A study on Airport Kiosk Market has been conducted to understand the market landscape in 2022.
Survey period: December 9-15, 2022
Survey Base: We surveyed 545 market players of all sizes.
Number of valid answers: 545
Survey method: 210 field surveys, 335 internet surveys
Survey Respondents: The survey was conducted among companies based on revenue. Survey results:
Question: What is the estimated growth forecast for the global airport kiosk market by the end of 2035?
The global airport kiosk market is estimated to grow at a CAGR of around 11% during 2023-2035. This increase is calculated based on heavy passenger traffic at airports around the world. Airlines are investing more in self-service counters to increase passenger convenience and avoid long queues at airports and experiencing delays. Major airports reported a 30% reduction in wait times as a result of increased adoption of kiosk services.
Question: What are the benefits associated with airport kiosks? Airport kiosks allow visitors to check-in, print boarding passes, check luggage, request seat changes, and automate the most common tasks. In addition to these benefits, airport kiosks also offer the same benefits as traditional kiosks. Benefits include improved brand visibility and directions, and display of news headlines and public health messages.
Other advantages are −
Kiosks expedite check-in and shorten lines. This reduces wait times and increases customer satisfaction.
Airport kiosks provide a platform for entertainment, urgent updates, and advertising.
Airport kiosks provide contactless service and create a safer environment for passengers and employees.
Kiosks allow businesses to operate with fewer onsite employees. This reduces overhead costs. Kiosks can handle automated tasks, freeing up staff time and energy to tackle more complex challenges such as customer service.
Q: What drives the growing demand for airport kiosks?
Increased air traffic increases the demand for effective and efficient airport management. This is one of the most important factors for the global airport kiosk market. According to International Civil Aviation Organization statistics, a total of 4.5 billion passengers traveled in 2019. This is more than 3.5% higher than the previous year.
Self-check-in kiosks with biometric technology such as facial recognition at security checkpoints are in high demand. Airports can offer contactless services so people can check in without having to interact with an employee.
The demand for airport kiosks is expected to increase due to the increasing adoption of advanced technology along with stringent implementation of security measures.
Various airports are increasing their IT spending to implement innovative products. Airports worldwide will spend more than US$5 billion on IT spending in 2021, according to a report.
Apart from the above factors, the privatization of airports has caused companies to focus on renovating facilities around airports. Also known as “Public-Private Partnerships” or “P3s,” airport privatization in the United States is underway, with more to come.
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Question: What are the challenges that limit the growth of an airport kiosk business?
In the next few years, the risk of cyber-attacks and the vulnerability of digital data are some factors that will hamper the growth of the global airport kiosk market.
Question: What are the classifications of the airport kiosk market? The airport kiosk market is segmented based on components and applications into: –
1. COMPONENTS – HARDWARE, SOFTWARE AND SERVICES
The services segment is projected to grow the fastest during the study period. According to our survey, participants gave various reasons for deploying airport kiosk services, which included-
Provide information – 34%
Reduce long lines – 29%
Improve customer service- 26%
Cost reduction – 31%
Staff reduction – 22%
2. Applications – Information, Common Use Self Service (CUSS), Ticketing, Automated Passport Control, etc.
CUSS kiosks are expected to grow in popularity and use in the coming years. It allows passengers to obtain boarding passes, check in baggage, and perform other transactions without the need for human employees. As of 2021, over 85% of airports worldwide had check-in kiosk services. The automated passport control segment is expected to present the greatest growth opportunity as it provides easy border control solutions for international travelers.
Q: Who are the major players in the airport kiosk market?
Fujitsu, Bollore Group, Diebold Nixdorf, Incorporated, Toshiba Tec Corporation, Collins Aerospace, NCR Corporation, Societe
Internationale de Telecommunications Aeronautiques (SITA), Embross Group, KIOSK Information Systems, and IER SAS are prominent players in the airport kiosk market .
Question: What are the recent developments in the field of airport kiosks? SITA’s digital passenger processing technology will enable passengers to travel from Geneva Airport. It zips through self-service
touchpoints for check-in, baggage drop and security. New touchpoints help minimize wait times, maximize efficiency and improve the passenger experience.
The Transportation Security Administration (TSA) has deployed facial recognition kiosks to screen passengers at 16 airports across the country and plans to expand testing. Check the traveler’s ID photo at the document checker kiosk with camera. The passenger looks into the camera for 5 seconds and the machine determines if the live image matches the image of the ID.
Question: Which regions are expected to offer lucrative growth opportunities for the airport kiosk market?
The region of North America is expected to capture a large share of the global airport kiosk market in the coming years due to its high passenger volume. The Federal Aviation Administration’s Air
Transportation Organization (ATO) serves approximately 45,000 flights and its 2.9 million passengers. The European region market is expected to grow significantly due to increased airport construction and surge in passenger traffic. Demand for airport kiosks is expected to increase in Europe due to strong investment by airlines in developing facilities around airports.
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