Rakuten Group, Inc.
Rakuten Mobile receives 1st place overall in the 2023 Oricon Customer Satisfaction Survey “Mobile Carrier Ranking”
– Achieved first place overall for the second time following the 2021 survey – ……
Rakuten Mobile, Inc. (hereinafter referred to as “Rakuten Mobile”) is a member of the “2023 Oricon Customer Satisfaction (R) Survey “Mobile Carrier Ranking”” by Oricon ME, Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Hisashi Koike). In the survey (hereinafter referred to as “this survey”), we were awarded 1st place in 8 out of 9 items and 1st place overall (Note 1). This is the second time that “Rakuten Mobile” has been awarded first place overall, following the 2021 survey (Note 2).
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■”2023 Oricon Customer Satisfaction (R) Survey ‘Mobile Carrier’ Ranking by Evaluation Item”
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Image source: oricon Co., Ltd. ME “Mobile carrier” ranking news release (announced in December 2023)
From June 2023, Rakuten Mobile will be offering the “Rakuten Strongest Plan,” which allows you to use high-speed data communication in communication areas with 4G population coverage of 99.9% (Note 3). This plan costs 980 yen (1,078 yen including tax) if the monthly data usage is 3 GB or less, 1,980 yen (2,178 yen including tax) if the monthly data usage is more than 3 GB and less than 20 GB, and there is no upper limit on data usage if it exceeds 20 GB. It is a tiered pricing plan that is available for 2,980 yen (3,278 yen including tax), and the plan fee automatically decreases for months you do not use it (Notes 4 and 5). Additionally, you can earn Rakuten Points by paying for plan fees, etc., and you can use the Rakuten Points you accumulate to pay for your plans.
In addition, we have improved the convenience of not only rate plans but also contract procedures, and from August 31, 2023, we have simplified the contract application procedure. As a result, service users of “Rakuten Bank,” “Rakuten Securities,” and “Rakuten Life” will be able to use any of the identity verification information they have already submitted to each service to verify their identity when applying for the “Rakuten Strongest Plan.” Now you can complete your application without having to take photos and upload identity verification documents (Notes 6 and 7).
Rakuten Mobile will continue to strive to improve communication quality and expand services so that more customers can use our service comfortably.
■“Rakuten Mobile” official website
https://network.mobile.rakuten.co.jp/
[Survey Summary] 2023 Oricon Customer Satisfaction (R) Survey Mobile Carrier ■Investigator: oricon ME Co., Ltd.
■Survey method: Internet survey
■Survey period: 2023/07/28 to 2023/08/29
■Number of samples: 7,707 people
■Number of people: 100 or more
■Number of companies surveyed: 4 companies
■Definition: A company that owns its own mobile network and directly provides communication services under its own brand.
■Survey target Gender: Not specified Age: 15-84 years old (excluding junior high school students) Region: Nationwide
Conditions: People who meet all the conditions below
1) People who have either signed a new contract for a smartphone or feature phone, changed the model, or switched carriers within the past year and are currently using it as their main smartphone.
2) Persons involved in service selection
3) Persons who are aware of the fees; however, corporate use is excluded. ■URL: https://life.oricon.co.jp/rank-mobile-carrier/
(Note 1) “2023 Oricon Customer Satisfaction (R) Survey “Mobile Carrier” Ranking” https://life.oricon.co.jp/rank-mobile-carrier/
(Note 2) “2021 Oricon Customer Satisfaction (R) Survey “Mobile Carrier” Ranking” https://life.oricon.co.jp/rank-mobile-carrier/2021/
(Note 3) As of September 2023. The population coverage rate is calculated based on the area where communication is possible in more than 50% of the approximately 500m blocks used for the national census.
(Note 4) Communication speed may be controlled in order to provide fair services. Also, the speed may slow down depending on the environment.
(Note 5) Excluding call charges, etc.
(Note 6) Even if you have already submitted identity verification documents when registering for the applicable services “Rakuten Bank,” “Rakuten Securities,” and “Rakuten Life,” you will still need to submit your identity verification documents when applying for the “Rakuten Strongest Plan.” You may be required to submit verification documents. Additionally, if you have already canceled your
subscription to the applicable service, you will still be required to submit identification documents as usual when applying for the “Rakuten Strongest Plan”.
(Note 7) After applying, you will need to receive mail that does not require forwarding.
*Product names and service names published in this press release are generally trademarks or registered trademarks of each company. *When describing the trademarks of each company in this press release, trademark indications such as (TM) and (R) may be omitted.
that’s all
More details about this release:
https://prtimes.jp/main/html/rd/p/000002073.000005889.html