[January 26, 2023: Free Online Seminar] Current Status and Challenges of Telephone Business: Methods for Simultaneously Achieving Customer Satisfaction and Increased Sales
Shinka Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, President Takahiro Ejiri, hereinafter referred to as “Thinca”), which develops and sells the cloud-based communication management tool “Kaikura”, is holding a free online seminar “Current status and issues of telephone business customers How to achieve satisfaction and increase sales at the same time” will be held on Thursday, January 26, 2023.
This time, we planned an online seminar to clarify the current situation and issues of telephone business that companies face and propose concrete solutions.
We will introduce examples of companies that use the telephone business efficiency tool “Kaikura” while conveying the ideas and measures that can be put into practice right now by telephone business improvement professionals.
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・ For companies that often receive phone calls from customers ・ Especially for companies that use landline phones frequently ・ People who are looking for ways to improve customer satisfaction ・ I want to get rid of telephone troubles and complaints
・ I want to know the basic functions of Kaikura and actual
introduction cases in a short time.
Date and time:
January 26, 2023 (Thursday) 13:00-13:40
Online (Please access the URL 5 minutes before the start)
We will immediately send the Zoom URL to the email address you entered when you applied.
*Please install Zoom in advance.
*Participation by other companies in the same industry and individuals may be refused.
*In case the URL does not reach you, please contact us below. “Kaikura” seminar management office firstname.lastname@example.org Cost: Free
(Thinca Field Sales Group Co., Ltd.)
Experienced in new development, proposal sales, and route sales at major housing equipment manufacturers and tobacco manufacturers. Joined Shinka Co., Ltd. after experiencing the importance of following up with existing customers and improving operational efficiency in order to increase sales.
While supporting a large number of companies regardless of industry, we are familiar with “common problems and solution cases” and are working on consulting for telephone business improvement.
What is “kaikura”
“Kaikura” is a cloud-based communication management tool.
It has a function to centrally manage customer communication such as CTI, SMS (short message), and video call. Communication history information can be centrally managed for each customer even if different communication methods are used, so even people other than the person in charge can understand the history and respond to the customer. If you use “Kaikura”, it is also possible to respond to office calls from home as a team. We also support customer
communication during telework.
Since its launch in August 2014, Kaikura has been introduced in more than 100 industries and business categories, and is used by more than 2,400 companies and more than 3,500 locations. In December 2015, it was certified as an official trust product of NTT East Japan, in February 2016, the 8th Chiyoda Business Grand Prize Special Award, in November 2018, the Special Award in the Service Category at the Global Transmission Competition 2018, in November 2020, ASPIC IoT/AI/ Received the Best Innovation Award in the ASP / SaaS category support business field of the Cloud Award 2020. December 2022 BOXIL SaaS AWARD Winter 2022 Selected as “Good Service” and “No.1 Customizability” in the call center system (inbound) category.
We will continue to evolve further under the slogan of “making the world more interesting with IT.”
Shinka Co., Ltd.
Established: January 8, 2014
Head office: 3-3 Takebashi 3-3 Building 6F, 3-3 Kandanishiki-cho, Chiyoda-ku, Tokyo 101-0054
Capital: 511,625,205 yen (including capital reserve)
Number of employees: 53 (as of the end of December 2022)
Business description: System planning, development and operation using IT Planning, development and sales of cloud service products
Consulting for use of operational IT services
Corporate site: https://www.thinca.co.jp/
Customer contact cloud “Kaikura” official website: https://kaiwa.cloud/ Useful information media related to conversation “Kaikura.mag”: https://kaiwa.cloud/media/
Details about this release: