UsideU Co., Ltd. Hospitality revolution! “TimeRep” introduced to “Hotel B4T” as a remote hotel concierge system -Inquiries from the lobby and guest rooms become more efficient with remote technology-

Uside U Co., Ltd.
Hospitality Revolution! “TimeRep” introduced to “Hotel B4T” as a remote hotel concierge system -Inquiries from the lobby and guest rooms become more efficient with remote technology-

UsideU Co., Ltd. (Headquarters: Toshima-ku, Tokyo; President: Satoshi Hanado), a group company of Hito-Communication Holdings Co., Ltd. (Headquarters: Toshima-ku, Tokyo; President: Toyoaki Yasui), will be Japan’s first We are pleased to inform you that the remote and remote customer service cloud “TimeRep” has been introduced as a remote concierge system for the smart hotel “Hotel B4T” that utilizes Suica. [Image

[Background and overview]
In the with/after corona era, along with the recovery of corporate performance due to the resumption of economic activities, the government’s support for nationwide travel has stimulated tourism demand and the relaxation of border measures has led to a recovery in inbound demand. I’m here.
Under these circumstances, by utilizing the remote/remote customer service cloud “TimeRep”, staff will be in charge of responding to inquiries from multiple windows and guest rooms, realizing labor saving and unmanned operation at the hotel. It is expected to solve the shortage of human resources, such as reducing the burden of hiring staff at the time of hotel opening.
In addition, by incorporating a chat function and a scenario function, customers can solve questions and problems by themselves even when the staff is busy, so it is possible to build a more efficient operation system without impairing customer convenience. becomes.
The outline of this project is as follows.

1. Hotel B4T Iwaki: 1 Taira Tamachi, Iwaki City, Fukushima Prefecture (adjacent to JR Iwaki Station)
・ Start date: Sunday, January 15, 2023
・Response time: 24 hours
2. Hotel B4T Akabane: 1-4-18 Akabane Nishi, Kita-ku, Tokyo (1 minute walk from JR Akabane Station)
・Start date: 2023 (planned)
・Response time: 24 hours
3. Hotel B4T Tabata: 1-17-20 Higashi Tabata, Kita-ku, Tokyo (2-minute walk from JR Tabata Station)
・Start date: 2023 (planned)
・Response time: 24 hours
[Expectations for TimeRep]
Comment from Mitsunori Hata, Nippon Hotel Co., Ltd.
“Hotel B4T will operate differently from conventional hotels, realizing easy and speedy digital communication. We believe that we will be able to provide a comfortable stay experience with intonation by utilizing TimeRep’s remote concierge system. .”
[About remote/remote customer service cloud “TimeRep”]
TimeRep is a cloud service for businesses that enables
non-face-to-face, non-contact, and remote manned guidance through collaboration between humans and AI avatars beyond the boundaries between real stores and the web.
[About Hotel B4T]
Hotel B4T is Japan’s first smart hotel that uses Suica, with the keyword “TOUCH & STAY”. All procedures from reservation to check-in and check-out can be completed with your Suica and smartphone. If you have any problems during your stay, the staff will support you by online chat or video call from devices such as smartphones.
-Corporate Information-
[Uside U Co., Ltd.]
Representative Director and President: Satoshi Hanado
Head office location: Hito-Communications Co., Ltd., 1-9-6
Higashi-Ikebukuro, Toshima-ku, Tokyo
Established: June 2017
Business description: Service development and provision of
remote/remote customer service cloud “TimeRep”

Details about this release:


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