Com Design Co., Ltd.
Comdesign, Alts, and Masterpiece jointly developed large-scale language processing model “LHTM-2” call center version
~Implementation of next-generation FAQ auto-generation and auto-answer functions in AI-BPO Double BRAIN~
Comdesign Co., Ltd. (Head office: Chiyoda-ku, Tokyo; President: Kenji Terao; hereinafter “Comdesign”) develops and puts into practical use personal AI created by AI clone technology, including digital clones and P.A.I. (personal artificial intelligence). Alt Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Chiki Yonekura, hereinafter “Alt”), Masterpiece Group Co., Ltd.
(Headquarters: Minato-ku, Tokyo, President: Juri Nakajima, hereinafter “Masterpiece ), a large-scale language processing model “LHTM-2”*1 developed by Alt and a large-scale language processing model known as ChatGPT, which were jointly developed by the three companies to create an AI-based voice dialogue call center “AI- BPO Double BRAIN”, we will start joint development for the service of a new solution that realizes automatic generation and automatic answering of FAQs in call center operations.
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https://alt.ai/news/news-1892/*2: https://alt.ai/news/news-1454/
Inquiries about large-scale language processing solutions such as LHTM-2/GPT-3 https://alt.ai/aiprojects/gpt3/
■ About “CT-e1/SaaS”
“CT-e1/SaaS” is a cloud-based CTI service provided by Comdesign. In addition to the advantages of a cloud-based service such as low cost and no need for dedicated equipment, it also has features such as a high degree of functional coverage and the ability to flexibly customize for each company that has introduced it. ) has been adopted by companies. Please refer to the following URL for details. https://comdesign.co.jp/
■ About CCP (Converged Communications Platform)
CCP (Converged Communications Platform) is an approach that is ideal for call center DX, which aims to improve operational efficiency and create added value by utilizing the “conversation” itself between customers and communicators as data, which has been attracting attention in call centers in recent years. platform concept. CCP makes it possible to flexibly and easily link “voice data” or “text data” to services that provide solutions such as text mining, conversation analysis, and automatic conversation summarization for the purpose of call center DX. increase. As a result, call centers can work on call center DX without high initial investment and operational burden. ■ About Com Design Co., Ltd.
Com Design was founded in 2000. In 2008, we started providing the cloud-based CTI service “CT-e1/SaaS”. Thanks to its in-house developed architecture with high scalability and CXaaS, a service model that can precisely meet the needs of users, it is supported by call centers regardless of industry, from small to large scale.
*What is CXaaS (Customer Experience as a Service)?
“CXaaS” is a service model that not only provides and develops the cloud CTI functions required for call centers, but also provides a service model that includes a support system by professional engineers necessary for use, at a fixed cost. https://comdesign.co.jp
■ About Alts Co., Ltd.
Founded in November 2014, Alts is a venture company that aims to liberate people from unproductive labor by creating P.A.I. (R)️ (personal artificial intelligence) and AI clones. In addition, we develop and provide SaaS products such as “AI GIJIROKU” that utilizes speech recognition technology born from the development of an AI dialogue engine. In June 2022, we will raise 3.5 billion yen in the Series D round, bringing the total amount raised to 6.2 billion yen. https://alt.ai/
■ About Masterpiece Group Co., Ltd.
The Masterpiece Group is a global operation company with a mission of “enriching people’s time through the coexistence of people and technology” and DXing risk management in the BPO service and digital marketing fields.
https://www.m-piece.com/
■ Contact information:
Com Design Co., Ltd.
Person in charge: Sales & Marketing Group (Nozomi Terao)
Address: 102-0093 2-7-5 Hirakawacho, Chiyoda-ku, Tokyo Sabo Kaikan Main Building 3F
Phone: 050-5808-5500
Email: sales@comdesign.co.jp
* Company names, product and service names mentioned in this document are registered trademarks or trademarks of their respective companies. *The information in the press release is current as of the date of the announcement.
After that, please note that it is subject to change without notice.
Details about this release:
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