Automate the creation of shifts for BPO operations to reduce work burden and improve service quality! Persol Tempstaff introduces “HRBEST”, an automatic shift creation tool

Try Etting Co., Ltd.
Automate the creation of shifts for BPO operations to reduce work burden and improve service quality! Persol Tempstaff introduces “HRBEST”, an automatic shift creation tool
Instantly solve complex shift creation with no-code AI

Nagoya University’s AI venture Try Etting Co., Ltd. (Headquarters: Nagoya City, Aichi Prefecture, President: Yuki Nagae, hereinafter referred to as TRYETING) is Persol Tempstaff Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President Kazunari Kimura). , hereinafter referred to as Persol Tempstaff) has introduced “HRBEST”, which allows you to create complex shifts in an instant.
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Persol Tempstaff Co., Ltd., a temporary staffing and outsourcing business PERSOL TEMPSTAFF is a comprehensive human resources service company that provides temporary staffing, business process outsourcing (BPO), and government commissioned business under the management philosophy of “creation of employment, growth of people, and contribution to society.”
Temporary staffing covers a wide range of occupations, including sales/sales, research and development, CAD design technology, and light work, with a focus on clerical areas such as sales clerical work, general clerical work, general affairs clerical work, and English clerical work.
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In addition, BPO services include commissioned operation of reception desk operations, back office operations such as administrative processing centers, and sales support operations such as inside sales. BPO supports both the “in-house type” in which the business is performed in the customer’s company and the “whole-out type BPO” in the company’s office, according to the needs of the company.

Background of introduction of automatic shift creation tool
Approximately 50 staff members work at cash registers in department stores among the BPO operations entrusted by PERSOL TEMP STAFF. One employee is responsible for creating shifts for about 50 people, and in order to respond to various requests regarding shift work, such as “more early shifts” and “no early shifts after late shifts” I needed 3 days.
When I was thinking, “I wish I could shorten that time and use it for other work…”, I learned about the automatic shift creation tool provided by our company, and it was introduced.
Reason for introducing “HRBEST”
■ You can build a system that allows anyone to create shifts Currently, one employee is dedicated to creating shifts. Even if the employee in charge cannot create a shift due to an unexpected absence, another employee can create a shift as long as they know how to use the tool. We are building a system that can respond to various situations by preventing work from becoming dependent on individual skills.
■ Perfect support system
In the meeting before introducing the tool, there was a detailed explanation of the operation method from the user’s point of view. In addition, I learned that the team provides detailed support and attention, and decided to introduce it, thinking that “this tool and team will give me peace of mind.”
Aiming to improve service quality by allocating the time created by automatic shift creation to human resource development
Persol Tempstaff Project Manager Tomoko Shirakami
In recent years, when cash register operations have become more complex, there are many points to consider, such as maintaining service quality and handling irregularities, as well as requests from staff, and creating shifts has become a heavy burden. By automating this work, we would like to use the time to communicate with on-site staff and to develop human resources in preparation for busy seasons such as the Obon holiday and the end of the year.
Since there are still shift mechanisms that are still beyond human control, I always consult with them about things that make me happy if there is such a mechanism. In the future, we would like to grow together by further enhancing the functions.
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Features of “HRBEST” that instantly solves complicated shift creation Algorithm “HRBEST” using “combinatorial optimization” that can create complex shifts in an instant. Automatically calculate and create shifts that reflect the detailed rules of any industry. Various forms of employment such as part-time jobs, as well as last-minute decisions such as absenteeism and study sessions are considered. You can submit shift requests from your smartphone and check them anytime, anywhere. 1. Always up-to-date because of the cloud
Shift submissions are done from a smartphone, so you can accept any number of people from anywhere. Because it is cloud-based, it is always up-to-date, and it also responds to legal revisions as needed. No need to update or replace.
2. Automatically correspond to the Labor Standards Act
We support various forms of employment such as part-time jobs. Shifts are automatically created in consideration of not only regular working hours, but also consecutive working hours, public holidays, various vacations, and company rules.
3. Recalculation of sudden absences
You can respond quickly by automatically calculating and outputting sudden absences of staff, such as bereavement and sick leave, and last-minute decisions such as study sessions and training.
4. Creating shifts according to ability
In order to ensure that there is no bias in the allocation of personnel, we consider the combination of pairs and whether or not they can perform leadership duties, and create shifts that are optimized for the rules and circumstances of each workplace. HRBEST provides convenient functions that are not found in other shift automatic creation tools. We support problem solving for business operators who are worried about labor shortages and productivity improvement.
“HRBEST” product URL: https://pr.tryeting.jp/prt/hrbest
Corporate information
An AI venture from Nagoya University that automates “intelligent work” mainly for recognition, future prediction, and optimization. We have developed the UMWELT system, which solves the so-called AI technology introduction problem of “expansion of introduction cost and
development period”, and provides automation solutions for
prediction-related tasks to enterprise core systems. In addition, we developed and sold “HRBEST”, which AI creates complex shifts with one click.
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We are good at optimizing people and things related to supply chains, mainly inventory management and work shift management, and are working on “intelligent business automation” in a wide range of fields such as manufacturers, retailers, logistics, and trading companies.
Company name: TRYETING Inc.
Representative: Yuki Nagae, President and CEO
Established: June 6, 2016
Business description: R&D and license sales business for
business-specific augmented intelligence (AI) technology in the supply chain area
Head office location: 4th floor, Central Nagoya Aoi Building, 1-20-22 Aoi, Naka-ku, Nagoya City, Aichi Prefecture
Site URL: https://pr.tryeting.jp/prt
Product URL: https://pr.tryeting.jp/prt/hrbest
Details about this release:
https://prtimes.jp/main/html/rd/p/000000017.000029446.html


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