Link Co., Ltd.
BIZTEL opens online school “BIZTEL University” for call center workers Free e-learning service for review in addition to classes by invited instructors
Link Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Genji Okada), which develops the cloud-based call center system “BIZTEL”, which has the top share in Japan for 6 consecutive years (*), today started operating a call center. For those involved, we are pleased to announce the opening of an online school “BIZTEL University” where you can learn about a wide range of themes such as response quality, work efficiency, customer satisfaction, staff recruitment, and in-house education. The first lecture will be held free of charge on November 24, 2022 (Thursday) with the theme of “how to train operators who do not generate complaints”.
*According to Deloitte Tohmatsu Mick Economic Research Institute, “Current Status and Outlook of the Martech Market 2022 Edition Cloud-based CRM Market (6th Edition)”
BIZTEL is a cloud-based call center system service used by more than 2,000 companies regardless of size. Since its launch in 2006, it has helped improve the efficiency of customer service and work from home in a wide range of industries, including manufacturers, retailers, finance, pharmaceuticals, IT, infrastructure, and service industries. In addition, since 2020, we have been providing the e-learning service “BIZTEL shouin” that reduces the burden of training and training call center staff and standardizes customer service skills.
BIZTEL will start an online school where you can learn about center management improvement methods and management from various
perspectives as a new initiative to support the business improvement of companies that operate call centers, including user companies. We invite lecturers who are active in the call center industry to each course to explain useful know-how backed by experience and
achievements in the field. In addition, we plan to introduce the effective use of IT that BIZTEL has accumulated over the 16 years since the start of the service to improve the efficiency and performance of call center operations.
In addition, the BIZTEL shouin (e-learning) system will be partially opened to students, and will be provided as a platform for viewing videos and materials for review and answering quizzes related to the lecture content.
The first lecture will be held on Thursday, November 24, 2022, and the rest will be announced on the BIZTEL website, etc. as soon as the details are decided.
■Overview of the first event
■ How to apply
Please apply from the page below.
BIZTEL will continue to provide easy-to-use systems and disseminate useful information on-site for call center workers who play an important role in social and corporate activities such as
Since its service launch in 2006, BIZTEL has been developing a wide range of corporate telephone systems and call center systems as a pioneer of cloud-based telephony services. Currently, more than 2,000 companies have introduced it, and more than 41,000 seats are in operation. 6th edition)”, it was listed as the service with the top share for the sixth consecutive year in the cloud-based call center system. In addition, in the “Software Business New Market 2022 Edition” published by Fuji Chimera Research Institute, we have achieved the top domestic share of SaaS CTI (telephone and computer integrated system) (2021 results, amount basis). .
For details of the service, please visit https://biztel.jp/. About Link Co., Ltd.
Link Co., Ltd. is a cloud-based call center system “BIZTEL” that has the top share for 6 consecutive years, centering on the dedicated hosting “at+link” with the largest number of operating units in the industry, and the cloud-based hosting “Link Baremetal Cloud”. We provide various subscription-type services such as the security platform service “PCI DSS Ready Cloud”. We are also involved in agricultural businesses, and since October 2011 we have been operating the natural grazing dairy farm Nakahora Ranch in Iwaizumi Town, Iwate Prefecture.
For details of the business, please visit https://www.link.co.jp/. ★ Media site operated by Link
“LINK Watch!”, a problem-solving media that accompanies business https://watch.link.co.jp/
Details about this release: