TC3 Co., Ltd.
Tangerine adopts Okta’s customer ID management platform and TC3’s “digital customer contact point total service” and achieves release in about 2 months
TC3 Co., Ltd. (hereafter, TC3, Headquarters: Chiyoda-ku, Tokyo, CEO: Yoshito Sudo), which provides digital service development that utilizes the gig economy, utilizes “digital customer contact point total service”, Tangerine Co., Ltd. (hereafter, , Tangerine, Headquarters: Minato-ku, Tokyo, Representative Director Kiyohito Hirai), supported the introduction of Okta’s customer ID management platform adopted by Store360 Insight, a store DX support SaaS developed by the company, and achieved release in about two months. We will announce that
Store360, a store DX support SaaS provided by Tangerine, is an offline-specialized store visit analysis and customer engagement platform that has been installed in a total of 30,000 stores. This service provides multiple services such as Store360 UX, which makes it easy to implement measures when visiting a store, and Store360 Insight, which analyzes offline data. Store360 can be viewed and used not only by the management department but also by the store side. In deploying Store360 Insight, Tangerine incorporated the world’s most advanced BI tools necessary for user-friendly analysis, and while managing permissions for each customer and user, customer ID I was looking at a managed solution. In addition, in a business environment that requires business speed, early release was expected.
Utilizing TC3’s “digital customer contact point total service”, support Okta’s customer ID management platform introduction and API development in about 2 months
While considering multiple options as a customer ID management solution, Okta’s customer ID has abundant linkages with various services and provides sample code for the world’s most advanced BI tools that can be embedded in services. A management platform has been selected.
The core function this time is the ability to display appropriate data from BI tools on Store360 Insight simply by performing authentication and authorization with Okta. TC3 supported the integration of the developed UI with Store360 Insight’s API and BI tools by leveraging Okta’s knowledge and knowledge of cutting-edge technology. With TC3’s past development experience and agile project management methods, we were able to reach the release in about two months.
1. Explosive integration development using Okta API and SDK
TC3 supported the design and development of the back-end logic, which was closely intertwined with the UI (user interface) and business logic that were being developed in parallel. We supported the development project by adopting an agile way of thinking, prioritizing business speed, such as introducing an authentication and
authorization system using Okta.
2. Use Okta Workflows to link services without code
By utilizing Okta Workflows, we developed in a short period of time the linking of user information and authority information between Okta and the BI tool of the service that displays data analysis results from Store360 Insight, the main service.
3. Focus on development by utilizing Okta’s default templates By using Okta’s default login screen and email template, we were able to concentrate on the business logic design and development, which is the part we should focus on.
Case introduction page
https://www.tc3.co.jp/case/tangerine-okta-customer-identity/ customer’s voice
“TC3’s ‘digital customer contact total service’ supported the development team, and we were able to quickly introduce identity management. Also, by adopting Okta, it has become easier for us to expand our services, so we are confident that we will be able to increase the speed of our business in the future.”
Tangerine COO Takashi Shimada
“Using Okta makes it easy to manage customer IDs, but it requires integration capabilities that include web application logic. I recognize it, and I am convinced that its use will spread further.” Okta Japan President Takashi Watanabe
“I am honored to have been able to participate in this service release for Tangerine by TC3. Okta’s customer identity management efforts based on TC3’s development know-how will lead to the success of customer DX. We are confident that it is a real thing.We will continue to develop solutions that contribute to the promotion of DX for our customers while strengthening our partnership with TC3.”
Macnica Networks Company President Yusuke Kobayashi
“TC3 envisions a cloud-native world that utilizes public clouds, of course, but also makes good use of SaaS, and minimizes the amount of things that users themselves manage. In the management area, we would like to contribute to the success of our customers’ DX through co-creation with the Gig Economy.”
TC3 Representative Director Yoshihito Sudo
Services provided by TC3
As a “digital customer contact point total service”, TC3 supports the new development and modernization development of web applications provided by customers, focusing on identity management, which is the core of a company’s competitive advantage.
TC3 is Okta’s Solution Provider Partner (Select), and will realize web service development including authentication and authorization through co-creation with the gig economy centered on Topcoder.
Details about this release: