KDDI Evolva Seminar on “Frequent FAQ Issues and Solutions” Explained by FAQ Consultants Held on November 30 -FAQ Improvements to Solve Issues Facing Companies in Charge of “Appropriateness, Efficiency, Effectiveness, and Operability” Online seminar

KDDI Evolva
On November 30, a seminar on “FAQ frequent issues and solutions” explained by FAQ consultants was held-FAQ improvement online seminar to solve the issues faced by corporate personnel “appropriateness, efficiency, effectiveness, and operability”

KDDI Evolva Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, President: Hajime Wakatsuki, hereinafter referred to as KDDI Evolva) is an online seminar that realizes the “FAQs that can be self-solved” that customers want. Frequent Issues & Solutions Seen in Consulting” will be held on November 30, 2022 (Wednesday).
In addition, the seminar on the theme of “FAQ improvement” has been held three times so far, and it has become a popular content, with about 200 people applying for each time. decided to hold the event. [Image

● FAQ improvement seminar application:
Regardless of whether you are a B2C or B2B company, the website – FAQ is content that is frequently used by customers.
In a survey conducted by KDDI Evolva on the “first channel used when making an inquiry”*1, FAQ (25.9%) ranked 3rd, with almost the same percentage as telephone (27%) and web inquiry form (26%). Furthermore, it has become clear that more than 80% of customers try to find a solution by themselves by “searching on the Web” before making an inquiry.
On the other hand, there are many customers who have experienced troubles without finding a solution even after searching the FAQ. The information is not reflected (old information), and the amount of information is small (there is no FAQ for the purpose).
In this seminar, a FAQ consultant who has analyzed and improved corporate FAQs through “FAQ Knowledge Assessment” will introduce “FAQ We will thoroughly explain “improvement points” and “frequent issues and solutions” based on practical experience and know-how. Please participate in “Practical FAQ improvement method” and take it home. ■ Overview of the online seminar
[Table 2: ]
■ This seminar is recommended for those who:
〇 I want to improve the FAQ, but I’m not sure where to start 〇 What is the level of your own FAQ compared to other companies? I want to understand the evaluation itself of the FAQ
〇Improvement and operation of FAQ does not lead to results
■ Voices of past “FAQ Improvement Seminar” participants
We have received many positive comments from the companies that participated in the previous FAQ Improvement Seminar, such as, “I’m glad I participated,” “The content is short, concise and easy to understand,” and “The lecture is informative.”
It was helpful to learn detailed tips that cannot be easily explained in a regular seminar.
“Too much or too little is a problem”, I was taught once again what is important for creating FAQs
I realize that there is a lot of duplication in the FAQ. Utilize the contents of the seminar to create FAQs that are easy for customers to understand
It was really good to participate because I heard about the content and specific measures that can be used more than I expected. I felt the possibility of leveraging external know-how (advantage of making drastic improvements) rather than promoting improvements within the company.
In addition, in the post-event questionnaire, many participants wrote down their specific plans for improvement.
Please join us for practical FAQ improvement methods that you can take home. ● FAQ improvement seminar application:
*1.From the KDDI Evolva survey “Actual communication between companies and customers 2022”
・ Overview: ・ Survey report: ・This seminar will overlap some of the content of the “Frequent Issues & Solutions” Seminar that was held on June 22, 2022. Please. ◎Related services
Assessment and consulting services
Details: – Product names and company names in this release are trademarks or registered trademarks of their respective companies.
◎ Inquiries
This release (corporate site) KDDI Evolva press release list
List of past seminars (materials and videos available)
Press Contact KDDI Evolva
Service window 0120-926-736 (9:00-17:30 on weekdays)
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