ecbeing Co., Ltd. Started providing “review optimization tool” “ReviCo” community talk

ecbeing Co., Ltd.
“Review optimization tool” “ReviCo” community talk is now available – Supporting the elimination of user anxiety about shopping and the development of fans through Q&A and fan community functions –
ecbeing Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President: Masaya Hayashi, hereinafter ecbeing) is pleased to announce that it has started offering “Community Talk” from the review optimization tool ReviCo.
The function can be used as a fan community where users can freely communicate with each other and between users and businesses. It will lead to increased sales.
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About “Community Talk” -Easily set up to activate the community on the site and enhance the content-
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“Community Talk” is UGC (user-generated content) that can satisfy qualitative information through two-way communication between users and users and between users and businesses.
Businesses can create new value by obtaining hints for product development and site improvement from the collected VOC (Voice of Customer).
Q&A has the role of drawing out latent needs and questions that users have, and by generating needs matching with other users, it is possible to create content while keeping operating costs down. Therefore, the Q (question) itself becomes user content and expands product and service information, so it has the advantage of
eliminating factors that cause people to abandon purchases.
The fan community can be used as a platform for improving or visualizing fan enthusiasm and loyalty as a place for feedback on products and services and information exchange between fans. By activating reviews, Q&A, and fan communities, an environment is created in which sufficient information can be provided within the company’s e-commerce site, which contributes to making the site a medium, increasing the number of visitors, repeat customers, and loyalty. increase.
One of the features of “Community Talk” is its ease of use, as it can be used as a Q&A and fan community function simply by setting tags on any page, such as product pages and brand pages. It is also possible to form a fan base focused on a specific brand or product category. We aim to use “Community Talk” at ReviCo to increase the value of UGC, create new customers, and build a stable sales base.
In addition to collecting reviews, ReviCo can also collect “NPS*” and measure customer satisfaction.
By analyzing both qualitatively and quantitatively with “Community Talk” and “NPS,” we would like you to improve user loyalty.
*NPS (Net Promoter Score) is an index for knowing the customer’s intention to continue using, and visualizes how much attachment and trust a company or brand has. In addition to obtaining NPS, ReviCo collects comments and can be widely used for improvement activities. To commemorate the release of “Community Talk”, a campaign is being held for a limited time.
Please feel free to contact us.
The CVR effect of reviews is 1.94 times ReviCo’s main services “ReviCo” is a review/word of mouth collection and analysis tool that has been adopted by over 150 sites.
ReviCo’s unique campaign and the delivery of review request emails allow us to collect a large number of high-quality reviews.
By simply attaching a tag, you can display the review anywhere you like, such as the TOP page, category page, or product page.
User attributes such as age and gender can be freely set by the business operator, as well as evaluation items such as comfort and cost performance. , lead to increased sales.
Collected customer feedback, such as obtaining NPS and labeling and analyzing each review content, can be reflected in the activation of CS, the motivation of staff, and the creation of a safe site, contributing to the improvement of loyalty. increase.
“ReviCo” will continue to provide services that make use of collected VOC and UGC for marketing and improvement activities so that consumers can make good shopping.
give a review
Collect: Automatic delivery of review request emails, implementation of ReviCo’s unique incentive campaign
Find: Enhanced functions such as narrowing down and pick-up reviews, and easy extraction of voice of the customer (VOC)
Attractive: Reviews can be appealed in various ways, such as rankings and image lists, and it is also possible to post staff reviews and staff recommended products.
1. collect
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2. Find
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3. Attract
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▼ ReviCo service site
Service introduction page:
About “ecbeing Co., Ltd.”
Name: ecbeing Co., Ltd.
Established: October 2012
Head office: Shibuya Cross Tower, 2-15-1 Shibuya, Shibuya-ku, Tokyo Representative: Masaya Hayashi, President and Representative Director Shareholder Composition: SOFT CREATE HOLDINGS Co., Ltd. (TSE Prime Securities Code: 3371) *100% owned
Number of employees: 313 *As of April 1, 2022
Business description: One-stop provision of EC site construction, EC business consulting, EC site design production, EC
promotion/marketing, EC dedicated infrastructure service
For more information, please visit ================================================== ============= ○ Inquiries regarding this matter
ec being Co., Ltd.
Person in charge: Takeshi Furuta
Phone: +81-3-3486-2631 Fax: +81-3-5466-9480


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