Techtouch Co., Ltd.
Held a webinar to explain the “global standard tech touch method and data utilization method”
-Co-sponsored by Techtouch and KiZUKAI, explaining the use of CS for SaaS and subscriptions-
Techtouch Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Naka Inada, hereinafter , our company) will hold a co-sponsored webinar with KiZUKAI Co., Ltd. (Headquarters:
Shinjuku-ku, Tokyo, Representative: Kozo Yamada, hereinafter referred to as KiZUKAI) on November 30th.
Apply here: https://techtouch.jp/event/20221130/
In this webinar, we will introduce the world standard tech touch method and data utilization method for the person in charge of the customer success department involved in SaaS / subscription services. Through this webinar, it is possible to improve the utilization measures of CS for SaaS / subscription and deepen the understanding of the tools necessary for such measures.
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■ Background of the event
KiZUKAI, which provides the next-generation CXM tool “KiZUKAI” that leads to profit from customer experience management, and Techtouch, which supports the utilization of the system with no-code guide navigation “Techtouch”, will jointly host the webinar. So, we decided to hold this event because we wanted to create an opportunity to deepen understanding in order to realize more sophisticated customer success measures.
■ 11/30 “Introduction of the world standard tech touch method and data utilization – Utilization of CS for SaaS / subscription -” Overview
[Table 3: https://prtimes.jp/data/corp/48939/table/100_1_d66f5bc5452d198aff7397dda67ec809.jpg ]
■ Timeline
[Table 4: https://prtimes.jp/data/corp/48939/table/100_2_738d33acaa29e536fc34bb419b14a944.jpg ]
■ Profile of speakers
Techtouch Co., Ltd.
Operating officer
Masaya Nakade
Graduated from the University of Tokyo Faculty of Economics and Massachusetts Institute of Technology MBA.
Engaged in investment banking business at Nomura Securities Co., Ltd., and worked on many M&A projects in the materials and energy sector. After that, he worked in the investment business at the Carlyle Group. Responsible for increasing the value of healthcare companies and investing in the world’s largest testing equipment provider. At Techtouch Co., Ltd., in addition to the CFO role, he is also responsible for new business development, business strategy planning, product development, etc.
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KiZUKAI Co., Ltd.
Representative Director, President and CEO
Kozo Yamada
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After graduating from university, joined Soft Create Co., Ltd. as a new graduate. Focusing on CRM, he moved to BELLSYSTEM24 Co., Ltd., a leading company in the same field. Became the top seller and won the MVP award. Deepen your broad experience and knowledge of CX. Established Monrich Co., Ltd. Appointed as CEO and started CX strategy consulting mainly for major companies. Changed company name to KiZUKAI Co., Ltd. and started providing CXM tool “KiZUKAI” that visualizes the “now” of customers and improves LTV/churn rate. Take the lead in popularizing and revitalizing CX.
■About the no-code guide/navigation tool “Techtouch”
Techtouch is a no-code guide/navigation tool that can set up an input guide on any system on the web, and by correctly navigating to the goal, overwhelmingly reduces the man-hour burden of client support and internal inquiries. is.
Guided navigation that makes it possible to use the system reduces mistakes that occur due to not knowing how to enter data into the system, as well as tasks such as responding to various inquiries and double-checking. Many companies have introduced it as a new form of system education.
Among the companies that have introduced it, there are cases of large companies that have significantly reduced the man-hours involved in system utilization, such as a 33% reduction in the inquiry rate and a 79% reduction in the return rate. (*1)
Since its launch in 2019, it has been used by information system departments, human resources departments, and contact centers, mainly in major companies. It is also used as part of system utilization in the public sector.
Techtouch Co., Ltd. realizes a world where all users can master the system through real-time guide navigation displayed in the
easy-to-stumbling part of the system, and a society where no one is left behind by DX.
*1: Excerpt from introduction case: https://techtouch.jp/cases/mol/ * 2: We have a track record of demonstration experiments with Susono City, Shizuoka Prefecture:
https://prtimes.jp/main/html/rd/p/000000075.000048939.html
-Example of navigation set with Tech Touch-
[Video 2: https://prtimes.jp/api/movieim.php?url=www.youtube.com/watch?v=ANlhdR2MJo4] -List of “Tech Touch” introduction examples-
https://techtouch.jp/cases
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■About next-generation CXM tool “KiZUKAI” provided by KiZUKAI Co., Ltd. KiZUKAI is a tool that manages customer experience and implements measures that lead to profits. By simply linking in-house customer data, we support data-driven CS/CRM operations such as automatic targeting, campaign management, and LTV effect measurement. It also has AI scoring and recommendation functions, so it is possible to execute predictive actions and recommended communication. Rev Ops (Revenue Operation) is becoming standardized globally.
Relations) concept for the first time in Japan, increasing customer experience value while increasing the impact on the company’s revenue It is a next-generation CXM (customer experience management) tool that you can check.
[Tech Touch Co., Ltd. Company Profile]
・Company name: Tech Touch Co., Ltd.
・ Location: WORK STYLING, 5th floor, Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7105
・Representative: Naka Inuda
・ Business description: Development and provision of the digital adoption platform “Techtouch”
・Company website: https://techtouch.jp/
* Proper nouns such as product names listed are trademarks or registered trademarks of each company.
■ Inquiries about news releases
-Inquiries about service introduction-
Techtouch Co., Ltd. Sales representative: Nakade
URL: https://techtouch.jp/contact
-Inquiry for coverage-
Techtouch Co., Ltd. Public Relations: Okuda
pr@techtouch.co.jp
Details about this release:
https://prtimes.jp/main/html/rd/p/000000100.000048939.html
