Port Co., Ltd. Started verification of inside sales automation using interactive AI chatbot “ChatGPT”

Port Co., Ltd.
Started verification of inside sales automation using interactive AI chatbot “ChatGPT”

Port Co., Ltd. (President and CEO: Hirofumi Kasuga, Location: Shinjuku-ku, Tokyo, hereinafter “our company”) utilizes ChatGPT provided by open AI to improve the user’s contract rate, mainly in the energy area. We would like to inform you that we will start verifying various measures.
Our company has a mission of “Atarimae and Happiness all over the world”, aiming to solve social issues by utilizing technology and marketing, mainly in the employment area, renovation area, card loan area, We are developing a matching DX business in the energy field. Through our Internet media management through web marketing, we have secured a large user population in each area and are working to support business partners to close deals. Under such circumstances, we have determined that the use of ChatGPT may contribute to improving the closing rate, and we will start verification.
ChatGPT is the latest AI system that uses an interactive language model developed by OpenAI, an artificial intelligence laboratory in the United States, at the end of November 2022. AI called a natural language generation model is characterized by being able to speak fluently because it learns conversation tips through reinforcement learning. The number of users has exceeded 1 million in a few days since its release at the end of November 2022, and Microsoft in the United States has announced that it will invest $ 10 billion in OpenAI.
About our efforts
As a specific initiative of our company, in the energy field, we will verify the provision of an inquiry response system (hereinafter referred to as this system) that utilizes ChatGPT for inquiries from users on Saturdays, Sundays, late nights, etc.
Currently, if there is an inquiry from a user about electricity, gas, etc. on Saturdays, Sundays, or late at night, there are cases where it is difficult for inside sales within the company to respond. I’m here. By providing this system, it is possible to provide immediate guidance in response to inquiries from users, and by improving the ability to respond, there is a possibility that it will contribute to the improvement of the closing rate as a result, without losing
prospective users. I expect there will be.
In addition, in the employment field, we will consider providing a text-based advice service by having ChatGPT learn the voice data of advice provided by career consultants so far as text.
In order to improve the contract rate, we store voice data of inside sales in the energy field and career consulting in the employment field. We recognize that it is highly compatible with ChatGPT because it is easy to create a system that constantly improves the accuracy of ChatGPT.
Future outlook
Based on our business model, an improvement in the closing rate is expected to directly contribute to an improvement in profit margins, as it improves productivity without increasing costs.
Various AI services and open services are expected to appear in the future, but we will verify various methods and build data-driven contract support operations.
Company Profile
Company name: Port Co., Ltd.
Location: Shinjuku Front Tower 5F, 2-21-1 Kita-Shinjuku, Shinjuku-ku, Tokyo Representative: Hirofumi Kasuga, President and CEO
Established: April 2011
Capital: 941 million yen (as of the end of September 2022)
URL: https://www.theport.jp/
■ Main operating media
career park
Career Park Employment Agent
job hunting meeting
future of job hunting
net vision academy
Outer wall painting window
money card loan
Manette FX
energy choice
moving procedure.com
[Table 2: https://prtimes.jp/data/corp/16325/table/102_1_02b3a56f55f1c1158d2a8b8abdd21c5f.jpg ]

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