Sompo Japan Insurance Inc. First non-life insurance company in Japan Start automating insurance claim procedures for self-inflicted car accidents

Sompo Japan Insurance Inc.
[First domestic non-life insurance company] Started automating insurance claim procedures for self-inflicted automobile insurance accidents

October 6, 2022
Sompo Japan Insurance Inc.
[First domestic non-life insurance company] Started automating insurance claim procedures for self-inflicted automobile insurance accidents
Sompo Japan Insurance Co., Ltd. (President: Giichi Shirakawa, hereinafter “Sompo Japan”) filed an insurance claim in the event of damage caused by a self-inflicted accident (hereinafter “individual vehicle case”), In August 2022, we started an accident response service using an automatic response function (hereinafter referred to as “chatbot”).
As a result, Sompo Japan will be able to quickly pay claims and respond to diversifying customer needs for single-vehicle accidents, which account for the majority of automobile accidents.
1. Began automating insurance claim procedures for single vehicle insurance claims
Sompo Japan currently offers a service that allows customers to exchange messages with the person in charge of insurance claims payment on their smartphones, in addition to phone calls and emails, as well as a LINE insurance claim service. In August 2020, we introduced a chatbot for accident insurance to realize prompt insurance payment.
Recently, the accident response service that was launched for automobile insurance cases involving only one vehicle uses a chatbot to navigate the customer’s claim procedure on the LINE app,
eliminating the need to wait for telephone and email exchanges and message replies. , it will be possible for customers to easily make insurance claim procedures at a time that suits their convenience. In addition, this time, we have newly added content that allows customers to perform procedures on their smartphones, such as searching for affiliated repair shops and contacting rental car requests during the repair period. This service covers insurance claim procedures for about 320,000 typical accidents that do not involve tow trucks, etc., among single-vehicle incidents.
[Image 1
In conventional automobile insurance claims for single vehicle cases, after the accident is reported, the person in charge asks for the necessary information over the phone between 9:00 and 17:00 on weekdays, and the damage investigation person in charge It used to take 1 to 2 weeks to receive insurance payments due to the receipt and assessment of vehicle images. The process will be completed in as little as 3 days.
2. Features of this service
(1) Guidance on quick and easy insurance claim procedures
(2) You can also search for partner repair shops and contact rental car requests from your smartphone.
(3) The person in charge responds to problems and consultations 　　　Even if you are using this service, the person in charge will respond individually to your problems and consultations.
-Customer screen image-
[Image 2
3. About the future
In light of the changes in the environment surrounding our customers, Sompo Japan will continue to provide accident response services that meet customer needs, such as non-face-to-face procedures for insurance claims and the expansion of contact points through the use of digital technology. Currently, we are using digital technology to
automatically determine the percentage of responsibility for automobile accidents and AI-based approximate repair estimate services for automobiles. We are developing technology for
　Sompo Japan will continue to work to improve quality and customer convenience through the use of digital technology.
that’s all
Details about this release:
https://prtimes.jp/main/html/rd/p/000000183.000078307.html