Hosoya, hereinafter “DRC Tech Holdings”) signed an agency contract, and RURA by DRC Tech Holdings started sales to the housing and real estate industries. To commemorate this, we will co-host an online seminar on October 25, 2022 (Tuesday) to introduce the latest trends in exhibition hall management and specific methods of operating an unmanned exhibition hall.
[Image 1

Karza Robotics’ initiative for unmanned viewing
Sold at IKI (hereinafter “IKI”), a standard one-story custom-built house produced by Casa robotics Co., Ltd. (Takasaki City, Gunma Prefecture, CEO: Ryuichi Hosoya, hereinafter “Casa Robotics”), a subsidiary of DRC Tech Holdings. From the beginning, we have focused on expanding “unmanned previews” where employees are not in the exhibition hall. In October 2020, we switched from unattended previews using tablets to remote customer service using RURA (* 1), and have now introduced it in all 12 exhibition halls.
With the introduction of RURA, we solved the problem of “no one to ask questions on the spot even if you have something you want to ask or have a problem” that was seen in unmanned previews until then. It is now possible to provide support tailored to each customer.
As a result of expanding unmanned previews, the rate of requests for unmanned previews from the beginning of 2022 has remained high, averaging about 74%.
*1: Advantages in terms of operation of unmanned and labor-saving exhibition halls At Casa Robotics, we have established the “Robot Department”, a department specializing in remote customer service, taking advantage of RURA’s characteristic that “it is possible to serve customers at the maximum number of stores with the minimum number of people”. By being able to serve customers remotely, there are no restrictions on where to work, and travel time can be greatly reduced, so four employees belonging to the robot department can handle unmanned previews of all 12 exhibition halls. achieves efficient operation. Efficiency is not the only advantage. A small number of elite robot department staff will remotely explain and guide all customers at the IKI exhibition hall to increase the customer’s willingness to purchase (nurturing), and by dividing the role with the store staff after that, Store staff can concentrate on new order activities and post-contract work. During the four months from August to November 2021, when this system began to progress, the customer contract rate after nurturing by the robot department was estimated by the sales staff meeting face-to-face at the exhibition hall at the first visit during the same period. The fact that the contract rate is about twice that of conventional customer service, which supports the high effectiveness of nurturing through remote customer service.
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Concluding an agency contract and holding an online seminar
At Casa Robotics, we have spent more than two years creating a new form of exhibition hall that incorporates remote customer service by RURA. We have realized various benefits such as improvement and acceptance of diverse work styles through remote work. He also felt great potential for unmanned previews, and thought that it would be possible to create similar effects for companies that operate exhibition halls, and would like to contribute by expanding unmanned previews within the industry. With this in mind, we decided to start expanding sales of RURA at our affiliated company, DRC Tech Holdings, which led to this agency contract.
In addition, to commemorate this, an online seminar will be held on October 25th (Tuesday) in collaboration with DRC Tech Holdings. Due to the diversification of customer needs in the digital society, labor shortages, and changes in the social environment such as work style reforms, conventional exhibition hall management does not attract more customers, or it is difficult to provide the viewing experience that customers expect. is becoming apparent. In this seminar, we will talk about the latest trends in exhibition hall management and how to use digital technology to improve the customer experience through unmanned operation, using actual examples at IKI. ■ Seminar name:
DX that realizes unmanned exhibition halls
~ What is the secret that K-I Star doubled the closing rate ~ ■ Date and time:
October 25 (Tue) 14:00-15:30 (accessible from 13:50)
■ Contents:
・The latest trend in unmanned exhibition halls in the real estate industry ・Examples of issues and solution solutions for unmanned and
labor-saving exhibition halls
・[Case example] Steps and specific efforts to realize unmanned IKI exhibition hall
■ Application URL: ■ Holding method:
Online (Zoom)
■ Inquiries about this seminar:
Seminar secretariat:
■ Speaker profile
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[Ryuichi Hosoya]
Casa robotics Co., Ltd. CEO and CTO
CEO of DRC TECH Holdings Co., Ltd.
After working as a general electronics manufacturer research institute, a Chinese IT company management position, etc., since 2019 KAI Star Real Estate Co., Ltd. In November 2020, he was appointed as the representative of the newly established Casa robotics Co., Ltd., and is currently exploring and implementing housing marketing and sales that are devoid of DX and decarbonization. Completed the master’s course at the University of Illinois, USA, and completed the doctoral course at Hitotsubashi University Graduate School of Commerce.
[Image 4

[Takamichi Kimura]
DRC TECH Holdings Co., Ltd. DX Consultant
Joined K-I Star Fudo Co., Ltd. in 2012. Experienced real estate sales, intermediary sales and supervision of civil engineering construction work. After that, we will go to open stores in new areas such as Nagoya City and Sendai City, expand the number of subcontractors and build a construction system. Since 2022, he has been working as a consultant for DX solutions for the construction and real estate industry at DRC TECH Holdings, making use of his extensive knowledge of real estate and construction.
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[Ryosuke Mochizuki]
Representative Director of Time Leap Co., Ltd.
After graduating from Yokohama City University in 2011, he started his own business after working for a major telecommunications company and a venture company. After that, he experienced the sale of the business and served as editor-in-chief of Japan’s largest robot media for about four and a half years from 2015 to 2019. Founded Time Leap in June 2019.

About Time Leap Co., Ltd.
Time Leap Co., Ltd. has a vision of “realizing a world where time is spent on the most important things” and provides a remote customer service service “RURA” that allows customers to serve customers at stores over the Internet. By remotely consolidating part of the customer service, it is possible to not only prevent infection with the new coronavirus, but also improve the efficiency of store operations and realize new ways of working in the customer service industry.
【Company Profile】
Company name: Time Leap Co., Ltd.
Established: June 3, 2019
Capital: 431,918,000 yen (including capital reserve)
Location: Iron Building 3F, 1-9-1 Iwamotocho, Chiyoda-ku, Tokyo Business description: Development and provision of remote customer service “RURA”
About Casa robotics Inc.
Established in November 2020 to focus on customer service and marketing using new technologies such as contactless sales, VR previews, the Internet and apps. We aim to reduce store operating costs by utilizing various technologies and to provide high-quality, low-priced standardized custom-built housing. In addition, we provide an environment where you can spend a comfortable time by supporting smart homes with IoT devices such as smart locks.
【Company Profile】
Company name: Casa robotics Co., Ltd.
Representative: Representative Director Ryuichi Hosoya
Location: 1619-2 Kaminakai-cho, Takasaki City, Gunma Prefecture 370-0851 TEL: 027-329-7756 FAX: 027-329-6336
Capital: 10 million yen
Established: November 27, 2020
Business description: Residential construction contracting, planning and design of smart homes using IoT, planning and operation of VR/non-contact viewing systems for houses, planning and development of custom-built housing review applications
About DRC TECH Holdings Co., Ltd.
DX (Digital Transformation) business for construction, real estate, and industry with Casa robotics Co., Ltd., which operates “Smart custom housing contracting” under its umbrella, and Prompt K Co., Ltd., a “time-series data group” Group. Our mission is to actively provide external customers with a menu of DX solutions and IoT (Internet of Things) technical support for industries backed by the achievements of each member company.
【Company Profile】
Company name: DRC TECH Holdings Co., Ltd.
Representative: Ryuichi Hosoya, Representative Director
Location: 1-11-1 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031 Aios Gotanda Station 503
TEL: 080-3417-2786
Capital: 35 million yen
Established: March 25, 2021
Business description:
・Construction/real estate domain DX solution
・Custom-made “Industrial IoT Solution”
・ Accompanying DX consulting
About K-I Star Real Estate Co., Ltd.
With the management philosophy of “creating a rich, fun and
comfortable life” and the mission of “home ownership for everyone”, we provide “high quality yet affordable design homes”. We built the “KEIAI Platform”, which is the foundation of real x technology that conducts everything from purchasing to sales. We aim to expand our share of the domestic condominium market through the aggressive introduction of technology and our unique business model of compact detached houses. We will continue to provide valuable condominiums as a leading company that drives DX in the real estate industry. Focusing on detached house sales business, 16 prefectures (Miyagi, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Shizuoka, Aichi, Osaka, Hyogo, Fukuoka, Saga, Kumamoto, Oita, Kagoshima) ). We sell (*) more than 5,400 buildings (including land) annually. Sales for the fiscal year ending March 2022 are 184.3 billion yen (*). Participating in the launch of the Japan Wooden Condominium Association, we are also focusing on ESG, such as promoting the use of domestic timber.
In 2021, the Ministry of Economy, Trade and Industry “New Diversity Management Selection 100” and “DX Certified Business Operator”, and received the “2021 Good Design Award”. (* Group consolidated figures) 【Company Profile】
Company name: K-I Star Real Estate Co., Ltd. (Code number: 3465 Tokyo Stock Exchange Prime Market)
Representative: Representative Director Keiji Hanawa
Location: 762-1 Nishitomita, Honjo City, Saitama Prefecture 367-0035 Capital: 4,809 million yen (as of September 28, 2021)
Established: November 1990
Number of employees: 2,078 (consolidated / as of April 1, 2022) URL:
Business description: Detached house sales business, custom-built housing business, comprehensive real estate distribution business, etc.

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One thought on “Remote customer service “RURA” to strengthen sales for housing and real estate industry through agency contract with DRC Tech Holdings

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