Helpfeel Co., Ltd.
Helpfeel joins Japan CPO Association
Helpfeel Co., Ltd. (Kyoto City, Kyoto Prefecture, Representative Director/CEO: Isshu Rakusai, hereinafter referred to as the Company) has joined the Japan CPO Association (hereinafter referred to as the Japan CPO Association) (https://japancpo.org/) as a partner company. I will let you know what I did.
History of joining
Helpfeel deeply sympathizes with the vision of the Japan CPO Association to “connect product development in Japan and the world, and bring Japanese software products to a level that can be used globally”. did. We decided to join the Japan CPO Association because we believe that we can contribute to the development of product development in Japan.
About Japan CPO Association
The Japan CPO Association is a non-profit organization established in January 2021 that aims to raise Japanese software products to a globally acceptable standard. According to the association, while the software product-related market is expanding in Japan as in the rest of the world, there is a shortage of human resources for product designers. And there is almost no place to get the latest information from overseas. Therefore, the association is targeting people in charge of product development in Japan, and disseminates domestic and international examples of product development and the knowledge of companies working on product development in various ways. We will strongly support engineers, designers, product managers, and Japanese companies that support Japanese product creation, and lead a new Japan with the power of products.
“Helpfeel” is a search-type FAQ system that boasts a search hit rate of 98%, equipped with the world’s first proprietary algorithm “Intent Prediction Search”.
“Intention prediction search” is a system that predicts the
“intention” of what the searcher wants to know from the words entered in the FAQ and quickly searches for answers that match that intention. Even if the search word is ambiguous or intuitive, or if there are spelling errors or inconsistent kanji/kana spellings, you can quickly find the most suitable FAQ page that will lead to the solution of your question. In addition, even while you are entering a search keyword, it predicts questions and displays possible answers. Furthermore, by searching within the terminal instead of on the server side, we have achieved a high-speed response of 0.001 seconds, which is about 1,000 times faster than the average FAQ system so far. With these features, “Helpfeel” contributes to reducing the burden on customer support representatives and call centers and improving the customer
In addition, unlike chatbots, there is no need to prepare data for AI to learn or tune man-hours after introduction. By simply preparing “answer articles” for searches, the introducing company can implement the introduction of a high-performance FAQ site in a short period of time.
* Service site: https://helpfeel.com/
Received the 2021 Good Design Award
“Industry Co-Creation (ICC) Summit KYOTO 2021” “SaaS RISING STAR CATAPULT Find the next unicorn!” Winner
“Mizuho Innovation Award” 4th Quarter of 2020
“X-Tech Innovation 2020” Grand Prix Final Advancement
■Helpfeel is strengthening recruitment.
We have published materials for candidates for employment, so please take a look at our recruitment page.
Recruitment page: https://corp.helpfeel.com/en/recruit
Companies that have introduced Helpfeel (partial)
The Iyo Bank, Ltd., The Sendai Bank, Ltd., Raksul Co., Ltd., Isetan Mitsukoshi Co., Ltd., Neo Japan Co., Ltd., Minna no Market Co., Ltd., Little Family Small Amount Short Term Insurance Co., Ltd., Money Design Co., Ltd., Hakuhodo DY Holdings Co., Ltd., stock Company Recruit, Yahoo Japan Corporation, Persol Tempstaff Co., Ltd., Persol Process & Technology Co., Ltd., Home Cancer Care Foundation, Japanese Society for Regenerative Medicine, Digital Advertising Consortium Co., Ltd., Shiroka Co., Ltd., HENNGE Co., Ltd., homeal Co., Ltd., Im Co., Ltd., Net Protections Holdings Co., Ltd., SOELU Co., Ltd., Mirativ Co., Ltd., DeNA Co., Ltd., Newton Co., Ltd., ROLLCAKE Co., Ltd., KiteRa Co., Ltd., etc.
▼ Helpfeel Co., Ltd. Overview
Founded: December 21, 2007 (Japanese subsidiary established on December 4, 2020) Representative Director/CEO: Isshu Rakusai
Kyoto Office: 5F Kawamoto Building, 110-16 Gosho Hachiman-cho, Kamigyo-ku, Kyoto 602-0023
Tokyo Office: 5F Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7108
Helpfeel Inc. is a SaaS startup founded in Silicon Valley in the United States in 2007. It was founded by Isshu Rakusai (CEO), who was certified as a genius programmer by the Ministry of Economy, Trade and Industry IPA, and Toshiyuki Masui, a leading UI researcher who was invited by Apple to develop the flick input system for the iPhone. Helpfeel has a vision of “Expanding human potential through the invention of Human Empowerment Technology”. We are developing and operating three cloud services, “Helpfeel”, an enterprise search service that delivers knowledge and achieves a FAQ search hit rate of 98% using our technology “Intent Predictive Search”. We will continue to promote human-centered design and design software development and provide further improvements in user experience.
Helpfeel Co., Ltd.