AI Shift Co., Ltd.
“AI Messenger Voicebot” introduced to Kase Warehouse Co., Ltd. for the purpose of automating phone calls for storage room reservations
AI Shift Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President: Yuhito Yoneyama), which promotes DX of dialogue as an AI dialogue company, has an AI automatic voice dialogue system “AI Messenger Voicebot” that reduces the man-hours for answering calls. We are pleased to inform you that Kase Warehouse Co., Ltd. (Headquarters: Yokohama City, Kanagawa Prefecture, President: Junichi Kimura, hereinafter referred to as Kase Warehouse) has introduced it to improve customer
Kase Warehouse operates a nationwide business that makes effective use of idle real estate, such as trunk rooms, rental conference rooms, and rental offices, mainly in Tokyo and three prefectures. Until now, we have been accepting reservations for trunk rooms and responding to other inquiries at the call center, but due to a chronic shortage of staff, we were unable to answer the phone, and there was concern that customer satisfaction would decline. Against this background, we have introduced the AI automatic voice dialogue system “AI Messenger Voicebot” for the purpose of reducing man-hours for answering calls and improving customer satisfaction.
In this service, by linking with a system that manages the
availability of properties, the voice bot will fully automate everything from checking availability to provisional reservations when accepting reservations such as trunk rooms.
If there are no vacancies in the property, it is also possible to guide you to a vacant property that is close to your wishes. In addition, for other questions, the FAQ embedded in the voice bot can be answered immediately, which contributes to improving customer satisfaction and reducing man-hours for answering calls without keeping customers waiting.
In the future, we will further improve the recognition accuracy and expand the service with higher convenience.
As an AI dialogue company, we aim to realize more human-like automatic dialogue, and promote the digitization of customer service by strengthening services through research and development of natural language processing technology and voice dialogue.
What is the AI voice dialogue service “AI Messenger Voicebot”? This is an automated telephone answering service that realizes interactive and smooth voice dialogues that are different from conventional voice guidance by using a “unique dialogue engine specialized for voice dialogues” that utilizes the dialogue strategy technology of the AI chatbot “AI Messenger Chatbot”. .
[Kase Warehouse Co., Ltd. Company Profile]
Company name: Kase Warehouse Co., Ltd.
Representative: Junichi Kimura, Representative Director
Location: Kase Building 88, 3-19-11 Shin-Yokohama, Kohoku-ku, Yokohama City, Kanagawa Prefecture 222-0033
Business description: Trunk room Architectural trunk room Rental box Motorcycle parking Motorcycle parking lot Container sales Motorcycle container sales Container house Equipment sales Material utilization consulting
Capital: 32 million yen
[AI Shift Co., Ltd. Company Profile]
Company name: AI Shift Co., Ltd.
Location: 22nd floor, Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-6122
Representative: Yuito Yoneyama, President and Representative Director Established: August 30, 2019
Business description: Development and sales of chatbots, development and sales of voicebots, AI introduction consulting business
Company URL: https://www.ai-shift.co.jp/
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