Orion Tour Co., Ltd.
2022-2023 “Orion Tour Bus Safety Operation Council” held for the winter season Working with 70 people from 61 operating bus companies to strengthen awareness of “safe operation,” “legal compliance,” and “service improvement.”
Orion Tour Co., Ltd. (Chuo-ku, Tokyo, CEO: Kazuaki Asami), which has strengths in sports tours and operates day trips and overnight ski and snowboard tours in various areas throughout the country, is preparing for the upcoming 2022-2023 winter season. On November 15th, we held the “Orion Tour Bus Safety Operation Council,” which brought together operating bus companies. At this conference, which was held for the first time in three years due to the impact of the corona disaster, we confirmed the “Tour Bus Safety & Quality Control Standards”
established by our company and recognized “safe operation”, “legal compliance” and “service improvement”. I tried to strengthen it. [Image 1
Since its founding in 1976, ORION TOUR has provided travel services specializing in ski buses. Currently, as a group company of H.I.S. Co., Ltd., its main business is winter sports, diving, golf, and other sports tours. We are focusing on tours around nature, culture and history. For the 2022-2023 winter season, we are also planning a variety of ski and snowboard tours departing from the Kanto, Tokai, Kansai, Chugoku, and Kyushu areas.
The “Orion Tour Bus Safety Operation Council” is a partnership between our company, which plans and implements the Orion Tour, and the operating bus company for the purpose of further strengthening safe operation in the tour bus business and creating an organization that can respond quickly in the event of an emergency. It is a place to share information that is held regularly. This time, which was held for the first time in three years due to the influence of the corona wreck, 70 bus operators from 61 companies nationwide gathered at the venue in Kanda, Tokyo, especially for the upcoming winter season, safety first and comfortable tour. We tried to strengthen awareness of operation.
Reconfirm all items of “Safety & Quality Control Standards”
Orion Tour revised its Tour Bus Safety & Quality Control Standards in October of this year. At the beginning of this standard, which contains about 50 items, the following two points are listed as pillars based on the recent environment surrounding the tour bus industry.
A.Thorough implementation of safe operation
Thorough use of seatbelts, prevention of driver overwork, driver management, ensuring vehicle safety, responding to emergencies, etc. B. Enhanced control
(1) Chartered bus operator safety evaluation certification system (safety bus) (2) Introduction of digital operation recorders, drive recorders, and advanced safety vehicles (ASV)
(3) Acquisition of green management certification
In the first agenda item that Harigae from our company’s second division took the podium, “In the case of a night train, there will always be two crew members regardless of distance, time, or content” Always check the tires and other parts of the vehicle to confirm that there are no defects.” “If the arrival is delayed by more than 30 minutes due to various reasons, such as waiting in the service area due to bad weather, report the reason and time to our company.” Check all items of this standard, such as confirming the number of people at the time of departure and at the time of break departure.
In addition to renewing our efforts to ensure thoroughness in operations, he said, “It’s only natural to deliver customers safely to their destinations. Customers are looking for something extra. , or chose the Orion Tour because the bus company is good.”
Share requests from customers and use them to improve services In the next topic, “Customer Questionnaire,” we distributed to all attendees a document extracting impressions and opinions about the bus from the results of an online questionnaire that we conduct after the tour. Sugimoto from our company’s 2nd business division picked up some of the opinions and shared points to note from the perspective of tour users.
Among the more than 500 responses received from customers, while there are voices of gratitude for the safety efforts and the response of the driver, there are also points and opinions about the shortcomings of the tour. By disseminating and sharing such severe indications throughout the company through such opportunities, Orion Tour as a whole will have an opportunity to think about recurrence prevention. [Image 3
On top of that, Sugimoto said, “The bus is the first place the customer spends time during the tour. Customers who are offended by that will surely enjoy themselves whether they go to the ski resort or to their accommodation.” Therefore, I would like the crew members to keep in mind that they are the start of the bus tour,” and asked for further cooperation from each company.
Invite external experts to deepen knowledge of safe driving
In the second half, three experts from the Kanto District Transport Bureau of the Ministry of Land, Infrastructure, Transport and Tourism were invited as guests to give lectures on the latest developments in the bus business.
Among them, the lecture on “Recent Chartered Bus Administration” reconfirmed the comprehensive measures to prevent recurrence in response to the Karuizawa ski bus accident that occurred in 2016. In addition, in the lecture on “Recent Audits and Administrative Punishments on Chartered Bus Operators,” a detailed explanation was given of recent laws and regulations against bus operators, while showing the latest trends in administrative sanctions.
Since it was held for the first time in three years, on the day of the event, the people involved in our company and the person in charge of the operating bus company, or the operating bus companies, became a place to deepen exchanges for the first time in a long time, and it was an opportunity to share valuable information other than safety measures. . Mr. Hori, who oversaw the event, said, “This conference, which we were able to meet and talk with everyone for the first time in three years, was meaningful for the upcoming ski season.” rice field. Through these efforts, ORION TOUR will guide customers on ski and snowboard tours in a safe and secure manner this winter season as well.
Nationwide Travel Discount Target Tour! “Ski & Snowboard Tour 2022-2023” Now accepting reservations
Orion Tour, which operates ski and snowboard tours from the Kanto, Tokai, Kansai, Chugoku, and Kyushu areas, will also offer a variety of tours during the 2022-2023 winter season. Online reservations are accepted on the ski & snowboard tour special website.
For the first sliding tour from Kanto until December 20th, we also have a plan that is eligible for the national travel support implemented by the government. If you meet the applicable conditions, you can get a maximum discount of 40% on the travel price. In addition, coupons that can be used locally (3,000 yen on weekdays, 1,000 yen on weekends) will be given, so it’s a chance to travel at a great price.
On the special website, we also introduce information on the scheduled opening dates of ski resorts in various places, so please enjoy the first ski of the season with Orion Tour while looking for the ski resort that suits you. The year-end and New Year tours are especially popular, so make your reservations early!
▼ Orion Tour: Ski & Snowboard Tour Special Homepage
▼ Orion Tour: Special feature on the first slip with tours covered by national travel support
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