Medallia Inc.
Mr. Okutani, co-CEO of Oisix Ra Daichi COCO and customer time, introduces new trends in North America in retail DX!
Medalia Co., Ltd. will hold an online seminar “Roadmap to improve ROI led by customer-oriented DX” on December 1
Medallia Inc., a Japanese subsidiary of Medallia Inc., which provides customer/employee experience management tools, is the COCO (Chief Omni Channel Officer) of Oisix Ra Daichi Co., Ltd. We will invite Mr. Takashi Okutani as a guest and hold an online seminar “Roadmap to improve ROI led by DX from the customer’s point of view” on December 1st (Thursday) from 14:00 to 16:15.
We are also accepting participation from the press. Please apply if you wish. Application: https://www.event-info.com/dxcxwebinar2022/?r=ma [Image
, ``Domestic digital investment is mainly allocated to improving the efficiency of existing businesses, and management resources invested in DX are It is considered that it is not reflected in growth.”
In this seminar, Mr. Takashi Okutani, who is COCO at Oisix Ra Daichi Co., Ltd., will discuss the business model of the era of connecting with customers and the latest retail DX in North America, with the theme of shifting from DX for cost reduction to DX for value creation. A keynote speech will be given to introduce case studies of In addition, we will provide sessions such as stories about
customer-driven innovation behind the birth of 7-Eleven by Medalia's experience management experts, digital customer touchpoints, and customer journey improvement solutions.
[Table 2: https://prtimes.jp/data/corp/103589/table/3_1_fbc78e9f447823991430f3d48f11e387.jpg ]
■ Program
14:00-14:15 (15 minutes)
Opening Session: Leveraging the Strengths of Japanese Companies - Customer Experience as a Growth Strategy
Mr. Takashi Okutani, Professional Officer COCO, Oisix Ra Daichi Co., Ltd. Medallia Inc. APAC Regional Vice President Denise Miura
Medalia Co., Ltd. Representative Toru Fukushima
14:15-15:00 (45 minutes)
Keynote Speech: )
https://www.medallia.com/en/Contact information
Medalia Co., Ltd.
Kyobashi Edogrand 26th floor, 2-2-1 Kyobashi, Chuo-ku
Person in charge: Marketing Ozawa
Email: kozawa@medallia.com
Details about this release:
https://prtimes.jp/main/html/rd/p/000000003.000103589.html
