Zurich Insurance Company Received the highest rating of 3 stars in two categories of HDI rating benchmark “Inquiry desk” for the 11th time and “Web support” for the 9th time in 3 consecutive years

Zurich Insurance Company
Received the highest rating of 3 stars in 2 categories of HDI rating benchmark “Inquiry desk” for the 11th time and “Web support” for the 9th time in 3 consecutive years

Zurich Insurance Company (Nakano-ku, Tokyo, Representative and Chief Executive Officer in Japan: Masachika Nishiura) announced HDI-Japan (Operating company: Think Service Co., Ltd., Kawasaki City, Kanagawa Prefecture, Representative Director: Tatsumi Yamashita). , HDI Rating Benchmark 2022 Non-Life Insurance Industry “Inquiry Desk” and “Web Support” received the highest rating of 3 stars. This is the 11th three-star award in the “Inquiry Desk” category, and the 9th three-star award in the “Web Support” category for three consecutive years.
The HDI Rating Benchmark “Inquiry Desk” category is an assessment of the quality and performance of the response received from the contact center of the target company by a panel of certified professional auditors and public consumers. This is an evaluation from the customer’s point of view according to the evaluation criteria set based on the standard.
In the “Web Support” category, the judges will similarly evaluate the supportability of the target company’s website.
Evaluation of our company
[Inquiries] ★★★
●Talks to us in a calm tone and actively draws out the latent needs of customers.
●Even if you ask me with a vague expression, I will guide you to the appropriate special contract.
●Since they have a wealth of knowledge about the coverage of other companies, they clearly explain the differences from the coverage of the company you are currently enrolled in.
[Web support] ★★★
●The link to the support page is posted at the top of the screen, making it easy to find a consultation desk over the phone.
●Compensation details and features necessary for deciding when to join are easy to understand.
●The person in charge at the center has a wealth of business knowledge, both on the phone and in the manned chat, and will provide supplementary explanations while pointing out where to post your question on the website.
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Preliminary report on non-life insurance industry rating benchmarks announced at “HDI Academy 2022/KCS Academy 2022”

At all points of contact with our customers, we are working to improve our services in order to provide a customer experience that exceeds our customers’ expectations. Based on the spirit of “care” and the concept of “innovation,” we will continue to strive to provide customers with more valuable and attractive products and services. [About Zurich Insurance Group]
Zurich Insurance Group (“Zurich”) is one of the world’s leading insurance groups, providing a wide range of products and services to more than 55 million individual and corporate customers in more than 210 countries and territories. Since its founding 150 years ago, Zurich has been transforming the insurance industry. In recent years, in addition to providing conventional insurance services, we have also been providing preventative services such as promoting people’s health and increasing their ability to respond to the impacts of climate change.
Zurich aims to be one of the most socially responsible and influential companies in the world with the purpose of “creating a brighter future together”. Zurich aims to be net-zero by 2050 and has been ranked as one of the most sustainable insurers in the world by the S&P Global Corporate Sustainability Assessment. In 2020, we also launched the Zurich Forest Project to support reforestation and biodiversity restoration in Brazil.
Zurich Insurance Group is headquartered in Zurich, Switzerland and employs approximately 56,000 people. Zurich Insurance Group Limited (Ticker Code: ZURN) is listed on the Swiss Stock Exchange, classified as Level I under the American Depository Receipt Program (Ticker Code: ZURVY), and traded over-the-counter on the OTCQX. For more information about the Group, please visit www.zurich.com/.
Zurich Insurance Company Overview
Company name: Zurich Insurance Company
Representative: Masachika Nishiura, Representative and Chief Executive Officer in Japan
Head office location: 3-14-20 Higashinakano, Nakano-ku, Tokyo 164-0003 Other business locations: Osaka, Nagasaki, Sapporo, Toyama, Chofu Business description: Non-life insurance business
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