Released a chatbot that guides over 60 social security systems (living expenses, medical expenses, rent, education expenses, various allowances, etc.)

NPO Social Change Agency
Released a chatbot that guides over 60 social security systems (living expenses, medical expenses, rent, education expenses, various allowances, etc.)
Improving accessibility to public assistance is essential to realize a society where “no one is left behind”

The NPO Social Change Agency (Bunkyo-ku, Tokyo, Representative Director: Hokuto Yokoyama, hereinafter referred to as this
corporation), which has a vision of creating a society where no one is excluded, has more than 60 social security systems (living expenses, medical expenses, rent, educational expenses , various allowances, etc.).
1. Reasons for being excluded from the social security system In Japan, there are various social security system menus for different life stages and life events. It is necessary to prepare the documents, go to the window during the opening hours of the government office, explain your situation, and apply.
Therefore, if the process of applying for the social security system becomes a barrier (see the figure below), it will be difficult to apply for use of the system.
[Image 1d15069-4-c8e99855b718b595e80b-0.png&s3=15069-4-b551bf081a2b83d1cc69216a76867158-960x540.png
Exit points in the social security application process
2. Issues and measures in the flow from citizens having problems to applying for the system
Measures to support applications for use of the social security system must be implemented for each flow in which citizens apply for use of the system.
The newly launched “chatbot that provides information on more than 60 social security systems (living expenses, medical expenses, rent, educational expenses, various allowances, etc.)” to help you find it. [Image 2d15069-4-8e6b1895e403a08287d5-2.png&s3=15069-4-2301a6e1524eeefb1b01222d1ae7fb86-960x540.png
3. Outline of this chatbot service
This service is a scenario-type chatbot, and by answering questions (multiple answers are possible) that match the user’s life situation, the social security system that suits the user’s situation is announced.
Eliminates the difficulty of understanding common chatbot questions (e.g. “medical/welfare”, “living”, “procedures”, etc.) After structuring it appropriately, we create a scenario.
For details of each system, we will guide you to the website of Bunkyo Ward, where our corporation has an office, but 9.5% of the posting system itself is the same nationwide, so even if you live anywhere in the country Content available
[Image 3d15069-4-f6aedc6c3e8bea0a36b3-4.png&s3=15069-4-75dd15eb034a565fde3cfc5400986205-960x540.png
Please see the actual chatbot service from the link below.
https://www.guideforpublic.tokyo/bunkyo
Such a chatbot is very easy to implement once you have selected the posting system and organized the structure. It is hoped that appropriate technology will be introduced to assist citizens in searching for social security information in the health, welfare and welfare systems of many local governments.
In addition to the use of chatbots, our corporation also supports the formulation of DX policies in the health, welfare and health departments of local governments. Please contact us if you are interested.

Details about this release:
https://prtimes.jp/main/html/rd/p/000000004.000015069.html


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