First in Japan BELLSYSTEM24/BELLFACE Jointly Developed “Online Counter Center” Introduced in Izumisano City, Osaka Prefecture as a Counter Dedicated to Application Support for My Number Cards

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[First in Japan] BELLSYSTEM24/BELLFACE Jointly Developed “Online Counter Center” Introduced in Izumisano City, Osaka Prefecture as a Counter Dedicated to Application Support for My Number Cards -Remote support by connecting complicated procedures by telephone and video. Aiming to improve the citizen’s My Number card application rate ~

BELLSYSTEM24 Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Shunsuke Noda; hereinafter: BELLSYSTEM24) and BELLFACE Inc.
(Headquarters: Minato-ku, Tokyo; Representative Director: Kazuaki Nakajima; hereinafter “Bellsystem24”) bellFace”) has jointly developed an “Online Contact Center” service (hereinafter referred to as “this service”) that provides remote support for various procedures by telephone and video. Izumisano City”) will be provided to the dedicated counter for citizen’s My Number Card application support, which will start in January 2023.
The online application support for My Number Cards using this service (hereinafter referred to as “this initiative”) will be the first initiative in Japan.
This service utilizes the telephone interview system “bellFace” developed and sold by BellFace and the contact center operation knowledge of BellSystem24 to handle complex procedures between companies, local governments and consumers by telephone. It will be a service that connects videos at the same time and provides remote support. Since the application for My Number Card is supported while sharing the screen, citizens can complete the application procedure as if they were face-to-face without visiting the office.
*In this business, we do not handle the individual number itself of My Number. In order to increase the application rate for the My Number Card from this fiscal year, Izumisano City is actively working to support applications at branch offices set up in commercial facilities in the city and launching a call center to answer questions about the My Number Card. As a result, the My Number Card application rate is 69.99%, higher than the national average. (As of December 31, 2022) In addition to strengthening existing efforts, by introducing this initiative, we aim to improve the application rate for My Number cards so that many citizens can have My Number cards, which will be the foundation of digital government that will be developed in the future. .
■ My number card issuance status nationwide and issues faced by Izumisano city According to the Ministry of Internal Affairs and Communications, as of the end of December 2022, the My Number Card application rate was 66.39% nationwide (as of December 31, 2022, announced by the Ministry of Internal Affairs and Communications), and the progress of the application rate varies depending on the municipality. The current situation is that there is
 There are many people who find it difficult to come to the city hall for various reasons, and many people find it difficult to apply online without support, so in order to aim for an application rate, it is necessary to have a system that allows anyone to apply for a My Number Card easily and smoothly. In order to solve this problem, Izumisano City has decided to introduce this service that allows online application as if it were face-to-face.
Through the introduction of this service to local governments and companies, the two companies will continue to improve existing services so that everyone with various backgrounds such as age, gender, and nationality can smoothly complete procedures and contracts online. We aim to respond to various needs by transforming the operation process itself.
■Details of online application support and the flow up to issuance of My Number Card
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1. At the time of the advance reservation, the operator will call the applicant. (Depending on the reservation status, we may be able to respond on the same day as you call.)
2. Tell the operator the 4-digit connection number that will be sent by SMS message to the applicant’s smartphone*1 over the phone. When the operator enters the number confirmed by the phone on the dedicated screen, the connection of “bellFace” will start.
3. Using the “remote control function * 2”, enter the necessary information while viewing the website shared by the operator together. The face photo required for the application can be taken on the spot using the “photo shooting function” of “bellFace” and registered immediately (*If there is a photo taken in advance, it can be selected from the camera folder and used).
4. When you receive the My Number Card issuance decision notification at a later date, make a reservation for receipt at the city hall and the receipt is complete.
*1: Can be used with smartphones that support 4G or higher
*2: What is the remote control function?
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A press conference was held at Izumisano City Hall on January 16, 2023 regarding this matter. Here’s what it looks like.
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(From the left, Mr. Nakajima, Representative Director of BellFace Inc., Mr. Chiyomatsu, Mayor of Izumisano City, and Mr. Ishii, Executive Officer of Bellsystem 24 Co., Ltd.)
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(Mayor Chiyomatsu, Izumisano City)
About Bell System 24 Corporate URL: With more than 30,000 employees nationwide, since the launch of Japan’s first full-scale call center service in 1982, we have developed a variety of services as a point of contact between companies and consumers. In 2020, under the Medium-Term Management Plan 2022, we will promote home contact centers, promote DX including data utilization, and strengthen alliances such as strategic alliances as key measures.
As a leading company in the industry, we will continue to pursue our mission of “innovation and communication” through the development and provision of various solutions based on the operational knowledge we have cultivated by combining the power of “people” and “technology.” We will realize our goal of supporting the prosperity of society through
About BellFace Corporate URL:
A sales tech company that provides the telephone interview system “bellFace”. The service was released in 2015 and has been introduced by a total of 3,600 companies. “bellFace” is an online sales system that allows you to easily share materials and screens using your phone, PC, or smartphone without the need for pre-installation of apps or URL issuance. It is especially suitable for use in retail sales because it can be used comfortably by customers who are not good at using the Internet. In addition, we have acquired ISO27001 (ISMS) and ISO27017 (CLS) international security standards, and operate in accordance with strict security standards. am.
We will continue to support the sales activities of companies in order to realize our mission of “unlocking sales with technology and bringing new business opportunities to companies.”
*Company names and product names mentioned in this document are registered trademarks or trademarks of their respective companies. Details about this release:


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