Mobilus Co., Ltd.
“MOBI VOICE” PBX cooperation started!
~ November 10th (Thursday) “Call Center / CRM Demo & Conference 2022 in Tokyo” Representative Ishii will explain how to use voice bots that utilize voice backbone infrastructure linkage and telephone transfer ~
Mobilus Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo, President: Tomohiro Ishii), which develops and provides solutions for customer support support as The SupportTech Company, is an AI telephone self-answering service that is a SaaS product for corporate contact centers and local governments. We are pleased to inform you that we have started a PBX linkage service (hereinafter “this service”) on the system “MOBI VOICE”.
In addition, representative Ishii took the stage at the seminar of “Call Center/CRM Demo & Conference 2022 in Tokyo” (held on November 10th and 11th, hereinafter referred to as “this conference”) and said, “How to use voice bots to understand through successful cases-from automatic response Key points for streamlining up to voice core infrastructure linkage ~”, and explain how to use voice bots that utilize voice core infrastructure linkage and call transfer. During the conference, we will exhibit at Booth No.3C-20.
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Figure 1 Image of voice/non-voice linkage through PBX linkage ■ Reduce contact center operating costs by streamlining voice operations PBX linkage of “MOBI VOICE” can be expected to reduce contact center operating costs for voice operations.
By utilizing MOBI VOICE for extension line transfer with this service, for example, in addition to scenario-based guidance, response scenes such as “routing based on hearing content”, “implementation of pre-hearing tasks before operator calls”, and “automation of procedures for routine flow” are expanding. Operation efficiency can be improved.
In addition, non-voice operation and cooperation with external systems contribute to smooth guidance to non-voice and operator work efficiency.
This service is already under construction with major domestic companies and is scheduled to start operation in 2023.
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Figure 2 “MOBI VOICE” PBX linkage
■ Seminar overview
theme:
How to use voice bots to understand through successful cases ~ Summary of efficiency improvement from automatic response to voice core infrastructure collaboration ~
At call centers and corporate inquiry counters, improving the efficiency of response operations has become an issue in anticipation of cost reductions and future personnel shortages. In particular, the operational reform of telephone support is one of the most important issues that worries us, as there are still many companies that cannot shift to non-voice because “inquiries are mainly made by telephone”. In this lecture, in addition to the basic automatic response, we will explain how to use voice bots that utilize voice backbone
infrastructure linkage and call transfer with examples.
Teacher:
Mobilus Co., Ltd.
Representative Director and President Tomohiro Ishii
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[Instructor profile]
For 11 years at Sony Corporation, engaged in sales marketing in Latin America and was responsible for building a telephone sales center that receives escalated calls from 5 countries. After that, he was in charge of introducing and operating a call center system at a domestic investment fund. In 2014, he joined Mobilus Co., Ltd. and assumed the position of president. In recent years, he has launched Mobilus SupportTech Lab and hosts and presents seminars on the theme of solving problems in the support field.
Date and time:
Seminar C-5 frame
Thursday, November 10, 2022 15:20-16:05
Application method:
Please apply after selecting the seminar from “Seminar Information” – “Seminar Time Schedule” on the “Call Center/CRM Demo & Conference 2022 in Tokyo” website. In addition, it is necessary to register as a visitor to this conference in advance.
“Call Center/CRM Demo & Conference 2022 in Tokyo” Website:
https://www.callcenter-japan.com/tokyo/
■ Overview of “Call Center/CRM Demo & Conference 2022 in Tokyo” https://www.callcenter-japan.com/tokyo/
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Sponsored by Ric Telecom Co., Ltd. Monthly Call Center Japan and Informa Markets Japan Co., Ltd., this event, which will be held for the 23rd time this time, will exhibit the latest solutions using notable technologies such as AI, chatbots, RPA, center operation examples, and experts. It consists of a large number of programs such as seminars, panel discussions, and training courses.
Name: Call Center/CRM Demo & Conference 2022 in Tokyo (23rd) Date: November 10th (Thursday) and 11th (Friday), 2022, 10:00-17:30 Venue: Sunshine City Bunka Kaikan Building (3-1-1 Higashi-Ikebukuro, Toshima-ku, Tokyo)
Hosted by Ric Telecom Co., Ltd. Monthly Call Center Japan, Informa Markets Japan Co., Ltd.
Items to be exhibited
Contact center platform, AI, RPA, chat, speech recognition, speech synthesis, customer management system, analysis tools (text/data mining, BI, etc.), FAQ, IVR, WFM, FAX system, OCR, knowledge management, help desk, PBX, telematics/outsourcing, operator dispatch, training services, headsets, facilities, solutions for seniors, satellite offices, telework-related services, security, business chat, web conferencing services, business support tools, corporate attraction, etc.
Industries targeted for visitors
Companies in various industries such as finance, telecommunications, retail/distribution, manufacturers, manufacturing, services, municipalities, transportation/traffic, municipalities, electric power/gas/water
Visiting department
Call center, customer service center, customer support center manager, manager, SV, operator, etc., management planning, CS/ES promotion, marketing, information system, sales strategy/planning, etc. [About Mobilus Co., Ltd.]
Mobilus is The SupportTech Company, which renews support with technology. Chat system “MOBI AGENT” that realizes seamless chat support by AI chatbot (automatic response) and manned response for corporate contact centers and local governments, chatbot “MOBI BOT”, AI Including “MOBI VOICE”, a telephone self-answering system, “MOBI CAST”, a segment information distribution system compatible with LINE official accounts, and “Visual IVR”, which centralizes inquiry leads and visualizes guidance and flow. We are developing solutions for customer support support. The Mobi series has been introduced to more than 400 companies (as of February 2022), and has won the top share of chatbot market sales* for four consecutive years.
In addition, in the “LINE Biz Partner Program”, which was introduced for the purpose of expanding sales of various services for
corporations provided by LINE and actively promoting the addition and improvement of functions, “Technology Partner”, “Planning Partner”, “Govtech Certified as a “Partner” and earned the “Customer Care” badge.
*”ITR Market View: Business Chat Market 2021″
About Mobilus SupportTech Lab
A lab established by Mobilus for the purpose of researching and disseminating “SupportTech,” a technology that evolves customer support. At the Mobilus SupportTech Lab, we will work on activities that use technology to solve problems in customer support sites and promote innovation. Specifically, we publish research reports and chaos maps, disseminate information through owned media, host and co-sponsor seminars, take the stage, and carry out research and development through demonstration experiments.
-Press release-https://mobilus.co.jp/press-release/24252
-Owned media-https://mobilus.co.jp/lab/
Company name: Mobilus Co., Ltd.
Representative: Tomohiro Ishii
Location: Sunwest Yamate Building 5F, 3-11-6 Nishigotanda, Shinagawa-ku, Tokyo *From October 24, 2022, we will be conducting our main operations at the new office below.
We plan to register the head office of the new office on November 29th. (New office location) 15th floor, Hamamatsucho Building, 1-1-1 Shibaura, Minato-ku, Tokyo 105-0023
Established: September 2011
Listed Market: Tokyo Stock Exchange Growth (Securities Code: 4370) Business description: Provision of CX solutions such as SaaS products (mobi series) for contact centers
Official website: https://mobilus.co.jp/
IR information: https://mobilus.co.jp/ir
Details about this release:
https://prtimes.jp/main/html/rd/p/000000175.000031387.html