DFA Robotics Completed introduction of 3,250 units Introduced the cat-shaped food service robot “BellaBot ” to 2,300 stores nationwide, helping to solve labor shortages and improve service quality

DFA Robotics
[Completion of introduction of 3,250 units] Cat-shaped food service robot “BellaBot” introduced to 2,300 stores nationwide, helping to solve labor shortages and improve service quality
-DFA Robotics, which provides total support from proposals for utilizing robots that can serve food without contact in restaurants, karaoke, hotels, etc. to introduction and aftercare-

DFA Robotics Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President: Masaaki Hatano), a robotics solution company that promotes restaurant DX, has partnered with Pudu Robotics (Headquarters: Shenzhen, China, Japanese subsidiary Pudu Robotics Japan Co., Ltd. We have introduced 3,250 units of the cat-shaped serving robot “BellaBot” provided by Tao Zhang to 2,300 restaurants nationwide, mainly major domestic restaurant chains.
By introducing it, we will contribute to solving the shortage of human resources and improving service quality.
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Serving food robots to help solve management issues
About the cat-shaped serving robot “BellaBot”
Restaurants, medical institutions, commercial facilities, etc. are facing issues such as securing a labor force and improving
productivity due to the effects of population decline and the prolonged corona crisis.
The cat-shaped catering robot “BellaBot” proposed by our company can handle tasks that have been done by “humans” at each facility, from serving meals to customer service. We will solve the problems faced by each facility by improving operational efficiency.
The cat-shaped serving robot “BellaBot” has been introduced in various scenes such as buffet-style restaurants, food courts, and factories. By entrusting the robots with mechanical work such as serving food and moving luggage, it has become possible for staff to devote more time to customer service.
In addition, in response to congestion, we have shortened the serving time and have many achievements in greatly improving work efficiency. In addition, it is equipped with functions that allow communication between humans and robots, such as rich facial expressions and voice guidance, so we provide customer service that pleases customers of all ages.
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Achieving a top-class number of completed installations
In the 2,300 stores where we have installed and introduced serving robots, the total number of robots introduced in about one year (*) has reached 3,000.
This is an average of 250 units per month and 12.5 units per business day. One of the reasons why we were able to implement this project so quickly was that our sales partner, Toshiba Tec Corporation
(Headquarters: Shinagawa-ku, Tokyo; President: Hironobu Nishigori) provided us with robot installation support and troubleshooting. is mentioned.
In addition, since our company established robot support bases all over the country immediately after entering the business, we were able to quickly make introduction proposals rooted in each region and build after-sales support systems. The ability to support robot-introduced stores realized by this is also one of the factors that have received requests for introduction from many companies.
As a result, Pudu Robotics, a partner company, awarded the “BelloBot Best Seller Award” and “Best Agency Award” to the sales company in Japan that sold the most number of released serving robots in a certain period of time. We have received two awards in August 2022. *From November 1, 2021 to December 31, 2022
From those who work at restaurants where our serving robots have been introduced, the effects of introducing the cat-shaped serving robot “BellaBot” include improving customer satisfaction and improving operational efficiency, etc., promoting DX. I heard that this is the first step in In particular, there were voices that the work burden on employees was reduced, the time to complete serving and unloading was shortened, the turnover rate during peak hours, and stress during serving was greatly improved.
At the beginning of its introduction, it was a “nice to have” existence, but now it seems that the operation of the serving robot has become a “completely indispensable” existence.
Future prospects
DFA Robotics Co., Ltd., as a start-up company that provides solutions using robots, plans to promote DX conversion to various facilities in the future.
In response to the problem of a shortage of excellent labor due to the wave of population decline and aging in Japan, we propose solutions to solve problems and improve convenience with robots.
We will continue to support restaurants, improve the value of human resources, and work on SDGs to create new value.
What is DFA Robotics?
We are a robotics solutions company with a vision of “creating next-generation social infrastructure” and aiming for a future where cutting-edge robotics is implemented in society and the value of “people” and “business” around the world is improved.
In a society where the population is declining and aging, we position robots as beings that “enhance people’s potential” rather than “rob people’s jobs”, and provide “robotics solutions” to social issues. I’m here.
In November 2021, we entered the catering robot business in earnest and introduced more than 3,200 serving robots nationwide in about a year. (As of December 2022)
In the future, we will not only solve problems with single work of serving robots, but also challenge unexplored areas and create a new future, such as marketing through robot x system cooperation that utilizes service robots in general.
Company Profile
◆Summary of Pudu Robotics Japan◆
Name: Pudu Robotics Japan Co., Ltd. https://www.pudurobotics.com/jp Established: July 2021
Representative: Tao Zhang, President and Representative Director Location: 1-9-8 Irifune, Chuo-ku, Tokyo Pieno Ark Irifune 8F Capital: 5 million yen
Business: Development, design, manufacture and sale of service robots ◆Overview of Toshiba Tec◆
Name: Toshiba Tec Corporation
Established: February 21, 1950 (Showa 25)
Representative: Hironobu Nishikori, President and Representative Director Head office: Gate City Osaki West Tower, 1-11-1 Osaki, Shinagawa-ku, Tokyo Capital: 39.9 billion yen
Number of employees: 3,391 – Consolidated: 18,511 –
Business: Development, manufacturing and sales of products and solutions in the retail, office and supply chain fields
◆Our company profile◆
Name: DFA Robotics Co., Ltd. https://dfarobotics.com/
Established: September 2017
Representative: Masaaki Hatano, President and Representative Director Location: 4th floor, Tokyu Fudosan Ebisu Building, 1-18-18 Ebisu, Shibuya-ku, Tokyo
Capital: 56,835,500 yen
Number of employees: 38 (as of December 2022)
Business description: Import, sales, introduction support, after-sales follow-up, etc. of traveling robots such as BellaBot, KettyBot, PuduBot, and HolaBot
■ Contact information
Inquiries about introducing robots, etc.
Release inquiry
Public Relations Officer: Homma Mail: pr@dfarobotics.com
Details about this release:



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